4.9
8049 reviews75 reviews have no rating
Arijit was professional and efficient. He did a great job. We had a simple implementation and he handled it well. We are still waiting on a response from other team members on a synch issue. (which, in my opinion, makes our onboarding yet incomplete.)
I was worried about the integration with Instinct working but Gautam was able to get it done. We have a small sample size but it is working very well so far.
Michael has been great at helping keep us on track. Would love to have more automations if possible for things like competitors, ie looking at our categories + 25 miles and auto pulling them in!
Smooth and easy to work with, would be useful to have a better understanding of timelines so we can manage expectations and plan accordingly internally.
Great service to keep you focused on what you do best by letting Birdeye assist with your online presence! Easy to use and plenty of features to build your customer approval.
Fantastic service!
Itishri Kakksr was very helpful. She explained everything very well and was easy to understand. Best onboarding rep!
My onboarding experience with Itishri was excellent. She was very thorough and detailed
Our team has been wonderful to work with. We have some tech people and some not-so-techy people at our company. Ankona and Seth have been great at explaining things so all can understand. It's always a pleasure to meet with them because they are friendly and cheerful.
The team did a great job in explaining the many features as well as how to use them. The team also did a great job in the planning of implementation and follow up to questions.
Great onboarding experience! Michael and Kristin have been wonderful to work with. Their attention to detail and patience is much appreciated.
I often felt that I did not understand what was needed from me, which caused multiple delays in our onboarding process. There were multiple instances where we had a call scheduled, and we found we couldn't move forward with the call because something was outstanding that I wasn't aware of. Through our onboarding my direct team did not receive formal training on Birdeye, so it is now something we'll have to schedule with our new account manager. Overall, the onboarding process was not smooth, and I'm left feeling that we do not fully understand where to go. I am thankful for the responsiveness to my emails, however I don't feel that we received the level of organization I expected.
Our Rep who sold us Birdeye left right before implementation, so there was confusion at the beginning with our contract, which had to be changed. That part almost made us change our minds about Birdeye, but since then, all has been good so far. Gautam has been super helpful and knowledgeable and really made the implementation very easy, he was great!
"The weekly calls have been great. Always reviewing materials, information prior to moving on to the next step. Thank you for Double checking our work prior to activating campaigns."
Wonderful team to work and learn with, thank you!
Nate Sabharwal was simply excellent in his delivery and communication. Great experience.
Clear and helpful communication. Great at problem solving any issues that came up. Responses have been very quick and issues don’t go unresolved.
Shiva has been so great during the onboarding process. Extremely responsive and helpful. The process has been pretty seamless thus far. Dean was our sales rep and he was fanastic too!
Nate was absolutely great. He worked with me while continually being patient, thorough and maintaining a very positive attitude. What more could you want from a rep?
Nate was great!
Very hands on, answered all of our questions and gave us great direction.
Gautam has helped me make a seamless implementation process and really learn the ins and out of Birdeye and its features.
Sean (Shankhayan Chowdhury) has been an absolute rock star! He communicates very efficiently, effectively, and in a timely manner. He also knows the Birdeye platform like the back of his hand and has made implementation a breeze. Thank you, Sean! We're also very impressed by the Birdeye platform overall -- very robust and effective tool!
Excellent customer service, professional and efficient
Abhyuday was amazing. I feel like I got enough information and help to boost my business and I even recommended to my fellow business owners to join bird eye since I truly believe this is the best solution for small businesses in the market at this very moment. He is very patient and kind so I didn't feel like i am a computer illiterate and i got to learn how to use the portal. Thank you so much!