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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What a horrible experience salesman was great bur install a different story or 2 1/2 day job to have my hardwood floors refinished. I paid to have carpet ripped up but decided to do that myself to help them out because they advertise the will move your furniture and put it back. Was told they would call 30 minutes before arrival they did not just showed up they came in and went over color choice and asked if they needed anything from me said no so I went to work got almost got to work then got a call from installer and said ... read more
Business response:
Dear Mr. ********, Thank you for taking the time to notify us of your unsatisfactory experience with your floor installation. We would like to extend our sincerest apologies concerning all matters you have advised in your review of our company. As we have an understanding that you have communicated with the local general manager and allowed for a site visit on 07/09/18 to bring resolve to your flooring concerns. We highly appreciate your feedback and hope for the opportunity to serve you again in the future. Kind Rega... read more
First of all, I'm trying to figure out how 50 Floor has an A+ BBB rating if 70% of their customer reviews are negative and only 30% of their customer reviews are positive. I am very disappointed with the time amount of time it is taking for the installation of my floors and the lack of customer service I am receiving during the waiting process. The estimated time of arrival (ETA) for the arrival of the materials was delayed on three occasions. I had my initial estimate on May 7, 2018, and was led to believe it would take a c... read more
Business response:
Dear Ms. ******, Thank you for taking the time to communicate to us your negative experience with our company. We want to extend our sincerest apologies concerning the delay of your flooring materials along with requesting the opportunity to discuss this matter further with you. A few voicemails were left to reach you from the local office. You are welcome to give your local general manager, Mr. B**** a call at the following number: 3*********** regarding this matter. Thank you for your business and sharing your feedba... read more
I have no complaint with the materials or work done by 5o Floors to this point. HOWEVER, their customer communications and adherence to promised scheduling (Their choice of dates and times) is at best deserving of a failing grade! Details follow. First: upon ordering the flooring with a refinish of the existing flooring in one large room with existing hardwood flooring we were told that the moving of furniture would be handled by their installers. Raw wood flooring was chosen for the rooms with new hardwood to allow matchin... read more
We are terribly dissatisfied with the work and service 50 Floors has given us. We used them about a year ago to put wood laminate in our kitchen and entry. They never completed that job and we had to pay to get it finished. When we wanted to get the flooring extended through our living room and down our hallway they had notes on our account about our previous bad experience and promised that they had made employee changes and we would not experience those problems. What they didn't tell us is the problem this time would be w... read more
Business response:
Dear Ms. *****, Thank you for taking the time to communicate to 50 Floor your concerns and experience with our company. Please accept our sincerest apology regarding all matters you faced during your installation process. We appreciate your feedback which helps us to continue to strive for customer satisfaction. Kind Regards, Angel M***** Customer Service Department 50 Floor 1-877-50-FLOOR
We had to go through 4 different 'surveys' on the phone just to speak to anyone. That was our first clue that, just like Internet sites, they are more concerned with advertising revenue than their 'work'. They came the first time and we explained what we wanted, real wood matching real wood we already have on different floors, even if we have to acquire the wood by consulting the builder for sourcing. They came a total of three times pushing laminate. For that matter, the second time they cam was unannounced. Well, we don't ... read more
Please read so that you may avoid the difficulty and stress we endured when hiring 50floor of Garner. Our salesman, Nikolae, came to our home in order to give us an estimate on our work. He seemed like a great guy who was very knowledgeable. What we didn't realize is that he would feed us lies about the process of the company in order to get our business. He ensured us that 50 Floor had an expert who would come in to refinish our hard woods in the same color that would coordinate with the existing hard woods on the second fl... read more
Our experience with 50 Floor began on Oct. 20 when a rep came by and showed samples of laminate flooring. We chose what we wanted he wrote up the order and said we would be contacted when it came in. On November 16th my wife called asking about and was told it just came in, we set November 20 & 21 for installation. On the 20th a two man crew came for installation. After they came in seeing everything they'd have to move and place sub-flooring to build up the floor they left and never returned without letting us know anything... read more
The problems started with the salesman...NO pressure, Not true. He wasnt leaving until we signed. Kept lowering the already highly inflated price. NO Installation fee- Blatant LIE. Installer came in with an attitude and didnt want to do bathroom. So the job has never really been completed. Have to hire someone else to finish. Installer came back 3 times to place transition strips and first time came without strips, then came back a couple of hours later with wrong color. Finally, told him to just get the correct strips and w... read more
50 Floor replaced my two bathroom floors, kitchen floor with ceramic tile. They took up the wall-to-wall carpeting and put in new wood floors in my living room and dinning room areas. They also put new wood on the steps and wood in the upstairs hallway. I was generally pleased with what I saw. Upon completion of the work I noticed that an area near the top of the stairs was poorly done so I called the salesman. The salesman came out to review the concern and agreed that the workmanship was shabby. He promised that he would h... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.