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RC Willey Home Furnishings
- Furniture Stores
- Salt Lake City, UT
About this business
Location details
2301 South 300 West, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Poor quality furniture, will do anything not to honor warranty.
Business response:
Hello ********, we apologize you did not have the best experience with us.Would you be willing to E-Mail us at ******************************************* with your Account number, Phone number, or Order number alongside a brief explanation of what happened, so we can look into your issue further?Thank you.
Have shopped here previously and had a good experience. **************** from the front door, to the sales floor, to the register was 0/10.
Business response:
Hi *******! I apologize for the inconvenience you have experienced. Please call our customer service at ************ if you need any assistance.
We ordered a dryer in Oct it came and did not work delivery tech said there where none left in warehouse. After supervisor next day said there was 2 in warehouse and changed our order we told them we wanted a different dryer she changed order again and didn't check the 12 months no interest. I got a late payment notice looked at it and noticed an interest charge. I went on line and made a payment. I have never had a late payment in over 5 years. I called and asked them to look into it she said all supervisors where in a meet... read more
Business response:
Hello ***, We apologize for the inconvenience with your order. We would recommend reaching out to our billing office so they can take a look at your account and see if there are any options available for your order. You may reach our billing office at,************** Monday-Saturday 7AM - 8PM MST Thank you.
We purchased a couch from R.C. Willey last April and a few months later the seats began sinking in. We called RC Willey to have them come out and look at it/replace the defective couch. The service tech came out to look at and said it was in fact defective and they would be ordering the replacement seats for us. We then got a phone call from customer service saying the parts would not be available until February comes and goes and we call them to ask what was up with the couch parts. They then said yeah more like April. (Min... read more
Business response:
Hi *******! I apologize for the inconvenience and frustration you have experienced. Our technicians help facilitate the manufacturer's warranty and the warranty is for repairs, not replacement. The technician notes are submitted to the manufacturer who then determines what needs to be done to repair your furniture and they authorized to repair your furniture. The manufacturer has determined that your furniture can be repaired with the replacement parts. We just need to bring the items into our shop for repairs because they c... read more
I had purchased below which arrived damaged. Reaching out to RC Willey I was instructed to work with the vendor directly to request replacement parts. During my next move the cabinet collapsed. Extremely poor quality and service.Adept Storage Craftsman Oak Storage Cabinet ADEPT STORAGE CABINET OAK 422474/ADPT_CBNT SKU : 111......47
Business response:
Hi ****! The cabinet you are referring to is one that you purchased in January 2022. As we informed you in the emails you sent, RC Willey is not responsible for damage caused during a move. That is the responsibility of the movers. Since the cabinet only had a one-year warranty, there is, unfortunately, nothing we can do for you.
Wow, what a terrible purchase/customer experience at ********************** today. It began when I purchased a product on-line at what seemed like a good deal. The product arrived (eventually!) and, alas, it was the wrong item. It was, in fact, the version/model beneath the one I ordered. I ordered the Wiim Amp Pro. They sent me the Wiim Amp. It's like ordering the 6 cylinder motor on a new car and the dealership delivering you the 4 cylinder motor and then telling you "well they look the same"...which is what they basically... read more
Business response:
Hi ****! I apologize for the inconvenience and frustration you have experienced. We looked into this and it does look like we have the item listed as the Pro on our website when it is not the Pro model. We have passed this information along to our web developers so they can address this. Our records do show that your order has been returned and refunded. Please call our online help desk at ************, option 1 if you need further assistance.
If I could leave less than one star for the *** location and warranty department I would. I purchased both a dishwasher and a range on the same day and was emailed invoices of both. Both stating that I had extended warranties. They are lying and saying I do not after the dishwasher they sold me after 14 months burned a hole through the metal of the dishwaher and could have burned down my house. Such awful customer service and I will never purchase from them again. Do not purchase from here and DO NOT use their extended warra... read more
Business response:
*****, we have responded to your email as well as your review on Yelp. Unfortunately, due to your desire to escalate this above normal customer service procedures we can only encourage you to proceed as you were directed via email.
wow! what a way to drop the ball!!placed an order online mid December for a bluetooth speaker. After over a week of the order not moving according to the online order status, I called customer service and was informed that the order was going to get cancelled because they didn't know when they were going to have it in stock. So, after this situation ruining our Christmas gift fornsomeone, we placed a new order for a similar item right after Christmas. guess what? today, January the 8th the online order was still showing as s... read more
Business response:
I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback on this situation. Our stores are not able to ship orders, so items found only in store are pick up only. Our warehouses are the ones that would be able to provide shipping, but that would not be possible when they do not have an item in stock. Please call our online help desk at ************, option 1 if you need further assistance with any online orders.
I had purchased a table from them back in 9/95/24 and I had paid full price. My table was delivered to me about a week later. The table top was marble and it had come with chips and cracks. Two of the chairs that were delivered were also damaged. I called the sales *** and he stated he was going to order another 2 chairs and a new table top. Another 2 weeks later comes that chairs and the third table as also delivered that was cracked. Meanwhile I was out of state and had to hire someone to come and meet ** ***** for the del... read more
Business response:
HI ********! I apologize for the inconvenience and frustration you have experienced. We have tried working with you on exchanging your items and we determined that it is not cost effective to pay for repairs on your table. We have a return written for your dining set. You will need to call our California customer service at ************ to arrange the pickup. Once the items have been picked up and the return is invoiced in our system, we will provide you with a full refund.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,063 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is closed now. It will open at 10:00 a.m.