Rite Rug Flooring
About
RiteRug Flooring has served the flooring needs of homeowners and businesses for over 80 years. We owe our longevity to the simple approach we’ve followed since 1934, offer an abundant selection of quality flooring products, keep prices as low as possible, and serve customers well. We have grown a lot since our founding in 1934. Today, we serve tens of thousands of homeowners and businesses every year. With commercial and retail locations – and teams of dedicated RiteRug Flooring sales representatives, designers, and field managers throughout the country, we’re one of the largest flooring retailers/suppliers in the U.S. today. We serve businesses and homeowners through seven specialized divi
Sort By:
Featured
Dave C on BBB
a year ago
09/22/2021, 12:29 PM
Recently had three (3) rooms carpeted and are 'very satisfied' with the ***************** purchased. ******* - Concho were our installers and ************** was our sales rep. All were very professional, courteous and respectful of our property. Installers were very efficient and made sure everything was picked-up/cleaned-up and our furniture put back just where we wanted it. Will be purchasing more in the near future.
Kathy O on BBB
a year ago
09/21/2021, 15:18 PM
*********************** was our salesman and our point of contact. He stayed involved to get the last part of our floors finished. I truly appreciate everything he did to keep it moving. ******************* was also very good. Im not sure if ***** escalated our experience and that is how we got *** or if he was randomly assigned. Our grandson was here when he was finishing up the kitchen. Loud noises typically make him cry. *** caught on and did everything outside that he could and then would say there is going to be a loud noise so our grandson knew to expect it. That was over the top customer service. I was in customer service for almost 30 years and can become angry when I don't receive good customer service. Both *********************** and ******************* provided excellent customer service. The install team did a good job as well. Our overall customer service experience with ********************** was awesome and we would recommend Rite Rug to our friends, family and neighbors.
Chad G on BBB
a year ago
08/14/2021, 07:58 AM
Had flooring installed while on vacation, come home to find the installers had caused some damage. Spoke with the customer care department, and ************************* was able to assist in making it right.
Dor L. on BBB
a year ago
08/03/2021, 19:11 PM
***************************** is most effective in customer care support. Although it took two months to resolve my issue of mismatch colors bwt baseboard and quarter after installation of hardwood floor, her integrity fueled my patience and cooperation. She returned my numerous phone calls even when there was little progress to report. This added to my trust and confidence that she will ensure total customer satisfaction just as she promised at our initial meeting. Transparency, courtesy, honesty, and follow through -the hallmarks of integrity describe the professionalism that she demonstrated throughout the two months. When completed, the color match was perfect and I am now a most satisfied customer. I have e every reason to believe that without Kaylees commitment to satisfy each client who comes her way, I would not be writing this glowing review for her.Please recognize her for a stellar job. I, for one, feel blessed to have worked with her on this resolution.
Helen J on BBB
a year ago
06/28/2021, 07:40 AM
Kevin of Rite Rug-Columbus, Ohio was very thorough in assessing our carpet needs in our 4-br. home and very professional in all his presentations. His crew installed the carpet in a timely manner and it looks great, feels great and is exceeding our expectations. Thanks for a job well done and we would highly recommend Kevin and Rite Rug for your carpet and flooring needs.
Christy K on BBB
a year ago
04/13/2021, 09:11 AM
Rite Rug is incredibly east to work with, quick pricing and I love that the install can happen in mere days for in-stock flooring. As a Realtor and rental property owner, they are my go-to!
Kim D on BBB
2 years ago
02/18/2021, 10:38 AM
I was in need of good quality carpeting and luxury vinyl tile to renovate our rental property in preparation to sell it. I shopped 4 different flooring stores in the Dayton area and ended up working with Mike D**** at the Rite Rug Fairborn location. Mike was great to work with and very responsive. He is very experienced in the industry and made great recommendations that met my flooring needs perfectly. The installation team did a great job in a timely manner and cleaned up after themselves. There was one issue with a missing baseboard piece and Amanda E***, the Customer Care Representative, followed through to make sure everything was properly taken care of. She resolved my issue in an acceptable manner; I truly appreciate her concern about my satisfaction. The entire team was easy to work with and I'm very happy with the end result. (Plus, it made the rental property look so nice that we had an offer within a day of putting it on the market!)
Margaret D on BBB
2 years ago
02/17/2021, 20:18 PM
Kevin was there for us through the entire process. He was quick to respond to questions and did not try to upsell on the flooring. He followed up after the installation. He and the installation crew were great.
Tracy G on BBB
2 years ago
02/11/2021, 02:01 AM
Easy quick installation. Did need a small repair. Asia was prompt and proactive in getting the repair facilitated. I am very happy with my carpet.