RC Willey Home Furnishings

Debbie L 

on BBB

a year ago

On October 11, 2023, RC Willey delivered and installed my new washing machine. When the technician could not get the cold water valve turned off at the handle, he chose to use a pair of pliers and brute force. In the process he broke the gate valve which caused a slow leak that ran down behind my drywall causing thousands of dollars worth of damages. RC Willey is claiming my old plumbing, which was fully functional at the time of the installation, is responsible for the leak. The age of my plumbing is not an excuse for their... read more

Scott R 

on BBB

a year ago

There response time for repairs on essential appliances is a joke! Buy from someone who stands behind there product and the extended warranty they sell you. Don't even show up to look at the problem. Tell you 5-7 days for parts and they didn't show up to diagnose. Buy somewhere else people. 

Astacia G. 

on BBB

a year ago

I have had a TERRIBLE experience with RC Willey for my flooring. My carpet installation was great, however my vinyl flooring was a mess. They damaged my laundry room floor and left huge gaps in my flooring and were sloppy in cutting the flooring. I have been working on getting this resolved for months. I was set up for repair last month, but all they did was come to look at it. I missed 3 hours of work. I called the store and they were under the impression that everything was fixed and it was not. They reached out to the con... read more

Karen W 

on BBB

a year ago

This 2 stars is kind of an average. Our salespeople (**** and *****) and the office staff were great, especially since it took us a couple of tries to find the right couch. But delivery (and this is paying for the high end/white glove delivery service) has been a nightmare. We finally settled on a couch created from 2 very wide recliners, and this is our first experience with a motorized recliner. This is not a budget couch, and it's not like they haven't made money from this purchase. The problem arose when the delivery was... read more

Larry V 

on BBB

a year ago

We ordered the ****** massage chair and it was delivered in a timely manner on 9/13/23. We had an issue since the delivery men informed us that the invoice did not specify anything about installation and left the boxes in the hallway. I called R.C. Willey afterwards and the customer srvc rep had rescheduled a service team to come out. On 9/20/2023, we had ************ come and he informed us that he was not able to fit it into our guest room due to the width of the massage chair. He stated I would have to return the product ... read more

JASON P 

on BBB

2 years ago

Bought a couch set with a warranty in December of 2022. Couch broke in February. They set a tech out in April and said they need to take it to the shop to fix. Today is September 6th 2023 they finally picked up my couch for repair after 7 months of it being broken. Now they said they will not be working on it for a week. Poor customer service and will not ever purchase any other items form this store. I will also tell everyone I know not to do business with them! ZERO STARS YOUR SERVICE IS HORRIBLE! BUT IT MADE ME PUT 1! 

Steven M 

on BBB

2 years ago

Purchased a "made for RC Willey by Serta" mattress from RC Willey, ************ **********, ** on January 10, 2023, which had a ten-year warrantee. Within 6 months the mattress began to sag and have impressions where we slept and was getting more noticeably uncomfortable. Contacted customer service at ********************** via email on August 21, 2023, was sent a "claim packet" to fill out as home inspections where no longer being done. After several emails back and forth, taking measurements, pictures and disassembling our... read more

Sarah H 

on BBB

2 years ago

Super dishonest company and personnel. Sales person, *********************** (#*****), assured us that for a special order you could put 20% on a non RC Willey card and then once the order is delivered, the whole amount could be placed on the RC Willey card. Turns out he lied to get the commission and the store manager, ****, has confirmed that it doesn't matter what the salesperson tells a customer, as they will not honor it. When I asked to speak with the district manager to hopefully come to a resolution, **** told me I c... read more

Ashley M 

on BBB

2 years ago

I Bought the ****** Ocean Blue Convertible Sectional Sofa Bed~with chaise-*************************** was on sale for about $500. It lasted about 6 mos and the back cushions wouldnt go back anymore to sleep on. The sides are breaking off, the legs are breaking off, the whole thing is a piece of rubbish. And Ill never buy anything again from this place. Worst return policy with no room for warranties