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RC Willey Home Furnishings
- Furniture Stores
- Salt Lake City, UT
About this business
Location details
2301 South 300 West, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Horrible ***************** will not purchase or finance with them again. In speaking with a Supervisor they were unclear of how to read my statement. Placed on hold multiple times. They also did not follow their own policy in bringing it to their attention. Also refused refunding one time late fee that is stated in their policy.
Business response:
Hi ***! I apologize for the inconvenience you have experienced with our customer service. We will pass this information along for internal review. Please call our billing department at ************ for any further assistance with your account.
No stars but the on line lady ****** was the only professional truthful person I have dealt with at RC Willey she gets that star..That said there vary low level/skilled unprofessional service delivery drivers are crocks and liers tried to tell us we had no gas shut off value behind my dryer They could not do the set up mind you I paid $150 for them to do this because there was no shut off value I had a separate company come 8ut to install a shut off value and there was a shut off value .so they they send out they same 2 stog... read more
Business response:
Hi ******! I apologize for the inconvenience you have experienced. Please email us at ******************************************* with your order number, phone number, or account number so we can look into this for you.
The company is absolutely horrible and I encourage people not to buy from here at all. My husband and I bought a couch and from the time they delivered the couch it has been broken. I been calling every month and was told the item is being ordered and the couch would be picked up. After 5 months of waiting, the couch was scheduled to be picked up on a Wednesday from 1:30-3:30 I took off work and waited, i called around 3:25 pm and was told oh sorry there was a mix up and no one was coming. If I had not called, i don't think ... read more
Business response:
**********! I apologize for the inconvenience you have experienced with your sectional. The manufacturer's warranty on your sectional is for repairs and the notes our technicians take are all submitted to them. The manufacturer determined that repairs could be made and so our ********** service department proceeded to order the necessary parts to complete that repair. Since the manufacturer is located overseas, it does take time for us to receive the parts. I apologize for the delay in getting this repaired for you, but once... read more
Bought a lot of items nearly 20k from Rcwilly to furnish our whole house. We bought a sectional couch that has turned blueish. With the rest being grey. Just recently they gave a refund for the blueish couch as they cannot get these parts in. We cannot find this love seat anywhere. Weve put this ticket claim in 2 years ago. Ive called in multiple times throughout these 2 years to get it fixed. Always told were waiting on the parts. I also have dinning room chairs on that same ticket again rc ***** recently said they no longe... read more
Business response:
Thank you for the review and feedback, we apologize for the inconvenience and the negative experience you have had with us, we are glad to hear you are getting an allowance for the Couch. with the other pieces you are having trouble with it is highly encouraged that you keep working with the store location you got the items from as they will have the best available options as far as a resolution goes.
We purchased a Frigidaire Gallery refrigerator on December 20th 2022. When it was delivered, the nightmare started. The left door was dented, so the delivery personnel ordered a new one that was installed on January 2023. While it was installed, the technician discovered another dent on the right door and so he ordered a new door as well. When the refrigerator was delivered, the doors were not straight in the first place and when the doors were replaced, the technician was unable to have the unit straightened. We went to RC ... read more
Business response:
Hi *****! I apologize for the inconveniences you have experienced with your fridge. I would recommend calling our ***** store at ************ and speaking with your salesperson to see if there is anything that they might be able to do for you. If they are not able to arrange anything, I would recommend calling Frigidaire at ************ to see if they can repair that wheel as well.
Wouldn't take our old mattress. After they said they would.
Business response:
Hi George! We apologize for the inconvenience you have experienced. Our drivers can only take a mattress when there are no stains, per OSHA regulations. It is also up to the drivers discretion and if they have room on their truck if they can take the old mattress. If you need further assistance, you can email us at customer.support@rcwilley.com.
On October 11, 2023, RC Willey delivered and installed my new washing machine. When the technician could not get the cold water valve turned off at the handle, he chose to use a pair of pliers and brute force. In the process he broke the gate valve which caused a slow leak that ran down behind my drywall causing thousands of dollars worth of damages. RC Willey is claiming my old plumbing, which was fully functional at the time of the installation, is responsible for the leak. The age of my plumbing is not an excuse for their... read more
Business response:
Hi ******! We apologize for the issues you have experienced since your delivery. We are reaching out to our ***** delivery management as well as our *************************** for more information. If you need further assistance, you can email us at ********************************************
There response time for repairs on essential appliances is a joke! Buy from someone who stands behind there product and the extended warranty they sell you. Don't even show up to look at the problem. Tell you 5-7 days for parts and they didn't show up to diagnose. Buy somewhere else people.
Business response:
Thank you for the review and feedback, we greatly apologize for the negative and inconvenient experience you have had with us. Your request was only filed 4 days ago as of ** responding and repairing damage to an Appliance does take some time and requires some patience, if you have questions or need further assistance as you wait to ************** you can contact our Extended Warranty team at ************ and they can continue to help you.
I have had a TERRIBLE experience with RC Willey for my flooring. My carpet installation was great, however my vinyl flooring was a mess. They damaged my laundry room floor and left huge gaps in my flooring and were sloppy in cutting the flooring. I have been working on getting this resolved for months. I was set up for repair last month, but all they did was come to look at it. I missed 3 hours of work. I called the store and they were under the impression that everything was fixed and it was not. They reached out to the con... read more
Business response:
Thank you for the review and feedback on this, We apologize for the negative and inconvenient experience you have had with our ******************** we are going to taking your feedback to be reviewed internally but we would also like you to reach out to us at ******************************************* so we can look further into this issue for you.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,062 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is closed now. It will open at 10:00 a.m.