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RC Willey Home Furnishings
- Furniture Stores
- Meridian, ID
About this business
Location details
3301 E Lanark, Meridian, ID, 83642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We purchased a Frigidaire Gallery refrigerator on December 20th 2022. When it was delivered, the nightmare started. The left door was dented, so the delivery personnel ordered a new one that was installed on January 2023. While it was installed, the technician discovered another dent on the right door and so he ordered a new door as well. When the refrigerator was delivered, the doors were not straight in the first place and when the doors were replaced, the technician was unable to have the unit straightened. We went to RC ... read more
Business response:
Hi *****! I apologize for the inconveniences you have experienced with your fridge. I would recommend calling our ***** store at ************ and speaking with your salesperson to see if there is anything that they might be able to do for you. If they are not able to arrange anything, I would recommend calling Frigidaire at ************ to see if they can repair that wheel as well.
Wouldn't take our old mattress. After they said they would.
Business response:
Hi George! We apologize for the inconvenience you have experienced. Our drivers can only take a mattress when there are no stains, per OSHA regulations. It is also up to the drivers discretion and if they have room on their truck if they can take the old mattress. If you need further assistance, you can email us at customer.support@rcwilley.com.
On October 11, 2023, RC Willey delivered and installed my new washing machine. When the technician could not get the cold water valve turned off at the handle, he chose to use a pair of pliers and brute force. In the process he broke the gate valve which caused a slow leak that ran down behind my drywall causing thousands of dollars worth of damages. RC Willey is claiming my old plumbing, which was fully functional at the time of the installation, is responsible for the leak. The age of my plumbing is not an excuse for their... read more
Business response:
Hi ******! We apologize for the issues you have experienced since your delivery. We are reaching out to our ***** delivery management as well as our *************************** for more information. If you need further assistance, you can email us at ********************************************
There response time for repairs on essential appliances is a joke! Buy from someone who stands behind there product and the extended warranty they sell you. Don't even show up to look at the problem. Tell you 5-7 days for parts and they didn't show up to diagnose. Buy somewhere else people.
Business response:
Thank you for the review and feedback, we greatly apologize for the negative and inconvenient experience you have had with us. Your request was only filed 4 days ago as of ** responding and repairing damage to an Appliance does take some time and requires some patience, if you have questions or need further assistance as you wait to ************** you can contact our Extended Warranty team at ************ and they can continue to help you.
I have had a TERRIBLE experience with RC Willey for my flooring. My carpet installation was great, however my vinyl flooring was a mess. They damaged my laundry room floor and left huge gaps in my flooring and were sloppy in cutting the flooring. I have been working on getting this resolved for months. I was set up for repair last month, but all they did was come to look at it. I missed 3 hours of work. I called the store and they were under the impression that everything was fixed and it was not. They reached out to the con... read more
Business response:
Thank you for the review and feedback on this, We apologize for the negative and inconvenient experience you have had with our ******************** we are going to taking your feedback to be reviewed internally but we would also like you to reach out to us at ******************************************* so we can look further into this issue for you.
This 2 stars is kind of an average. Our salespeople (**** and *****) and the office staff were great, especially since it took us a couple of tries to find the right couch. But delivery (and this is paying for the high end/white glove delivery service) has been a nightmare. We finally settled on a couch created from 2 very wide recliners, and this is our first experience with a motorized recliner. This is not a budget couch, and it's not like they haven't made money from this purchase. The problem arose when the delivery was... read more
Business response:
Thank you for the review and feedback on this, we apologize for the negative and inconvenient experience you have been having, We are going to be passing your feedback along to be reviewed internally so that we can continue to discuss better ways to help our customers in these situations when they occur and we also like you to email us at ******************************************* with some order information and we can look into getting you delivery fee returned for you.
We ordered the ****** massage chair and it was delivered in a timely manner on 9/13/23. We had an issue since the delivery men informed us that the invoice did not specify anything about installation and left the boxes in the hallway. I called R.C. Willey afterwards and the customer srvc rep had rescheduled a service team to come out. On 9/20/2023, we had ************ come and he informed us that he was not able to fit it into our guest room due to the width of the massage chair. He stated I would have to return the product ... read more
Business response:
*****,We are sorry for the problems with your delivery and setup of your chair.I have forwarded your comments to the Delta Shore store manager to review and talk to the drivers and service team.If you could please contact us at ******************************************** with your account or order number, we can look at your order and see if there is something else we can do for you.
Bought a couch set with a warranty in December of 2022. Couch broke in February. They set a tech out in April and said they need to take it to the shop to fix. Today is September 6th 2023 they finally picked up my couch for repair after 7 months of it being broken. Now they said they will not be working on it for a week. Poor customer service and will not ever purchase any other items form this store. I will also tell everyone I know not to do business with them! ZERO STARS YOUR SERVICE IS HORRIBLE! BUT IT MADE ME PUT 1!
Business response:
We are sorry for the problems with getting your couch repaired.It did take a long time to get the manufacturer to send us the replacement parts from overseas.Our techs will get it repaired as quickly as possible, and get it back out to you.
Purchased a "made for RC Willey by Serta" mattress from RC Willey, ************ **********, ** on January 10, 2023, which had a ten-year warrantee. Within 6 months the mattress began to sag and have impressions where we slept and was getting more noticeably uncomfortable. Contacted customer service at ********************** via email on August 21, 2023, was sent a "claim packet" to fill out as home inspections where no longer being done. After several emails back and forth, taking measurements, pictures and disassembling our... read more
Business response:
We apologize for the negative experience you are having, You were denied a Credit due to the fact there were no defects with your bed, and you owned it well over the 90-day comfort exchange guarantee without any complaint given. as for the Law tag, it isnt required for us to help submit a Warranty request and we do not show any signs that the Law Tag had been missing at the time of purchase of the product. we will pass your feedback along to be reviewed internally.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,799 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is closed now. It will open at 10:00 a.m.