Birdeye
BIRDEYE FOR BUSINESSES
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- 1975 Reviews5.0Google
- 1024 Reviews4.8G2 Crowd
- 722 Reviews5.0BirdEye
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5 results available.
Recommended
Jerry S. on BirdEye
5 days ago
06/13/2021, 07:18 AM
I had this great paying job, and life was good, then almost overnight everything changed when I lost my job, I missed some payments, as a result my credit came up with negative items; Inquiries, late payments, collections, card debts etc. After spending a lot of money and time on credit repair companies to no avail. I saw a review METRONET CREDIT SOLUTION; I hired their services after days of thorough thinking. After 13days I was told to pull my credit report and when I did I was amazed, my score had been raised from 588 to 781 and all the negatives cleared. I highly recommend them! metronetcreditsolution@gmail.com / +12055183032
LUCAS T. on BirdEye
21 days ago
05/28/2021, 16:57 PM
Collaborating with this best hacker I came across on numerous blogs was very confidential and reliable, after he helped me clear all negatives and raised my FICO score to 780 with a satisfied process, I then recommended him to a friend who just called two days ago telling me 760PLUS CREDIT SCORE has also cleared his poor credit report and raised his FICO score from 470 to 816 he can now apply for a car loan all thanks to this great company, hit them on 760creditscore at gmail dot com / 304 774 5902 for all credit fix /upgrade.
Jenny B. on Capterra
a month ago
05/19/2021, 12:05 PM
Birdeye offers a friendly online chat system
Pros: The ease of use is so great! Allows our team to chat to our website visitors and request reviews from our customers.
Cons: The receptionist option is what I like least about the software. Sounds robotic and mispronounces words.
Overall: Overall experience has been really good. It's easy for our team to assist potential customers inside and outside of the office.
Heather R. on Capterra
a month ago
05/13/2021, 05:28 AM
Great Company
Pros: The ease of use and functionality. Our remote scheduling team loves it!
Cons: Some of our remote scheduler experience delayed notifications.
Overall: We began the use of Birdeye during Covid. It was a wonderful alternative to having dental schedulers in office. We have built an entire remote scheduling department using the software.
Sarah E. on Capterra
2 months ago
05/01/2021, 14:30 PM
Works great!
Pros: It's convenient that we are able to text patients that prefer over calls.
Cons: The translation feature could be better, but its never going to be perfect when a pt calls in and leaves a message in Spanish because the translation is not perfect but still could be better.
Amy S. on Capterra
2 months ago
04/30/2021, 06:15 AM
Automated Reviews Made Easy!
Pros: I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
Cons: There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.
Overall: Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.
Anonymous on TrustRadius
2 months ago
04/24/2021, 04:46 AM
Birdeye has increased our reviews by 600% in one year, in business that has been around for 10 years.
Use Cases and Deployment Scope
- We use it to better assist in gathering patient reviews and surveys. we use it across our whole organization. It is the most efficient software platform we have found in that space to get the job done. We used others and it was not nearly as successful or intuitive. We have had amazing results thus far.
Pros
- Easy for the customer to use, which gets the results.
-Great platform for managing on the user side, easy to learn.
-We had a great experience with onboarding and getting it integrated with all of our current software.
Cons
- The cost is high.
-Some extra control over who receives the feedback and reviews would be nice. I want to be ultra-selective if I need to be.
-I don't like being in a contract for services.
Likelihood to Recommend
- If you are using another software system to ask patients for reviews, but aren't seeing the results, MAKE THE SWITCH. Their system is the easiest and fastest FOR THE CUSTOMER, which results in more reviews.
Most Important Features
- RESULTS
-Easy to teach the team to use, onboarding
Return on Investment
- Huge results on reviews. we have gone from 20 to over 150 in less than a year. the business has been around for 10 plus years but just now got these results.
-ROI has been big, lots of new patients find us BECAUSE OF THE REVIEWS WE GET FROM BIRDEYE!
Alternatives Considered
- We used a few other services that were dental-specific and results were poor.
Other Software Used
- Open Dental Software, EagleSoft