RC Willey Home Furnishings

Laurie M 

on BBB

a year ago

In January of 2023 I purchased a ***** and recliner loveseat. Less then 6 months after purchasing the the TV had many issues. After calling the store they passed the buck to **. Needless to say they were useless and we ended up buying a new TV somewhere else. Now for the loveseat power recliner, I called to talk to customer service because not only is the power headrest not work but the right side of the frame is now leaning in. The item is under warranty but they want to charge me to look at it. So I guess not under warrant... read more

Kristie V 

on BBB

a year ago

Terrible customer service and incompetent employees. I ordered a trim kit online. The delivery was fast. However, went we drove an hour to *****, ID to install it in our new house and we discovered it was a box of pots and pans. We then drove a hour and 45 mins to the ***************** ***** to return it. We worked with a MANAGER to rectify the situation. He set it up to have the correct item be delivered on Weds. I called customer service because I received no communication regarding the delivery. Turns out the manager left... read more

Sheryl D 

on BBB

a year ago

Horrible company for customer service. They dont value you and will lie when they sell you something then lie at customer service. Will not bend or help you at end of warranty. Bought 4 couches with them and one that was 5k real leather which its not fabric is pealing. Has to wait till after holidays to make warranty call just to be out of warranty by 4 days, will not help thats just said from a company. Shame on them Ill never recommend them or step foot in there store again. 

Tommy T 

on BBB

a year ago

I bought my fridge in November 2019 as well as a 5 year warranty plan (60 months). My ice maker is not working and I called to have it fixed, but they are refusing to fix it because they said my warranty is already up. It has not even been 5 years yet and they are refusing to provide me a service that I paid for. I should get my money back and get my fridge fixed because this is ridiculous. Do not ever buy from this company because they cheat you of your money and have THE WORST customer service. 

Yohannes D 

on BBB

a year ago

This is compliant on your The RC Willey furniture store in ********* is located at ******************************************. This store is also known as ********* branch.The incident happened on 7/1/2024 around 4 pm PST. To my family and myself understanding, this is pure discrimination.I tried to purchase a sofa set for my mom who lives in *********, ******. I live in *******. My mother connect me to sales person to help me facilitate a payment. The sales person whom I don't remember her name suggested to me to create an ... read more

Andrew O 

on BBB

a year ago

Bought 3 sets of washers/dryers for a new home and put them on a zero interest finance plan. Did not get any statements in the mail so after 2 months I called and was told I was already delinquent, had been removed from the zero interest plan, and had accrued over $350 in interest. I was told by the service rep "this has been happening a lot, you better pay off the account as soon as possible". Fortunately I have funds to cover and paid off the account but seems very unprofessional and frankly is dirty business. 

Elizabeth T 

on BBB

a year ago

Horrible customer service for broken furniture. We spent $9000 on a leather couch that broke within a year (not due to customer use). ********************** was made aware of issue November ************************************************************************************************* February 2024 with paying for the service fee to have my couch repaired. Now May 2024, I continue to wait, with no contact from RC Willey, on the part and repair of my couch. When I call customer service regarding this issue, the tell me that... read more

Saad A 

on BBB

a year ago

I have dealt with this company. Their approach is nice. In the beginning, to attract you to them, more than three huge items were purchased, and the expenses of all purchases were paid. There was a delay during the payment processes on my part, but I completed all the installments, but because of the delay of one month, they destroyed all my card points, unfortunately. The style of dealing at the beginning is different from the end, so my advice is do not get involved in buying from them because you will regret this one day,... read more

Rex B 

on BBB

a year ago

Paid cash for new refrigerator and rearranged plans to accommodate delivery schedule only to learn the delivery date had been slipped twice without letting us know or asking if that would work.