Justin Nichols on TrustRadius 7 days ago
05/13/2022, 01:47 AM
Easy of Use and Lots of Features!
Use Cases and Deployment Scope
- Our agency chose Birdeye to assist with all our Reputation Management needs for our clients. With Birdeye's easy-to-use interface, adding contacts and setting up review campaigns for multiple communities is a walk in the park. I would not choose any other service over Birdeye for Reputation Management services.
Pros
- Partner Support
-Review Campaign Setup
-Community Setup
Cons
- CRM Integration
-Adding Sites in Review Monitoring
Likelihood to Recommend
- Birdeye is well suited for review monitoring for multiple locations at a time. Their dashboard allows a user to easily view multiple reviews on any platform for one or more communities with many filters to help you view exactly what you need to see. Custom templates allow for the user to quickly respond to reviews along with one of my favorite features, "auto-reply", which allows you to set up auto-reply rules for specific scenarios.
Most Important Features
- CRM Integration
-Ticketing
-Surveys
Return on Investment
- Increased ORA Score and GMB Star Rating for some communities.
-Gave onsite team members more time back.