50Floor

Chikita C 

on BBB

6 years ago

The best thing I can say about this company is the customer service reps Rhonda and Charlene. First off I want to say they turned a two day job into a one day job. I knew it would be a problem. The head installer said he had to go to a party, so they rushed and left several things undone. After observing their work I noticed the carpet had a seam in it, the hallway downstairs had humps and Nails protruded out. The door jams weren't done. You could see two seams in the floor, were they were poorly fused together. The carpet u... read more

Richard E 

on BBB

6 years ago

Should have reviewed these comments before ordering their service. Have a severe condition at juncture of the new and existing surfaces. The transfer is a tripping condition however the company and installer failed to respond to their own mistakes . The condition is more than a 3/8 in difference. Surely qualifies for a tripping condition.. Didn't even offer to look at except that nothing could be done..! *** 

T Woods 

on BBB

6 years ago

Terrible terrible ð??« terrible service The installer would not install my carpet that I already paid half on unless I gave him my credit card so he can use a square. I informed him that I was doing the other half through 50 floors and that they already have my credit card information. So he said no card no installation then he said he and his crew are going to lunch and he will be back. I never experienced this type of poor customer service. When he left I called 50 floors to report this incident my calls were directed to m... read more

E R 

on BBB

6 years ago

I Cannot Recommend the Tucker, GA location. At this point, I'm not sure whether the issue is a matter of incompetence or unethical practices, since I cannot get a response from the company, Over the past two months, I've been in dispute regarding an authorized charge to my credit card in the amount of $1300. This charge was processed 2-3 weeks after the work was done and payment was made. After making a request for a refund without a satisfactory response, I asked to be connected to the GM. I was denied the opportunity to sp... read more

John B 

on BBB

6 years ago

Had carpet installed in three rooms. Extremely low quality. Wear marks in only a few months. When you walk on it you can feel the poor quality. Would never use them again. 

pmoser 

on BBB

6 years ago

hello i do not and would not recommened this company to my worst enemy!!! worst experience i have ever had with a professional company 

T. M. B 

on BBB

6 years ago

After sold as a "high quality carpet", within 3 months of installation, we are experiencing wear spots on our 'new" carpet. We are two senior citizens, both 71 years old with two cats. There is no way the traffic in our home can create such damage so quickly! Had Joe ***** Assistant General Manager of 50 Floor, Tampa, out to examine and take pictures of the new carpet wear. They reported back "Matting and crushing is not a manufacturing defect. This is where they walk and sit daily, and this is a soft textile and will push ... read more

Curtis P 

on BBB

6 years ago

They don't get back to you. Steps falling apart. Came back to fix it. Didn't!said they were coming back. Been waiting for 6mos. Still waiting. Never again. 

gasman01 

on BBB

6 years ago

We had 1300 sq ft of carpet removed and replaced with LVT in basement, plus 2 master suites re-carpetted on main floor. Generally the crews were professional and efficient. However, this was supposed to be a combo crew to do both jobs simultaneously. The LVT crew showed up at 9:45 am and were finished by about 5pm. The carpeting crew didn't show up until 7pm and left around midnight. Also, the basement LVT crew did a really bad job on the 1/4 round. Mismatched joints, large gaps, nail holes left unfilled and bad caulking wor... read more