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Spokane Carpet One Floor & Home
- Flooring
- Spokane, WA
About this business
Location details
9717 North Division, Spokane, WA, 99218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We worked with a lady at Carpet Giant when building our home named Gay Lucas who was fabulous! I told her the style and colors that I like and she helped me with everything from flooring to exterior rock. She was absolutely amazing and informative. I will definitely be using her when we finish our basement!!!
We did a whole house remodel and Deb and Cecil at Carpet One supplied all of the cabinets and finish materials. They helped us select wonderful products and stuck with us through the challenges of getting them in a timely manner. We love the result. Ginny Rutherford a WONDERFUL designer referred us to them. I would recommend them to anyone. They really went above and beyond.
Be aware of an issue I now have on my plush carpeting - This could happen to anyone, but they say it's less than 1% chance. I purchased Shaw carpeting from Carpet One and flooring August 2023 (whole house). In summer of 2024 I started noticing spots that looked dirty. I called Carpet one and got a referral to a carpet cleaning company and had it cleaned in Oct 2024. The carpet cleaning person told me he could not get the spots clean and that there were several issues with the carpeting, including installation (carpet pulling... read more
I have an interior design business in Fort Collins and have been here since 2000. I have worked with Dale's Carpet One on 3 different projects. There were issues each time but they took care of them until the last project I worked on. The client had used Dale's for previous work in the house and was satisfied. We did a kitchen remodel and decided to go with Dale's because we thought we could trust them. They sent the wrong counter and the wrong backsplash. We had to wait for the correct items to come in. When they installed ... read more
Business response:
Good afternoon. We are very sorry to hear about the difficulties you experienced during your client's kitchen remodel. We will be contacting the local store to get more information on the matter.
Purchased high grade carpet for entire downstairs of house from Hosner's in Canton OH. Totally dissatisfied with product and the company hid behind Mohawk's rejection of warranty claim to refuse to make this right. Chose them because of reputation and longstanding business in community. What a mistake. Carpet One also got involved and did same thing--once Mohawk rejected they were all "off the hook" for any responsibility for having a very unhappy customer. UPDATE: carpet one reported they would look into this in May 2016, o... read more
Business response:
Hi Michael, We are very sorry to hear about this experience and will look into this situation further.
We researched and found carpet one had the best estimate for replacing a section of our carpet pad that had water damage. We only needed a section so we asked to test the pad in order to match it to the original. We stepped on the sample piece and appeared to be a match. We had it installed, then we walked on it, and it was a completely different feel under our feet then what we tested. We called twice and told them we were unhappy with the difference. They said they would not work with us to resolve the issue. Poor costumer... read more
Business response:
Hi Roxanne. We are sorry to hear you weren't happy with your experience. Would you please send us a message with your location so that we can connect with the appropriate store about this issue?
I am a homebuilder in Tyler and had them put in wood flooring. Within months the glue down flooring was coming loose in about 70% of the house. I have zero luck with them getting them to fix the problem. I would not recommend this company ever.
Business response:
Hi. We're sorry to hear that you've had this experience. We will work with the local store to find out more about this situation. Please feel free to send us a message with more details.
The initial installation crew was offensive, insulting the builder behind her back, us and telling us there would be several upcharges after the salesman Robert told us there wouldn't be. Took the builder, one of her subs and myself to "request" the install team be removed and replaced. This crew apparently overcharged Carpet One for time lost and labor that Robert wanted to pass on to the builder and I. Still, he wants us to pay $500 for the mistake. The builder has told us to refuse to pay and is annoyed with how he has ha... read more
Business response:
Hi. We are sorry to hear about the difficulties with this project. We will be contacting the local store to get more information and resolve the outstanding issues.
DO NOT hire this company. We caught them stealing diamond rings & earrings from us. The jewelry was out of sight and they went through our belongings to steal them. I confronted the workers before they left our home and pulled the rings from their vehicle. I called the cops and filed complaints. Don't hire these thieves!
Business response:
Since our initial response to this review, we have been able to discuss these claims with the Waxahachie, TX store . To clarify, it was not a representative or employee of our company who was caught stealing from this worksite. Our installer violated their sub-contractor agreement with us by allowing a relative on the jobsite. We were fully supportive of the person being prosecuted for this crime. Because we appreciate your past business with us, we were happy to offer a credit on 2 of the project invoices.
Frequently asked questions about Spokane Carpet One Floor & Home
How is Spokane Carpet One Floor & Home rated?
Spokane Carpet One Floor & Home has a 4.1 star rating with 146 reviews.
When is Spokane Carpet One Floor & Home open?
Spokane Carpet One Floor & Home is closed now. It will open at 9:00 a.m.