RC Willey Home Furnishings

Anthony G 

on BBB

11 months ago

I was racially discriminated by RC Willey and its employees at the **********. I made an online purchase for a television. After speaking to someone in corporate I was instructed to go to its DC to retrieve my item. Upon getting to the ** I called the number listed on the door gave my order number and was told they will be right with me. It was 3 other customers before me trying to retrieve their merchandise. I witnessed the other customers getting their merchandise relatively fast with no issues. The other customers barely ... read more

Jason B 

on BBB

a year ago

This year, we bought a couch and a fabric protection plan from them. We picked a couch we loved, had it customized, and waited eagerly for it. They called to say it was ready and would be delivered by the end of the week. I moved our old couch out the night before, but guess what? No delivery. The salesperson screwed up the schedule, delaying the delivery by almost a week. We were left without a couch in our small condo.After raising h*** at the store, the manager refunded us $250. That was the only decent part of this ordea... read more

Amy C 

on BBB

a year ago

RC WIlley ripped us off by selling a defective mattress. Several years ago, I bought a ******* Medium Mattress Beautyrest Silver CA King at my ** *****, **** store. We paid $1,399, (they threw in the sheets, which are low quality and uncomfortable) the salesman told us, as we laid on the sample for about 15 seconds, that this medium 'high-quality mattress' was one of the best brands for back pain and should easily support my husband who's 6'3", 250 lbs, a former pro-football player who suffers from chronic neck, knee and bac... read more

Scott H 

on BBB

a year ago

Will never purchase another item from RC Willey. They lost my purchases "in shipping." After I called and began questioning them, they delivered items, but two of the seven arrived damaged. The deliveries were also five weeks late. Different departments gave me conflicting stories.Very disappointed! 

Greg C 

on BBB

a year ago

First of all I want to say I did not want to write this review as we have bought all our appliances and some furniture through RC Willey in ********, ID. We bought an ** refrigerator in 10/2018 with full 5 yr warranty and financed through them as well. The compressor on the fridge went out in August. I called and they said I was outside of the warranty although mentioned if I had financed it, it would have extended it one year (which I did) to cover it. After telling them I did finance then they claimed that is a new policy.... read more

Jeremy D 

on BBB

a year ago

BUYER BEWARE! RC Willey will NOT stand by their own Satisfaction Guarantee or policies and they will NOT do what they can to rectify the wrongs they have made. Hopefully this prevents another customer from experiencing the inconsiderate and disrespectful employees and Managers that work here.After purchasing two washers within a week that are both defective, it was confirmed that the initial washer still hadn't been refunded. The Appliances Manager - ******, tried telling us it was a credit card issue when in fact it was the... read more

Brenda M 

on BBB

a year ago

PLEASE READ: This is not about seeking a discount or anything free as I would NEVER shop here again I'm sharing to save a potential customer from shopping here. ********** provides excellent service, including price matching, and their customer service is top-notch. After a frustrating experience with RC Willey, where I encountered multiple issues with a washer purchase and lackluster customer service, I then bought both a washer AND a dryer from ********** with a smile on my face when I was originally just looking for a was... read more

Brianna S 

on BBB

a year ago

We purchased a new sectional back in February along with the 10 year fabric warranty. By March 30 the seams of the couch were separated. I filed online for them to come out, no dice. I called several times and finally got a hold of someone. It took a few weeks for them to come out and take a picture (which I already sent). They said I would need to wait 8-10 weeks for a replacement cushion. Here we are 6 months later and no update. We stopped into ********* RC willey and I asked at the counter about an update, they had none.... read more

Cory G 

on BBB

a year ago

Employee stole my phone IPhone 15!Called the phone immediately after losing phone they cut it off! 30 min later they cut it back on!When I tracked my Iphone it showed the phone had left location of the store and returned 24 hrs later! When I confronted the badly built rude Hispanic lady in there warehouse got rude then tried and said I threatened them go figure! The criminals playing victim!