Birdeye
BIRDEYE FOR BUSINESSES
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Wayne M. on Birdeye
2 days ago
05/18/2022, 04:11 AM
Once again another year as come to give my review for the outstanding team at birdseye especially to my amazing friend and up lifting person Donna who always make me smile, spend a few minutes to ask me how my day is going she a very outgoing and a concerning person, I hope she continues to offer the service she give , and also to my good pal Jamie
Lisa W. on Capterra
2 days ago
05/18/2022, 01:48 AM
Messaging software
Pros: Easy to create new contacts, can copy and paste into my files all customer contact
Cons: Shows there are messages for other users - not my concern, would like to have my contacts separate from others
Overall: Small hiccup, customer service solved the issue
Rachel C. on Capterra
2 days ago
05/18/2022, 01:30 AM
It's a Great Service for Reputation Management
Pros: What I love the most about the software is I do not need to navigate to different platforms for answer direct messages and reviews. Plus, the customer service team is so responsive.
Cons: What I don't like the most about the software is the web chat does not have a filtration system that can guide certain people to certain FAQ's. Thankfully the engineering team is working on that but I do not know yet when it will be completed. Secondly, I wish they would add Yelp to their platforms because Yelp is a big player in our reputation management.
Duston C on G2 Crowd
4 days ago
05/16/2022, 14:45 PM
"Review Magic"
What do you like best?
Birdeye has been instrumental in obtaining 100s of high-quality reviews.
What do you dislike?
I don't enjoy paying for this service, but I have tried to do this on my own and didn't have even close to the same quantity or quality of reviews.
What problems are you solving with the product? What benefits have you realized?
Greater practice growth driven by the kind praise of our existing patients.
Lisa M on G2 Crowd
4 days ago
05/16/2022, 12:28 PM
"Great platorm but technical help lacking"
What do you like best?
The platform is very easy to use and understand and is great!. My past 2 reps, however, have not been good.
What do you dislike?
They outsourced the reps and since doing so, my last 2 reps have not been great. We've had to request to change reps twice and are now working with those reps' supervisor.
What problems are you solving with the product? What benefits have you realized?
We are solving the problem of not having enough reviews on our channels and being able to respond to all of our reviews on just one platform instead of having to go to each one individually.
Lisa F on G2 Crowd
7 days ago
05/13/2022, 14:57 PM
"Attentive to my needs, responsive , knowledgeable."
What do you like best?
Their knowledge and willingness to help.
What do you dislike?
The sales team Upselling me on new services and fees.
What problems are you solving with the product? What benefits have you realized?
Need for more reviews on all listings and especially Google My Business
Justin Nichols on TrustRadius
7 days ago
05/13/2022, 01:47 AM
Easy of Use and Lots of Features!
Use Cases and Deployment Scope
- Our agency chose Birdeye to assist with all our Reputation Management needs for our clients. With Birdeye's easy-to-use interface, adding contacts and setting up review campaigns for multiple communities is a walk in the park. I would not choose any other service over Birdeye for Reputation Management services.
Pros
- Partner Support
-Review Campaign Setup
-Community Setup
Cons
- CRM Integration
-Adding Sites in Review Monitoring
Likelihood to Recommend
- Birdeye is well suited for review monitoring for multiple locations at a time. Their dashboard allows a user to easily view multiple reviews on any platform for one or more communities with many filters to help you view exactly what you need to see. Custom templates allow for the user to quickly respond to reviews along with one of my favorite features, "auto-reply", which allows you to set up auto-reply rules for specific scenarios.
Most Important Features
- CRM Integration
-Ticketing
-Surveys
Return on Investment
- Increased ORA Score and GMB Star Rating for some communities.
-Gave onsite team members more time back.
Anne-Marie C on G2 Crowd
8 days ago
05/12/2022, 13:51 PM
"An Excellent Solution for Review and Customer Experience Management"
What do you like best?
I really appreciate how Birdeye aggregates reviews across all of the platforms we solicit on and the inbox feature. Both features allow us to give an immediate response to our customers and better assist them before they go and leave an unfavorable review. I also really like all the charts they provide for reporting. They are all easily digestible and easy to share with folks who aren't on the platform day to day.
What do you dislike?
I really wish there was the capability to reply to all reviews on platform, rather than having to exit and copy paste replies in. I would also like to see the ability for Facebook comments to be pulled into the inbox.
Recommendations to others considering the product:
I can really only say great things about Birdeye. From my sales rep to our current customer success rep we have received unparalleled support/ The product is also sophisticated enough for what we need and they take action on the feedback we give. If you are looking to manage your online reputation in one place, go with Birdeye.
What problems are you solving with the product? What benefits have you realized?
We are addressing the need to have a constant beat on what our online reputation looks like and addressing customers as instantaneously as possible. The benefits are really endless here--with Brideye we are able to fully monitor what our customers are saying and recognize common themes. This information allows us to communicate with department leaders in the most efficient and concise way possible.
Anonymous on TrustRadius
9 days ago
05/11/2022, 14:54 PM
Ease of use!
Use Cases and Deployment Scope
- I work for a 5 group dental practice. All voicemails come through Birdeye and are responded to using the platform. We are able to text patients to fill empty holes in the schedule, confirm/verify information for appointments and communicate with patients which allows in office team members to focus on taking care of the patients while they're in office.
Pros
- Exceptional response time for questions/support
-Organization for teams/offices
Cons
- User notification selection - be able to apply notifications for all offices to certain users - this is specific to our use for Birdeye.
Likelihood to Recommend
- The updates have made Birdeye even more user friendly. It's simple to use and I love the fact that I can have it on my phone as a remote employee.
Most Important Features
- Quick communication w/ customers/patients
-Manage all office voicemails in one spot
-Options to text/email/webchat w/ customers
Return on Investment
- Quick response to assist patients/customers
-Meet people where they're at - texting works best for many customers