Birdeye
BIRDEYE FOR BUSINESSES
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Recommended
Jenny B. on Capterra
3 months ago
05/19/2021, 12:05 PM
Birdeye offers a friendly online chat system
Pros: The ease of use is so great! Allows our team to chat to our website visitors and request reviews from our customers.
Cons: The receptionist option is what I like least about the software. Sounds robotic and mispronounces words.
Overall: Overall experience has been really good. It's easy for our team to assist potential customers inside and outside of the office.
Heather R. on Capterra
3 months ago
05/13/2021, 05:28 AM
Great Company
Pros: The ease of use and functionality. Our remote scheduling team loves it!
Cons: Some of our remote scheduler experience delayed notifications.
Overall: We began the use of Birdeye during Covid. It was a wonderful alternative to having dental schedulers in office. We have built an entire remote scheduling department using the software.
Sarah E. on Capterra
3 months ago
05/01/2021, 14:30 PM
Works great!
Pros: It's convenient that we are able to text patients that prefer over calls.
Cons: The translation feature could be better, but its never going to be perfect when a pt calls in and leaves a message in Spanish because the translation is not perfect but still could be better.
Amy S. on Capterra
3 months ago
04/30/2021, 06:15 AM
Automated Reviews Made Easy!
Pros: I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
Cons: There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.
Overall: Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.
Anonymous on TrustRadius
3 months ago
04/24/2021, 04:46 AM
Birdeye has increased our reviews by 600% in one year, in business that has been around for 10 years.
Use Cases and Deployment Scope
- We use it to better assist in gathering patient reviews and surveys. we use it across our whole organization. It is the most efficient software platform we have found in that space to get the job done. We used others and it was not nearly as successful or intuitive. We have had amazing results thus far.
Pros
- Easy for the customer to use, which gets the results.
-Great platform for managing on the user side, easy to learn.
-We had a great experience with onboarding and getting it integrated with all of our current software.
Cons
- The cost is high.
-Some extra control over who receives the feedback and reviews would be nice. I want to be ultra-selective if I need to be.
-I don't like being in a contract for services.
Likelihood to Recommend
- If you are using another software system to ask patients for reviews, but aren't seeing the results, MAKE THE SWITCH. Their system is the easiest and fastest FOR THE CUSTOMER, which results in more reviews.
Most Important Features
- RESULTS
-Easy to teach the team to use, onboarding
Return on Investment
- Huge results on reviews. we have gone from 20 to over 150 in less than a year. the business has been around for 10 plus years but just now got these results.
-ROI has been big, lots of new patients find us BECAUSE OF THE REVIEWS WE GET FROM BIRDEYE!
Alternatives Considered
- We used a few other services that were dental-specific and results were poor.
Other Software Used
- Open Dental Software, EagleSoft
Anonymous on TrustRadius
3 months ago
04/23/2021, 07:24 AM
A Good Investment
Use Cases and Deployment Scope
- Birdeye is currently being used by our marketing & operations team. BirdEye reviews are a great way to understand our customers reactions through their feedback and reviews. We can now monitor & respond to reviews across all the platforms such as Google & Facebook via Birdeye now. We are leveraging this platform to also automate campaigns to get customers' feedback through their reviews.
Pros
- Customer Feedback Monitoring
-Easy to Use
-Great Customer Support Services
Cons
- Not really anything till now
Likelihood to Recommend
- Birdeye is of a great use for businesses spread across multiple locations and operating at different level. It might not be suitable for small businesses.
Most Important Features
- Online review monitoring
-Building trust value by replying to their feedback
-Working on the negative feedback from our customers
-Google seller ratings
Return on Investment
- Increased Brand Value
-Helps in Building Customer trust
-Help us to work on shortcomings
-Increased Google ads trust through seller ratings
Other Software Used
- Google My Business, Facebook Pages Manager, Asana
Users and Roles
- MarketingOperationsCustomer management
Jessie Poskochil on TrustRadius
4 months ago
04/19/2021, 14:08 PM
Cost effective, quick, and easy to use!
Use Cases and Deployment Scope
- Birdeye is used by the leasing department of our company. It is a feature on our website that allows any prospective tenants to chat with an AI or us instantly. It helps direct leads more appropriately than other AIs in the past, and it can answer basic questions quickly, allowing leasing professionals (like myself) to continue working on other tasks.
Pros
- Quick response time
-Small but noticeable feature/tool on website (not too annoying for people who don't want to use it, but clear for those who do)
-Great on the back end; the professional end--easy to see the questions people have and who has responded to what already
-Clear notifications to our team when a prospect has a question that Birdeye cannot answer.
Cons
- Usually, Birdeye gives you sixty seconds to respond to a question from a prospect if Birdeye cannot answer it before it goes to text. For me, that is not quite enough time to type out a quick response. I'd rather just stay chatting on the website before going to text. I need about 90-120 seconds at least.
Likelihood to Recommend
- It is well suited for companies that get a lot of traffic on their websites at night or on the weekend when full-time staff are not available. This helps give prospective tenants answers when they need them. It is helpful for smaller companies, like us, because we spend a lot of time one on one with our tenants and prospects. We have multiple responsibilities, so to use our time most efficiently, it is more helpful to have an AI source respond to easier questions than having one of us monitor it all day or field phone calls. Fewer and fewer people like talking on the phone these days and they much more comfortable chatting on the web or via text. It might be less appropriate for a place that does not have staff during the day to respond to harder questions. If you only had one or two employees and Birdeye, it might get overwhelming to do all your duties plus respond to Birdeye questions.
Most Important Features
- Timely responses
-Easily seen on website but not too in your face
-Easy to use and manage on professional side
Return on Investment
- Positive for sure. We hardly have any vacant units right now!!
-It is much more cost effective than another AI system we used. The other system was almost five times the price of Birdeye and could not compete with the functionality of Birdeye. It tried to do too much, which is why it cost so much, but it could not do the basic things we needed. People are familiar with the concept of what Birdeye provides so they know it is AI and what to expect. It meets our needs sufficiently.
Alternatives Considered
- Birdeye was more cost effective.
Other Software Used
- AppFolio Property Manager