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American Carpet South
- Contractors
- Passaic, NJ
About this business
Location details
347 Broadway, Passaic, NJ, 07055, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had hardwood installed by American Carpet South through Home Depit. The floor buckled. After nearly twenty phone calls, ACSouth sent a subcontractor to repair. He couldn't. More phone calls got me a second subcontractor, who came and went with no change to the floor. ACSouth scheduled "our best master installer". I stayed home all day and waited....no one ever came. No one ever called. My floor is still buckled two months later.
Business response:
We are sorry that we did not meet your expectations the first time. It is our intention to meet our customers’ expectations the first time. Unfortunately there are occasions that it may take us more than once to close your concerns. Our goal is to always make it right in the end. We are glad we were able to close the flooring issues for you, should you have any other concerns feel free to contact us. You have a full year warranty on the installation. We thank you for your patience.
I planned to renovated my kitchen and living room. I began in April so as not to spend my entire summer renovating because I do a lot myself. However, I went to Home Depot to complete the flooring work on 340sq ft. I figured it would be much quicker if they do it. My order began on April 23, 2016. It is now August 4, 2016 and my flooring is nearly complete but not to my complete liking. First, Home Depot delayed delivering my flooring although it was in the store for 2 weeks. Next, the contractors from ACS (American Carpet S... read more
Terrible experience with this company to whom Home Depot had contracted our kitchen floor tile job to. To add further insult to injury, ACS subcontracted out to another sub-contractor (who may even had sub-contracted out to another) and sent a single man to do a job that clearly required two people. In our opinion the fellow who did show up was incompetent and caused unnecessary damage to our existing kitchen flooring once the decision was made that the job could not be accomplished. In addition, the contractor who arrived a... read more
Frequently asked questions about American Carpet South
How is American Carpet South rated?
American Carpet South has a 4.7 star rating with 3,711 reviews.
When is American Carpet South open?
American Carpet South is closed now. It will open at 9:00 a.m.