Karen J on BBB a year ago
10/25/2021, 16:21 PM
The sales representative that my husband and I worked with at Rite Rug, in Centerville, **** was ***********************. ***** came to our home to take measurements for wood flooring and carpeting. He was on-time, polite, and was obviously knowledgeable in the installation of wood flooring and carpeting because he pointed out some important findings involving the installation of wood flooring unique to our home. We actually met with ***** several times and chose 3 different styles and makes of wood flooring on each meeting as we changed our minds for one reason or another. This required a redo of each quote that he provided. ***** was patient and wanted us to be sure of our final selection. He gave us several samples on different occasions to take home. So glad we did that because we started with a darker selection of wood and ended up with one of the lightest. We love our final selection and appreciate the time and understanding we experienced with *****.Rite Rug installed wood flooring in all rooms on our lower level... kitchen, great room, office and dining room. We originally had tile flooring in the kitchen which had to be "dug up". It was laid on top of 3/4 inches of cement. It was quite a job, messy and very dusty. The installation team did a good job of cleaning up at the end of the day and knew what they were doing when they installed the wood flooring. We had carpeting in the other rooms and they pulled it up and hauled it away. It took 2-1/2 days to complete the wood floor installation, I was called each day by Rite Rug with an arrival time and the installers showed up on time, were polite and worked closely with us.We also had carpeting installed in 3 bedrooms on the 2nd level. We were called by Rite Rug to let us know when they would be arriving, they were on time, polite and did a great job. We installed carpet with a pattern and the installers did fantastic job matching the seams. Can't tell where the seams met. They hauled away the old carpet and cleaned up at the end of the installation which they completed in one 12-hour day.I have recommended Rite Rug to a few of my friends. Overall they made both installations as easy as could be and did a very good job,