4.9
8048 reviews75 reviews have no rating
Great experience with Birdeye so far! Their team has been extremely thorough, helpful, and responsive to us. Set-up has been a breeze -- they make it really easy. And the product itself is user friendly -- we expect it to be an effective tool for our business!
Thanks to your team.
They are a very professional company and we have never had a problem with their services. I am so glad we discovered them it has made keeping up with our reviews effortless for us.
I can't give BirdEye enough stars! The process in signing up was super easy from start to finish. The system is super user friendly and the reviews have already increased!
System and support have worked well for our office.
Great partner!
Kyle was great at explaining everything and being patient with be. I had to put him on hold a couple of times and he was very nice the entire time.
Great service - really convenient! Don did a Great job setting us up and explaining the system. It's really easy to use, customizable and really takes the hassle out of answering reviews! No more going to different sites and dealing with different passwords. They put everything together in one easy access location. Birdeye makes it so easy to collect, view and answer reviews!
So far so good! Everyone’s that work seems very nice and patient. I really hope it will help my business grow, we shall see. Thank you
My team just signed up for birdeye after doing a trial and are very excited to start using this company to enhance our business!
This is a great help to assist my business going forward, i think its imperative to have customers feedback and this is the company to go with.
Thorough and easy on boarding process.
Great service!!
My sales associate Bianca was excellent & made this experience seamless! Thank you!
Great Product! Great Service! Use Cases and Deployment Scope - I am a single dentist practice, and as owner and sole decision maker, I hired BirdEye to help generate online Google reviews. Now into my second year with BirdEye, I am convinced of its effectiveness and power to generate new patients for my practice. I feel that it is worth the investment and plan on continuing our partnership for years to come. Pros - It’s easy to use format streamlines the patient review process. -It posts the reviews very quickly. -BirdEye sends texts to my patients immediately after their appointments. Cons - I am not aware of any improvements needed at this time. Likelihood to Recommend - It is well suited for quick response reviews that make it easy for patients to fill out immediately after their appointments. BirdEye has texting chat for making appointments but I have not utilized this function as of yet. This will be very appropriate for the younger generation that prefers to text than call. Users and Roles - I, the owner and dentist, am one. Becky, my office manager, is the other user. She helps manage my marketing and customer service. Return on Investment - I think it has generated more patients. -New patients tell me they were impressed with the online reviews. -Very positive ROI. Alternatives Considered - I used Emerita for a year and they generated a lot of Healthgrades reviews but only a few Google reviews. I dropped them after they could not explain why.
Our firm is extremely happy with the services provided by BirdEye. The dashboard is intuitive and easy to use! Our online presence increased tremendously once we began using BirdEye!
Great experience, representative was professional, knowledgeable and patient
Birdeye software is going to take my company to the next level.
Great Follow up and attention to detail
Finally, an easy, no-hassle way to deal with reviews Use Cases and Deployment Scope - We are an HVAC company and here in Florida, there is a great deal of competition which means reviews are extremely important. Because it's difficult to get field service technicians to ask for reviews consistently, the Birdeye approach is very important. The busier these guys are, the less likely they are to remember to ask for a review, so having Birdeye handle it makes it much easier on the techs while getting us what we need. In addition, having to remember passwords and dealing with how many different websites equals difficulty monitoring reviews. If a review is less than 5 stars, I want to be able to address it right away. Birdeye brings all of it together in one convenient location and even alerts me to new reviews. We've only just recently signed up with Birdeye but we already see a difference. Pros - Asking for reviews: It's done automatically each day and they will ask the customer twice more, waiting 2 days between requests. The repeat increases the likely-hood that the customer will do the review but they don't hound the customer. -Navigating the software: this software is really easy to learn and they've provided a knowledge base as well as customer contact if you need more help. It's clean, clear and easy to navigate. It brings all your reviews into one easy to locate. -Customization: Besides integrating with our field management software to request reviews, a link can be placed on the company website and can be completely customized with company colors so it fits the look of the website. -Being able to go to one website to see and answer all of our reviews really take the hassle out of handling reviews! Cons - Perhaps because we are new with Birdeye, I don't have any issues with their software. Everything works as it should. Likelihood to Recommend - I don't know where they would be less appropriate; easy to use the software, one location for all of our reviews, including social media, and they ask for the reviews, what could be better! Users and Roles - All of the field service and installation technicians, sales and office staff. Return on Investment - In this industry, positive reviews bring in new customers, it's just that simple. BirdEye goes out and requests the reviews and gathers them for us. This gets us more reviews and saves us time which saves us money. Alternatives Considered - We did look at another, I can't remember the name off-hand but it just couldn't compare to what BirdEye is offering. Other Software Used - ServiceTitan, QuickBooks Pro