Birdeye
BIRDEYE FOR BUSINESSES
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Daniel C on BBB
3 days ago
01/24/2023, 02:32 AM
Birdeye is keenly aware of how online marketing and customer retention works and their service is top-notch!
Business Response:
Thanks for your great review!
Lisa M on BBB
7 days ago
01/20/2023, 00:06 AM
Our practice has been using this platform since 2017. I love the site and find it EXTREMELY easy to use. They have made some improvements to the site which I have found very useful. We don't use all of the modules, but the review requesting, responding and inbox are invaluable! We've had many reps over the years and most of them have been super intuitive, helpful and friendly. I would recommend!
Business Response:
Thank you for taking the time to leave us a review, Lisa! We are happy to hear about your great experience with Birdeye!
Megan D on BBB
7 days ago
01/19/2023, 18:45 PM
I've been in the ORM space for several years and have experience with a few different software solutions with different companies in the residential multifamily industry. Birdeye is by far the best overall reputation management system I've used. The software itself is very user-friendly on the back end and it fully integrates with our CRM, which allows us to set up a lot of automated review solicitation campaigns that help keep the flow of reviews coming in. Because of the Direct Feedback option, we're able to see the bigger picture and take care of issues before they get away from us or before they show up on a public site. The tagging functionality and Insights also allow us in the back office to have a pulse on the goings on in the field instead of having to rely on the field teams to take the time out of their day to update us. We're able to be much more proactive rather than reactive as well as apply put numbers and more trackable "hard data" to the "soft data" of customer satisfaction and sentiment.
We've had a few different account managers since beginning with Birdeye, and while some have been better than others, overall I've been very satisfied with the customer service from their teams. They've always been willing to work with us and try their best to customize the product to make sure it's working as best as it can for our needs. Especially since we have a small team, that extra touch is very appreciated. I will say that some of the reporting could be a bit better, especially for the Inbox feature, but I've already brought that up to the account manager currently assigned to us and he's working with their Dev team to see what's possible.
I couldn't be happier with our choice to go with Birdeye. They've rolled out some nice updates recently and I'm excited to see more updates they've teased are coming in the near future as well.
Business Response:
Thank you so much for your incredible review, Megan! We appreciate having you as a customer! :)
Jacob N. on Capterra
14 days ago
01/13/2023, 01:10 AM
Good experience. Good customer support.
Pros: HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.
Cons: The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.
Overall: Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.
King K. on Birdeye
14 days ago
01/12/2023, 11:45 AM
Best company around they help you with any issue much better than any other company around this is the next texting platform for business texting thank you guys so much
Marah C. on Capterra
17 days ago
01/10/2023, 04:43 AM
Great for gaining a head start on the competition by better understanding customer requirements
Pros: Birdeye's ability to consolidate feedback about our brand from different channels into one easy-to-navigate interface is a huge plus for us; Being able to see all comments in one place, in a way that is easy to understand and categorize, allows us to better understand our customers' needs and adjust our marketing tactics accordingly. It was great to be able to automate alerts for the many people who need to be aware of reviews and enhance the speed with which they can be responded to.
Cons: Birdeye has a great support team, which is helpful because they show us how to use the features and carry out instructions appropriately.
Overall: Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as well as our competitors. It made the process of reviewing multiple comments more efficient, allowing us to adjust our marketing strategies to fit actual customer interests, which increased customer confidence in our products and helped us gain customer loyalty. neo.
Lizzyb4 on iTunes
17 days ago
01/10/2023, 01:19 AM
Very helpful to keep customer engagement consistent and easy to use!
Erin Smith on TrustRadius
23 days ago
01/04/2023, 02:29 AM
New to Birdeye
Use Cases and Deployment Scope
- We use Birdeye to monitor and respond to our clients reviews on all platforms and give them the opportunity to be more involved in the review process which was not a possibility before. This platform makes it easier to respond to all of the reviews with the automated response feature.
Pros
- Set up automated responses to reviews
-Daily emails summarizing reviews/ activity
-Hosts all of reviews on one site
Cons
- The onboarding process was very difficult, specifically trying to map the clients
-Having them separated by "Reviews Lite" and Full Suite makes it a little more difficult to manage
Likelihood to Recommend
- Birdeye has been a great addition to us. Because we manage a large number of clients, it can be very time-consuming to go through and respond to each individual review. Birdeye gives us the option to have automated responses set up for different reviews which save a lot of time. We had a few hurdles in the beginning with the set up process and mapping the pages, but the support team was very responsive and easy to work with.
Return on Investment
- It was time consuming to set up
-Aside from the set up process, it is helpful and makes monitoring reviews easier
Alternatives Considered
- Not at liberty to discuss.
Support Rating
- We had a lot of back and forth throughout the set up and mapping process but the team was very responsive and helpful.
Usability
- It's very nice to be able to manage everything for our clients in one space and gives them the opportunity to be more involved with their reviews. Birdeye's is a pretty straight forward platform that has been easy to learn, and the team at Birdeye has been helpful in getting us familiar with it.