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RC Willey Home Furnishings
- Furniture Stores
- Salt Lake City, UT
About this business
Location details
2301 South 300 West, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We wanted a tv stand for my sisters new business she is opening tomorrow . We asked for the floor model because of the urgency of the whole situation. They said since there is one left at another location across town we would have to go get that one . We ventured across town to pick up the unit and when we got to her business to assemble the unit it was damaged ! We took it back the next day to the original RC ******* that we went to and told them our situation and our sales man ***** said that they still wont part with the ... read more
Business response:
We apologize for the inconvenience caused to your sister and encourage her to reach out to that locations for potential assistance. We understand the choice to open a new business can be stressful and that last minute purchases can be of a big help, but we unfortunately do not sell floor models when we have new inventory in our warehouses.
I purchased a kitchenaide suite for my 2020 kitchen remodel along with the extended warranties on all appliances. On 9/12/22 Ninelives appliance replaced many parts on my brand new fridge after many parts failed to work. I noticed a gray sticky substance on the floor and had informed ******** the technician at that time but I had cleaned it up not associating it with the fridge failure. In October 2023, I noticed the fridge was not operating as it should again and the sticky substance is again present. The technician did not... read more
Business response:
Hi ******! I apologize for the inconvenience you have experienced. You will need to work with our extended warranty department for further assistance regarding this and if you don't agree with their choice. You can reach them by calling ************.
Paying a significant amount for furniture and relying on a warranty, you'd expect to be taken care of. Unfortunately, R C ***** has the worst customer care I've experienced. I've been treated unfairly and regret purchasing my couch from them. I'll be sure to warn others not to use their business. It's clear they don't value your hard-earned money.
Business response:
Hi Shamae! I apologize for the inconvenience you have experienced, but we are unable to proceed with service due to the unsanitary condition that your sectional is in. We will not risk our technicians in that way. We apologize again for any inconvenience caused, but we are unable to provide you with further service in this situation.
Im moving from ********** to ****** with my girlfriend and we bought a mattress from the company website, to be delivered a few days before the move, so we have a place to sleep upon arrival. Because Im not going to be there on the day that the product its supposed to be delivered, I asked if my cousin, who lives next door, could pick up the mattress instead of me.Because of this request, my purchase was marked as fraud, so I was forced to go in person to the store, reconfirm my purchase, get a $100 discount for the inconven... read more
Business response:
******** would you be able to email us at ******************************************* with an order number or an account number so we can look more into this issue for you?
So I bought a new dishwasher and I bought the extended warranty, including parts. Not even a year after purchasing the dishwasher I had to file a claim And of course they dont cover that part along with many other parts when I was talking to the salesman of course hes telling me something completely different. Dont trust what the floor staff tell you. They cant be trusted.
Business response:
Hi Laef! I apologize for the inconvenience you have experienced. Our extended warranties mirror the manufacturer warranties and, unfortunately, the manufacturers do not cover dishwasher racks. The manufacturers consider those cosmetic. I would recommend calling our extended warranty department at ************ if you would like more information on what is and is not covered by your extended warranty.
Getting an extended warranty doesnt mean anything to rc. Try getting things fixed is a joke. Been without our tv since superbowl day. Dont talk to ***** about the warranty. He will blow smoke up just to get you off the phone. Calling about it is just delaying what we need done. Its been two weeks 2-26-2023. Havent heard anything pertaining to get the problem fixed. So think twice about getting things taken care of. As I have read from other reviews. They want the money and not the customers appreciation for their business. B... read more
Business response:
Hi *****! I apologize for the inconvenience you have experienced. Our extended warranty team is working on the claim that was submitted for your TV. You will need to call them at ************ for any updates they have.
We purchased a dishwasher and a package called install. However, we didnt realize that the install meant additional hardware for installing the dishwasher. It was not clear so when the dishwasher arrived, they dumped it in the front of our house and we had to get it in place and install it ourselves, they did not take away the old dishwasher, it is still sitting in ********** with us, trying to figure out what to do with it. Weve had the new dishwasher, a Bosch, for three months now, and it stopped working. It gave us an err... read more
Business response:
Thank you for the review and feedback on this. We apologize you have had a negative and inconvenient experience with us. With products like Dishwashers they require a separate type of installation that costs an additional fee that has a certified team come out and install the Appliance for you. In regard to the error code, unfortunately that will have to be fixed by the Manufacturer while it is still within their Warranty and we are not equipped to do Appliance repairs at this time.
Just awful.I ordered a dishwasher and the installation service. After a week, all they would tell me is "A third party has the unit" and that I should call them. Calling the 3rd party "Certified Installers", or something, just lead me thorough hassle after ******. When they finally showed up to deliver and install the unit, two weeks later, they sniveled that there "was mold" they would have to charge me another $150 for extra pipes.The "mold" (which was really just some dog hair) was cleaned with a paper towel, but they sti... read more
Business response:
Thank you for the review and feedback with this. We apologize for the inconvenience and for the negative experience you have had with us, we understand how frustrating it can be to be rescheduled a week or longer later than intended due to small or seemingly irrelevant issues that are cited. What we advise doing is to work with your Sales-rep ***** on this as he can possibly help get a different installer or help get you scheduled with the installer sooner.
I have purchased several items Large items from this store however this was horrible and the time before I had called on a dent on my fridge and know one ever called back I called 3 times. This time I ordered a Dishwasher with curbside delivery, never heard from anyone I called day of delivery and was told that I would have to pick it up at the store, I have a printed email saying delivery date, so I said okay, can my husband pick it up YES they said he took the invoice and order with him, we live about 1 hour away once gett... read more
Business response:
Hi ******! I apologize for the inconvenience you have experienced. Our records do show that your order was set up for pick up. They also show that your card has been refunded and so you should see that reflecting soon, although it can take a refund between 5-7 business days to reflect, it just depends on your bank. If you need further assistance, please call our online help desk at ************, option 1.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,062 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is closed now. It will open at 10:00 a.m.