Robin turns negative reviews into
owned, prioritised action.
Robin understands the issue behind each rating, routes it to the right owner,
and applies the appropriate priority, SLA, and escalation.
Negative reviews, turned into owned work.
100%
of qualifying 1-3 star reviews ticketed and assigned
7,200
Issues triaged and routed across 6,300+ locations. Without a single manual sort
45+ hrs
Saved every month from manual triage so teams focus on fixing the issue, not finding it
What a reply can't fix, a ticket can own.
- Reads the issue, not just the star rating
Robin reads what the customer wrote and classifies the issue by topic and severity. For example, billing and wait-time complaints can follow different routing paths.
- Prioritises the issue that needs the most attention.
When one review contains multiple issues, Robin applies your priority rules to determine which issue drives routing.
- Sends each issue to the team that owns it.
Robin maps each issue type to the owner, team, or watcher you define — so the ticket always reaches the right team.
- Robin gives critical issues a deadline and an escalation path
Robin applies the set priority and SLA. If the deadline is missed, the workflow notifies, reassigns, or updates the ticket based on your rules.
Robin turns qualifying survey feedback
into accountable work.
Set what qualifies, who owns each issue, and when to escalate. Robin applies those rules whenever feedback qualifies.
Creates a ticket for every qualifying low-rated review
Reads the review, classifies the issue, and applies ownership, priority, and SLA.
Routes billing complaints to Finance
Classifies the billing issue and routes the ticket to the Finance owner you define.
Prioritises critical issues
Applies higher priority and SLA to high-severity complaints.
Chooses the routing path when a review has multiple issues
Applies your priority logic to determine which issue drives routing.
Escalates missed SLAs
Triggers the configured notification, reassignment, or status update when the deadline is missed.
Robin does more than Review Ticketing.
See Robin turn a review
issue into owned action.
Watch Review Ticketing Agent classify the issue, route it to the
configured owner, and apply SLA and escalation.
