This profile has been claimed by the business owner or representative.
50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In no way can I recommend this company But if you used them, complain through your State's Attorney Generals office. It works like magic. They didn't follow their own contract and when I decided I'd waited long enough for them to contact me to schedule (their policy is 7-10 business days) I called them to complain. They lowballed me with a small discount and they wouldn't accept my counter offer so I decided to cancel. They charged me in full the day I got the estimate and told me I can cancel but have to pay a 20% restockin... read more
Business response:
Dear Valued Customer, Thank you for your feedback regarding your contractual matter with 50 Floor. As per our contractual agreement , customers are advised of our cancellation policy. Your matter is now fully resolved for you. Should you have additional matters which seeks a resolve, please not do not hesitate to give 50 Floor a call to discuss further. Sincerely, Angel M***** Customer Service Department 50 Floor 1-877-50-Floor ************ (Direct).
Quoted (with 60% off sale) $2785.00 for tan carpet installation in a 16X11 living room! What a scam!
RUN... RUN... DO NOT alllow these people in your home. Lies, lies, lies . Let me Just begin by saying one positive and the only ONE I have we'd love our floors. I had to baby-sit the subcontractors. You never see the project manager. On day ONE we had 7 guys in our home by 8:20. How 7 people don't get $*** done in your home is beyond. Makes sense (now) why our 4 day project turned into. 8 day project. Not ONE person spoke or understood English . Nails were left all over our driveway . Mind you I want this out there WE LIVE i... read more
Business response:
Dear Valued Customer, Thank you for providing feedback on your experience with 50 Floor. Firstly, we want to offer our sincerest apologies to you for any problems that you may have faced with your installation. We want you to know that we are always striving to improve on our services. In addition, and we will further evaluate how we can further improve the customer (you) experience when choosing 50 Floor for their flooring needs. At Your Service, Angel M***** Customer Service Department 50 Floor 678-961-2266
RUN... RUN... DO NOT alllow these people in your home. Lies, lies, lies . Let me Just begin by saying one positive and the only ONE I have we'd love our floors. I had to baby-sit the subcontractors. You never see the project manager. On day ONE we had 7 guys in our home by 8:20. How 7 people don't get $*** done in your home is beyond. Makes sense (now) why our 4 day project turned into. 8 day project. Not ONE person spoke or understood English . Nails were left all over our driveway . Mind you I want this out there WE LIVE i... read more
Poor quality goods, carpet, at a premium price. Feel totally taken advantage of.
Business response:
Dear Valued Customer, Thank you for taking the time to leave a review on your experience with 50 Floor. We understand that you have communicated with your local market about your concerns with your flooring purchase and the local market has brought resolve to your concerns. 50 Floor takes pride in offering quality flooring products to our customers and sincerely appreciates your feedback. Thank You, Angel M***** Customer Service Department 50 Floor 1-877-50-FLOOR
Well after almost 1 month they finally came and fixed my carpet with the seam down the middle.When they came they had to fix the other 2guys big mistakes it was not stretched and was not hooked to the strips around the walls.Looks better but I can still see the seam but the guys said we did the best we could I hate paying for something that is not fixed right.But it is what it is I will never recommend anyone to 50 floor.I believe I should get a discount.This is the 50 floor out of Goodlettsville,Tn. Sad when they hire some ... read more
Business response:
Dear Valued Customer, We extend our sincerest apologies concerning the issues you encountered with your installation. We pride ourselves in maintaining the highest quality standards for our customers. Thank you for giving us the opportunity to discuss this matter further with you to bring resolve for you. Sincerely, Angel M***** Customer Service Department 50 Floor 1-877-50-FLOOR
From the salesman to the installers. They suck at life and did a sloppy **** poor job from start to finish. Don't use this company..ever. save yourself time and headache. Not worthy of a rating.
Business response:
Dear Valued Customer, Thank you for sharing your experience. We work constantly to maintain the highest standards of service for our customers. We appreciate the opportunity to speak with you further about your floor installation and look forward to correcting your floor issues on 10/22/18. We hope to resolve this matter to your benefit. Sincerely, Angel M***** Customer Service Department 50 Floor 1-877-50-FLOOR
Well we had carpet layed on August 31st and on September 4 or 5th I called to let them know I have a seam right down the middle of my living room.She told me to sent pictures so I did,She called back and scheduled a fix on the 11th but called me back and said they have no help and they had a big job to do and canceled that appointment we will call you when we have help and find someone.No one wanted to come and do it because it was to far from Goodlettsville,Tn. I refuse to pay anything on this carpet until it is fixed.Still... read more
We had our hardwoods installed 3 years ago and the wear on them is about as bad as the treatment from the company and the shoddy work done by their subcontractors. We felt highly pressured by the salesman when he came out but signed on for the work as he said they could accommodate our existing floors by weaving new into the old. He saw our old floors and the space we wanted hardwoods which would be in the breakfast through the kitchen to meet up with existing hardwoods in he dining room. We wanted and expressed to him we wa... read more
Business response:
Hi Ms. *******, We would like to apologize for your negative experience with your floor installation. We would appreciate the opportunity to speak with you about your specific floor matter to address further. Please give us a call at our local office...919-977-7721 to communicate directly with the general manager: Mr. C*******. The general manager has made attempts previously to reach you to discuss your floor matters. We look forward to speaking with you soon. Thank you for your business. Angel M***** Customer Service... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.