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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My floors where installed 15 months ago. They are buckling. I have had 2 flooring companies to inspect and pull the trim and the flooring is too tight with no room to expand. I spent $7800.00 with no cooperation. I'm being told from customer service that I need a termite inspection. REALLY? I'm totally upset & I was hung up on. Gee..great customer service. I'm not sitting for this. I hate confrontation, but I'm not getting run over. I'm reaching out to the owners. Please help me resolve this.
Business response:
Dear Valued Consumer, Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and for your flooring service experience. Thank you for your patience and candid feedback. Customer Service Department (877) 503-5667
The process prior to me having my carpet installed was very easy, the aftermath however was just ridiculous and disturbing. The day after install I realized the installers blow a fuse to my downstairs bedroom while using a carpet seamer. I realized this because the bedroom light and ceiling fan no longer worked. I went to the fuse box and flipped the switch but now the ceiling fan only worked and not the light. I then remembered that I saw the installers plug the seamer in the hallway but they never said a word to me as why ... read more
Business response:
Dear Valued Consumer, Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and for your flooring experience. Thank you for your patience and candid feedback. Customer Service Department (877) 503-5667
I wish I could give ZERO stars! This company is as sleazy as it gets! The way their contact is worded...their installers can completely ruin every base board in your house and they are not liable, even if it is clearly blatant negligence on the installer's part. You will be left to float the bill. Once you sign your contract you will never hear from the sales person again! The flooring will click and clack under your every step, but they won't care about that either. They will "rip up your existing quarter round and replace ... read more
Business response:
Dear Valued Consumer. Thank you for your feedback. Due to the COVID-19 pandemic, our company is experiencing slower response times. We are sorry to hear about the challenges you had during your flooring service. We apologize for the delay and thank you for your review. Customer Service Department (XXX) XXX-XXXX
Poor costumer service. Shady dealings, buyer beware........ Do not waste your money.
Business response:
Dear Valued Consumer. Thank you for taking the time to write a review about your experience. Due to the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and thank you for your feedback. Customer Service Department (XXX) XXX-XXXX
I would never buy a carpet from 50 Floors every again. They ripped us off on price at $3,164 over $50/sqaure feet for a 40 oz with density carpet at 3,295 and trying to replace it with a density carpet at 2,005 for 515 square feet area. I was told by a certified carpet expert that I should have gotten at least a 60 oz to well over 72 oz for the price they charged me to begin with and now they are trying to pawn a muncher lesser quality density on me when I was already getting ripped off to begin with. I am so angry that I ha... read more
Business response:
Dear Valued Consumer. Thank you for taking the time to write a review about your experience; and we are sorry to hear that your experience did not match your expectations. Due to the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and thank you for your feedback. Customer Service Department (XXX) XXX-XXXX
We had salesperson arrive and we reviewed and selected the flooring we wanted. We had carpet in the house over parkay flooring. Salesperson said it would not be any problem to install new laminate floor over the parkay once old carpet was removed. We explained to him several times that the parkay was original to the house built in 1965 and was not in very good shape. Again he said it wouldn't be a problem. The day of installation the guys came and removed carpet with no problem. Then my phone rang...it was Anna stating that ... read more
Business response:
Dear Valued Consumer. Thank you for taking the time to write a review. We are sorry to hear you were less than satisfied with your flooring service.  Due to the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and thank you for your candid feedback. Customer Service Department (XXX) XXX-XXXX
50 Floors customer service pretends to want to help, they are soooo nice to you and making you feel they are there to help to just come back and tell you exactly what the owners we dealt with at the carpet dealership said which were flat out deceit. They over charged us to begin with when I told my friend what I was charged they said I got totally ripped off. They had just had their upstairs carpet replaced and it was $800 less and more square footage. I almost died. As an over view from what has occurred the quality upg... read more
Business response:
Dear Valued Customer, We apologize that you feel that way and for the lack of immediate follow up regarding the carpets availability. Due to a delay, the carpet is expected to arrive to the local market by Tuesday, June 2nd, 2020, possibly sooner. As previously agreed, the local market will email you to advise of its arrival and to schedule the replacement. The carpet being replaced for the price agreed to, is as a customer satisfaction to yourself. The carpet was not found to be defective. The manufacturer advised that t... read more
Complaint against 50 Floor Probably one of the worst experiences ever with a flooring company, and I am sorry we did not read the reviews beforehand as the complaints are similar to ours but the amount of negative reviews posted it is a wonder that this company is actually still in business!! There are pages and pages of negative reviews and complaints - check out the reviews on Yelp and this website: We had arranged to have the bottom floor done initially, and 50 Floor agreed for an additional fee to ensure the top floor ... read more
what a difference 6 years make. In 2016 we had 50 floor carpet our upstairs $20,000+....incredible job!!! 6 years later we called them in April 2020 to put down laminate in one room on the main level that had been carpeted. Our current flooring, Shaw Cinnamon Oak, was no longer available so the salesman, Eric ********* suggested two others....we checked grain and color and chose one. Eric agreed to have techs come one day and move furniture and pull out old carpet. Then come the next day to install since we had some painting... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.