Rite Rug Flooring
2015 Commerce Center Blvd, Fairborn, OH 45324 United States
Flooring
Closed now
About
RiteRug Flooring has served the flooring needs of homeowners and businesses for over 80 years. We owe our longevity to the simple approach we’ve followed since 1934, offer an abundant selection of quality flooring products, keep prices as low as possible, and serve customers well. We have grown a lot since our founding in 1934. Today, we serve tens of thousands of homeowners and businesses every year. With commercial and retail locations – and teams of dedicated RiteRug Flooring sales representatives, designers, and field managers throughout the country, we’re one of the largest flooring retailers/suppliers in the U.S. today. We serve businesses and homeowners through seven specialized divi
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June S on BBB
8 months ago
06/17/2022, 01:17 AM
Great quality installation of three rooms of laminate. A minor issue nine months later that ****** responded and coordinated repair, and repairman fixed the issue quickly. He also was superb! Excellent service, response time, and product!
Lianna B on BBB
9 months ago
05/14/2022, 13:15 PM
****** is simply the best, giving me all the options and also helping me pick the best floors with her great taste. So knowledgeable and efficient too. Install was quick and everything went so smooth. Great company, Id recommend to anyone and everyone.
Laura B on BBB
a year ago
01/25/2022, 03:01 AM
My husband and I have been loyal customers of RiteRug for years, and our recent experience with their customer service member, ***********************, will make us lifetime clients. From the very moment we had an issue, ****** maintained communication and went above and beyond to make sure our issue was resolved. I rarely see this level of customer service and when I do I think it should be commended.
Susan R on BBB
a year ago
10/29/2021, 13:33 PM
I've waited many years to have some flooring done in one area of my home. I contacted RiteRug. ***** W***** called me right away and scheduled a time to come to my home for an estimate.He was very personable and showed a sample of what I was interested and I made a purchase that day!If I has questions and reached out to *****, he responded very quickly and was reassuring and reliable. I could count on *****!I highly recommend ***** and RiteRug. Good company, quality product, sales representatives, and installers!Thank you, ***** and RiteRug!
Karen J on BBB
a year ago
10/25/2021, 16:21 PM
The sales representative that my husband and I worked with at Rite Rug, in Centerville, **** was ***********************. ***** came to our home to take measurements for wood flooring and carpeting. He was on-time, polite, and was obviously knowledgeable in the installation of wood flooring and carpeting because he pointed out some important findings involving the installation of wood flooring unique to our home. We actually met with ***** several times and chose 3 different styles and makes of wood flooring on each meeting as we changed our minds for one reason or another. This required a redo of each quote that he provided. ***** was patient and wanted us to be sure of our final selection. He gave us several samples on different occasions to take home. So glad we did that because we started with a darker selection of wood and ended up with one of the lightest. We love our final selection and appreciate the time and understanding we experienced with *****.Rite Rug installed wood flooring in all rooms on our lower level... kitchen, great room, office and dining room. We originally had tile flooring in the kitchen which had to be "dug up". It was laid on top of 3/4 inches of cement. It was quite a job, messy and very dusty. The installation team did a good job of cleaning up at the end of the day and knew what they were doing when they installed the wood flooring. We had carpeting in the other rooms and they pulled it up and hauled it away. It took 2-1/2 days to complete the wood floor installation, I was called each day by Rite Rug with an arrival time and the installers showed up on time, were polite and worked closely with us.We also had carpeting installed in 3 bedrooms on the 2nd level. We were called by Rite Rug to let us know when they would be arriving, they were on time, polite and did a great job. We installed carpet with a pattern and the installers did fantastic job matching the seams. Can't tell where the seams met. They hauled away the old carpet and cleaned up at the end of the installation which they completed in one 12-hour day.I have recommended Rite Rug to a few of my friends. Overall they made both installations as easy as could be and did a very good job,
Dave C on BBB
a year ago
09/22/2021, 12:29 PM
Recently had three (3) rooms carpeted and are 'very satisfied' with the ***************** purchased. ******* - Concho were our installers and ************** was our sales rep. All were very professional, courteous and respectful of our property. Installers were very efficient and made sure everything was picked-up/cleaned-up and our furniture put back just where we wanted it. Will be purchasing more in the near future.
Kathy O on BBB
a year ago
09/21/2021, 15:18 PM
*********************** was our salesman and our point of contact. He stayed involved to get the last part of our floors finished. I truly appreciate everything he did to keep it moving. ******************* was also very good. Im not sure if ***** escalated our experience and that is how we got *** or if he was randomly assigned. Our grandson was here when he was finishing up the kitchen. Loud noises typically make him cry. *** caught on and did everything outside that he could and then would say there is going to be a loud noise so our grandson knew to expect it. That was over the top customer service. I was in customer service for almost 30 years and can become angry when I don't receive good customer service. Both *********************** and ******************* provided excellent customer service. The install team did a good job as well. Our overall customer service experience with ********************** was awesome and we would recommend Rite Rug to our friends, family and neighbors.
Chad G on BBB
a year ago
08/14/2021, 07:58 AM
Had flooring installed while on vacation, come home to find the installers had caused some damage. Spoke with the customer care department, and ************************* was able to assist in making it right.
Dor L. on BBB
2 years ago
08/03/2021, 19:11 PM
***************************** is most effective in customer care support. Although it took two months to resolve my issue of mismatch colors bwt baseboard and quarter after installation of hardwood floor, her integrity fueled my patience and cooperation. She returned my numerous phone calls even when there was little progress to report. This added to my trust and confidence that she will ensure total customer satisfaction just as she promised at our initial meeting. Transparency, courtesy, honesty, and follow through -the hallmarks of integrity describe the professionalism that she demonstrated throughout the two months. When completed, the color match was perfect and I am now a most satisfied customer. I have e every reason to believe that without Kaylees commitment to satisfy each client who comes her way, I would not be writing this glowing review for her.Please recognize her for a stellar job. I, for one, feel blessed to have worked with her on this resolution.