BirdEye

4.9

★★

3473 reviews

|Reputation Management|Palo Alto, CA 94306

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BIRDEYE FOR BUSINESSES

This profile is powered by BirdEye. Over 50,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye

4.9

★★

3,473 reviews

5★3,327

4★131

3★14

2★0

1★1

1709 Reviews5.0Google
712 Reviews5.0BirdEye
705 Reviews4.8G2 Crowd
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Reviews(1764)

Google Reviews(1709)

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Recommended

Nina Sears D. on BirdEye

★★

3 days ago

I just wanted to take a moment to brag on Matthew Martinez. He does an amazing job and has great customer service skills. Matthew is always willing to help and answer all of the questions our team has. He will jump on the phone and screen share without hesitation. We really enjoy working with him and the rest of the Birdeye team. Your customer service is the best!

Business Response:

Thank you so much for your kind words, Nina Sears. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye

Maeva C. on Capterra

★★

a month ago

Easy listing management Pros: It makes it fast and easy to update my listing information. Their account management team is extremely responsive and helpful. Cons: I wish BirdEye didn't rely on another third party, and had the ability to work with Yelp so I don't have to update Yelp manually Overall: As someone who manages hundreds of listings, BirdEye helps me make sure all my listings are up to date. My team likes the ability to easily reply to reviews, and see all of our reviews in one place.

Jonathan M. on BirdEye

★★

2 months ago

Thank you to Amanda M. for the amazing service you provided today! With all that's going on in the world today regarding Covid 19, Amanda put my mind at ease. I appreciate the professionalism and knowledge you've provided me regarding my account!

Business Response:

Thank you so much for your kind words, Jonathan. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye

alina s. on BirdEye

★★

2 months ago

Business Response:

Thank you so much for your kind words, Alina. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye

Carrie G. on Capterra

★★

2 months ago

So far, so good! Pros: My favorite thing is that I am notified immediately if someone leaves review for our company, on any platform. Cons: So far I do not have a least favorite feature. There is an annoying thing about the widget that we put on our website, it always looks like we have a new message, when we don't. Overall: Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.

Verified Reviewer on Capterra

★★

2 months ago

Effective at collecting reviews, but not always ethical Pros: Birdeye has a great, effective user experience for collecting reviews. It makes it really simple on the user. Cons: The Birdeye product has had review gating in the past which is explicitly banned on many review-generation sites such as Yelp. This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites. Overall: Effective for capturing reviews from customers, but not always ethical as mentioned above.

Ashley B. on G2 Crowd

★★

2 months ago

"BirdEye makes managing reviews a breeze for Regional Managers" What do you like best? I love the advanced filtering options that BirdEye offers. The ability to identify specific reviews based on the source, time-frame and type of review is crucial to gain a true birds eye view on how your business is performing. I also appreciate the ticketing feature which allows me to assign reviews to various team members and ask for additional feedback if needed. Review collected by and hosted on G2.com. What do you dislike? The inability to connect channels like Expedia Review collected by and hosted on G2.com. Recommendations to others considering the product: If you're considering BirdEye, I suggest reviewing the number of resources and solutions available on their website. The tool is impressive, but so is the amount of information available on their website which provides the latest insights on marketing analytics, suggested reports, videos, infographics, and whitepapers. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? Communication is key and BirdEye allows businesses to communicate with guests that have taken the time to review your business, in a timely manor. Having reviews compiled into a central hub like BirdEye provides massive time saving benefits. Review collected by and hosted on G2.com.

Scott C. on G2 Crowd

★★

3 months ago

"Great Review Service" What do you like best? I'm using this platform to help grow my internet presence, and it has been super effective in getting quality reviews from my customers. I send a text message through the app and my customer gets a link to give me a review on Facebook and Google. I love that! It makes connecting my customers with potential buyers really easy, and my customer doesn't feel as if they are being put out to get a review in place for my business. No searching on the internet and no trying to figure out how to use google. They just hit the link and the work is done. I'm looking forward to seeing how this program benefits my business in the long run. I'm sure it's going to work out well. I love it. Review collected by and hosted on G2.com. What do you dislike? I'm not sure I have been using it long enough to give anything I dislike. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? I'm trying to grow my online presence, and BirdEye is helping me build my online presence by allowing me to share a specific link with my customers every time I have an interaction with them. They provide an application that gives me the flexibility to send an invite at a push of a button, so I don't have to login to the website every time I want to make a review submission for my customers and friends. I'm excited to see the other benefits, but we have already found many ways for our website to be noticed, just in the short time I have been using BirdEye. Review collected by and hosted on G2.com.

Kathy C. on Capterra

★★

3 months ago

Great app - increased our reviews! Pros: The feature I like best is the end user interface - really easy for our clients to complete reviews! Cons: There are nice reports but I'd like to see you add to this section. Overall: Well worth the $$!