Anonymous on TrustRadius
2 months ago
04/24/2021, 04:46 AM
Birdeye has increased our reviews by 600% in one year, in business that has been around for 10 years.
Use Cases and Deployment Scope
- We use it to better assist in gathering patient reviews and surveys. we use it across our whole organization. It is the most efficient software platform we have found in that space to get the job done. We used others and it was not nearly as successful or intuitive. We have had amazing results thus far.
- Easy for the customer to use, which gets the results.
-Great platform for managing on the user side, easy to learn.
-We had a great experience with onboarding and getting it integrated with all of our current software.
- The cost is high.
-Some extra control over who receives the feedback and reviews would be nice. I want to be ultra-selective if I need to be.
-I don't like being in a contract for services.
Likelihood to Recommend
- If you are using another software system to ask patients for reviews, but aren't seeing the results, MAKE THE SWITCH. Their system is the easiest and fastest FOR THE CUSTOMER, which results in more reviews.
Most Important Features
-Easy to teach the team to use, onboarding
Return on Investment
- Huge results on reviews. we have gone from 20 to over 150 in less than a year. the business has been around for 10 plus years but just now got these results.
-ROI has been big, lots of new patients find us BECAUSE OF THE REVIEWS WE GET FROM BIRDEYE!
- We used a few other services that were dental-specific and results were poor.
Other Software Used
- Open Dental Software, EagleSoft