BirdEye
BIRDEYE FOR BUSINESSES
This profile is powered by BirdEye. Over 50,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye
- 1768 Reviews5.0Google
- 853 Reviews4.8G2 Crowd
- 714 Reviews5.0BirdEye
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Recommended
Amy T. on Capterra
10 days ago
07/27/2020, 01:22 AM
Excellent choice for reputation management with a few other bells & whistles too
Pros: Our most favorite part of partnering with and reselling Birdeye is their customer support team. Truly, they're reachable and highly focused on solving any errors or glitches that may arise with anything automated and connected to a myriad of other sites.
Cons: Although not extremely important, the sizing of a client's cover photo (which then displays both on their reviews url along with anytime a review is shared to a FB page) seems to be more work that it should - particularly to make it look great on both mobile and desktop.
Overall: I've had a great experience and again do appreciate the fact that they're swift to help with any problems. Many new features have rolled out lately - all of which we're learning more about so we can use these for clients too.
Business Response:
Hi Amy, thanks for sharing your feedback! We love that our support team has been taking great care of you. Customer happiness is a core value of ours, so this makes us happy to hear!
Nick F. on Capterra
13 days ago
07/24/2020, 15:12 PM
Best choice for review management platforms
Pros: We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
Cons: Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
Overall: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Business Response:
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
Jennifer L. on Capterra
14 days ago
07/23/2020, 14:44 PM
Easy Review Capturing!
Pros: The BirdEye tool makes it so easy for the reviewer to quickly and easily write 5-star reviews!
Cons: No con. But I would love a social media post scheduling tool through The BirdEye Platform
Overall: Exceptional service. The product functionality is ever expanding.
Business Response:
Awesome, thank you for sharing your feedback! We love hearing how seamless the platform is to ask for reviews. :)
Dawn D. on Capterra
14 days ago
07/23/2020, 06:20 AM
Game Changer
Pros: Birdeye has allowed our business owners to exponentially build their online presence and brand reputation through new Google reviews! The automated text message and email makes it super easy and efficient for the business owner and the customer. And our business owners love the feed that can be embedded on their website to showcase the quality reviews submitted.
Cons: It's been a great experience using the product yet we would prefer to have the option to choose whether to have the average rating show ...this seems to be an issue at the start of service where maybe the rating isn't the best it can be until new reviews are generated.
Overall: We have been partners since 2015 and we encourage clients to use the Birdeye technology. Thank you for the quality work that you provide!
Business Response:
Love it! So glad to hear your clients are loving the testimonial widget! That's a great tool to use to showcase all of their awesome reviews they worked hard for.
Munira Y. on Capterra
14 days ago
07/23/2020, 05:43 AM
Easy to use !
Pros: it's very easy to use and implement. customer service is awesome.
Cons: I would have liked to see certain features like surveys, webchat included in the core package. I would also like to see free trials for each additional product.
Overall: very satisfied with the overall product.
Business Response:
Great to hear! So happy to know that you're enjoying the platform and support is taking good care of you. Thank you for the feedback!
Jake M. on Capterra
15 days ago
07/22/2020, 15:03 PM
Great Reputation Management
Pros: The user-friendly software is incredible. The back end system is very easy to navigate and you'll notice the change immediately.
Cons: Connecting to the GMBs and social media accounts.
Overall: Great product and even better customer service.
Katie C. on Capterra
15 days ago
07/22/2020, 11:56 AM
Easy to use review generation software
Pros: We chose Birdeye because of its ability to integrate with our clients dental softwares.
Cons: Minor complaint - time frames for viewing reports don't have a simple "last month" option.
Overall: Birdeye service staff has always been very helpful when needed.
Brant S. on Capterra
15 days ago
07/22/2020, 11:40 AM
Excellent Review Management Product With Extras
Pros: Easy to setup and use. They have a large set of free resources to help you get the most out of their product. You can monitor just about every review site you can think of. It notifies you of reviews so you can easily reply to them. It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers. The reporting and analytics is easy to use and understand.
Cons: as new features come out they usually cost extra and are not bundled in.
Sergio M. on Capterra
15 days ago
07/22/2020, 11:30 AM
Great Reputation Marketing Tool
Pros: Directly with Birdeye as a partner working together!
Cons: All the Great Funtionality, Friendly tool,
Overall: Great Enviroment, Great Customer Service, Great Development Team!