4.9
7932 reviews75 reviews have no rating
Patient and helpful support
Love your support reps. Very helpful.
Thank you so much! So excited for this flagging feature to be implemented. Y'all are the best!!!
This is first time I had to contact support for a system issue. The issue was identified and corrected immeditately. A support team member called me today to follow up and make sure everything is functioning properly. I like the extra "touch". Excellent customer srevice.
Husain is always such a big help. He is very friendly and knowledgeable.
the representative was very quick to update the change I wanted for my account. I appreciated that I didn't have to submit a request and wait days and that it was just handled while I briefly held the line.
Very communicative!
Exact, and professional knowledge about the product. Flawless support.
Quick resolution to our problem. Thanks!
I am so impressed with Birdeye! We have used them for many years and their customer support is the best ever. I never have to wait for help and they are professional and they know their business! Thank you Birdeye!
The person that assisted me had great follow up and was very knowledgeable.
Birdeye support is always amazing. The lack of options is my only complaint. Although Birdeye support usually helps me come up with a work around, the effectiveness of the solution is way lower because the website doesn't have the option to get the data needed (development issue)
akhilesh is still awesome
akhilesh is awesome
It was easy to submit my request and the response was very quick, good turn around time!
Zach is great. I never fill these out
Great service!
Allways efficient,responsive and Knowledgeable.
Divya was great and very helpful.
Divya was very helpful and provided a solution to my request immediately. I could not have asked for a better experience. Thank you!
A+ Customer service
Very good customer service ! Helped me solve my problem quickly
Extremely helpful as always!
Not Our Top Reputation Management Option Pros: BirdEye offered all of the reputation management silos we needed in one place - review monitoring and responding, SMS review requesting, reputation and listing management and scoring. Cons: Birdeye was on the pricier end compared to other competitors that offer similar solutions. Overall: Overall, Birdeye is a fine solution in the reputation management space, but not our top choice due to cost and availability of similar options at a lower price. They also require a larger amount of sign-on properties to begin with.