American Carpet South

Dianne S 

on BBB

2 years ago

Hello, I spoke with ***************************, Installation Manager of American Carpet South, (ACS), telling him how unhappy I was when I saw the carpet being cut in the street. He said, "well that's how it's done for the size of carpet". He was very, very nasty and repulsive when speaking to me! He also lied and said that installers would clean the area, (section of street where new carpet was cut) which was not done. (he asked me if the street had oil marks on it, what does this mean?!?). Additionally, ******************... read more

Claudia M 

on BBB

2 years ago

Not only did they NO SHOW once, they NO SHOWED TWICE!! I ended up asking for a full refund from Home Depo. I went to a lot of trouble prepping the areas for installation, also missing a day of work therefore missing a days pay.Had I of read reviews on BBB I would of never bought carpet from Home Depo knowing ACS were the installers. 

Empeess E 

on BBB

2 years ago

Poor workmanship. The installer did not use precision tool to cut the carpet. The job was not professional and the manager ******* stood behind the work 

Kori B 

on BBB

2 years ago

Absolutely worst company to deal with. After they botched my carpet install and baseboard they asked me to get a quote to fix the hack job they did by damaging my baseboard they refused to honor the quote or even pay for the demanded board. Will be seeking legal as this company is horrible to deal with and they are are also jot truthful about their call logs when you call to report a problem. Stay away from ********** and this company. 

Matthew G 

on BBB

3 years ago

Avoid at all costs. We ended up canceling the order and requesting a refund from *********** who sub-contracts American Carpet South for carpet installation. Avoid at all costs. We ended up canceling the order and requesting a refund from *********** who sub-contracts American Carpet South for carpet installation. All ********** employees, from start to finish, were very helpful.I wish we had seen the reviews before going down the rabbit hole of miscommunication that is ACS. We ordered a bound stair runner (NOT wall to wall)... read more

Jake F 

on BBB

3 years ago

American Carpet South is a ****************. We purchased carpet through ********** and American Carpet South was assigned as the sub to install it.The extortion: They arrived and claimed we had two pieces of oversized furniture that they had to charge us an extra $200 to move (by only a few feet) or else they wouldn't install the carpet. Quite the scam, considering we had carpet installed by ********** and another sub a few years ago in the exact room and furniture, without the need for American Carpet South's extra A**** t... read more

Jackie J 

on BBB

3 years ago

********** contracted "American Carpet South" to install my tile. The installers were courteous; however their work was sloppy. Per the installer's recommendation; I walked on the tile 48 hours following completion. I inspected their work, and detected the following discrepancies:* sloppy or missing caulking in some areas,* many holes in grout, and missing grout,* Qtr round not flush with floor (1/4 gap) in bathroom, * should have installed metal vice wood Qtr round at one place , and * unleveled tiles.I phoned the install m... read more

Ted M 

on BBB

3 years ago

I would give 0 stars if possible. ********** plus *** = companies passing the buck. When everything is contracted out, there is no accountability. I might as well install the **** carpet myself. The *** people are trained to be nice, which is helpful but it doesn't help solve problems. Telling me they can't remove the furniture (despite my emphatic offer to pay more, and a proposal that included the moving of furniture in the first place) is a line of BS. Its too bad this is the only recourse I have - to complain into the et... read more

Kevin t. 

on BBB

4 years ago

A C S is a sub Contractor for *********** lowes and other big box stores , I purchased flooring through ********** i had ********** come out and measure the job and check things out for levelness and water damage the job was 889 square feet I was told by ********** to buy 10% extra which I did, that included removing the carpet meanwhile we started painting our walls to match the flooring and our new furniture I decided to remove the carpet so I could paint down to the dare floor I left the linoleum down in the laundry room ... read more