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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your location ***** *********** 59 points REVIEWS PHOTOS Here are the reviews you've posted publicly. You'll need the Google Maps app to edit or delete your reviews. Learn more 3 reviews · 1 rating 50 Floor 4701 Granite Dr, Tucker, GA XXXXX You should do a better job of screening the people that you subcontract to do your installations (more on this below). While you're at it, you may also want to do a better job of training your salesforce as we were lied to during the consultation about whether or not you even use subcon... read more
My floors were installed a year ago. They are chipping and supposed to be life proof. When I called for warranty they said they're not covered. I was told they would not chip and they are. I am extremely disappointed in the customer service and the product. I spent $13k on flooring that is trash. I'm a local real estate Broker and will ensure my customers and friends avoid this company.
Business response:
Dear Valued Customer, We're sorry to hear of your less than satisfactory experience with 50 Floor and hope you will accept our sincerest apologies. We will be reaching out soon and you should get a call from a member of our team; to determine how we can provide a solution. If you prefer, you can also contact 50 Floor customer service team directly at 877-503-5667. We value our customer's opinions and would like to thank you for bringing this to our attention. Yours sincerely, 50 Floor
Just wanted to share my overall experience with 50 Floor. I hope when the time comes for you to drive into the process or replacing flooring and carpets that it's a better experience than me and my wife's had. The installation process was a NIGHTMARE. Fortunately on the positive side of that they made it right. It took what I would consider a excessive amount of time for it to happen, but it was attempted to be made right eventually. The longevity of the work remains to be seen, we are only 8 months in after having our compl... read more
If I could give this a negative 5 star I would. They are in the business of saying one thing and doing another. ADVICE: READ THOROUGHLY THOUGH YOUR CONTRACT BEFORE AGREE TO ANY WORK. THESE PEOPLE ARE PROFESSIONAL SCAMMERS! Take that statement as you will but please, do your research with them. The sales presentation sounds great, the work and customer service that go with it is another. Everything discussed was different when the contractors came and ripped up my floor, then they say there are certain things they cannot or a... read more
Business response:
Hello Mr. ******* We're sorry to hear of your less than satisfactory experience with 50 Floor and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to work with you to make things right. We appreciate your willingness to work to resolve the matter, by allowing the local Assistant General Manager to come out and assess your concerns today. We will be following up shortly to discuss a resolution. We value our customer's opinions and would like to... read more
A total disaster. Am now in the 7th day of a 3 day install with no end in site. My home in torn up and no one comes when I am told they will be here. Very frustrated.
Business response:
Hello ****, We understand that your home is of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home. The management team have taken steps to resolve your issue and ensure that an incident like this does not happen again. Respectfully, 50 Floor
50 floor installed hardwood on my steps and hallway three months ago. The project isn't even paid for yet and 5 pieces are already cracked! This is simply poor quality/poor workmanship
Business response:
Dear Valued Customer, We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. The local office has been advised of your concern with the floor and will contact you to follow up. Alternatively, you may call 877-503-5667 to be transferred to the local office for assistance. Regards, Customer Service Department
We chose 50 Floor for this installation since they installed the existing hardwood floors in this house about 4 or 5 years ago. 1. The salesperson told us the sample of Oak Saddle was a match. "That's your floor right there" (he sounded like he was convinced). While the color was a very close match, he did not disclose that the finish on the new hardwood was satin finished while our existing floors were glossy finished. You could only tell the difference when they did the install and you see them side by side. I understand w... read more
Business response:
Greetings Mr. *****, We are extremely apologetic for this very unfavorable situation. We understand that your home is of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home. This review has been forwarded to the management team. Respectfully. 50 Floor
One would think that business that spends so much money advertising on the most popular talk show station in the ATL area, would actually be on top of their game and truly trustworthy. That would be totally incorrect to assume. . We had 50 Floor out to our home (going on 5 years now) Should have taken note of the 'red flags' right from the moment the woman came in with an extremely limited amount of carpet samples. My hubs and i sat and viewed what little she was shopping us to select from and when I inquired about seeing 'm... read more
Business response:
Dear Valued Customer, We are extremely apologetic for this very unfavorable situation. We are unable to locate your order with the information provided and would like to speak to you regarding your concerns with your carpet. If you would, please provide your information so that one of our representatives may contact you to follow up, or give us a call us at 877-503-5667, so that we are able to speak to you and work towards a resolution. We look forward to speaking soon. Best Regards, 50 Floor Customer Service Department 877... read more
Their installation department people are not at all professional. We had an appointment for them to install our floors today, the first words out of his mouth was that our house smelled. We've had the doors open for 3 days. There was no smell. Then he told us the floors were too damp. It rained the last three days, how was that our fault? Our floors were not wet at all. I think when he saw what furniture and appliances had to be moved he and his crew were too damn lazy and didn't want to move them. I would NOT recommend this... read more
Business response:
Dear Valued Customer, We're sorry to hear of your less than satisfactory experience with 50 Floor and hope you will accept our sincerest apologies. We understand your disappointment in not being able to have your laminate installation completed, however, in order to ensure a professional installation, we adhere to the guidelines as presented by the NALFA (North American Laminate Floor Association). The installers were prepared and equipped to move previously discussed items, such as furniture and appliances, prior to install... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.