Our reviews

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4.9

7935 reviews
5
7446
4
370
3
44
2
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75 reviews have no rating

4.9
910 reviews
4.7
38 reviews

Girlish is an incredible teacher and tutor. He walked me through the software from several different angles, and taught me how to use the tool. I am so grateful for him, his patience and his expertise.

Doug S.
Thu, Jan 19, 2023 04:00 PMvia Birdeye

Kaushlandra Rajak thanks a lot

Alejandra R.
Thu, Jan 19, 2023 04:00 PMvia Birdeye

They were effective and helpful in answering my questions.

Lilian N.
Thu, Jan 19, 2023 04:00 PMvia Birdeye

I've been in the *** space for several years and have experience with a few different software solutions with different companies in the residential multifamily industry. Birdeye is by far the best overall reputation management system I've used. The software itself is very user-friendly on the back end and it fully integrates with our CRM, which allows us to set up a lot of automated review solicitation campaigns that help keep the flow of reviews coming in. Because of the Direct Feedback option, we're able to see the bigger picture and take care of issues before they get away from us or before they show up on a public site. The tagging functionality and Insights also allow us in the back office to have a pulse on the goings on in the field instead of having to rely on the field teams to take the time out of their day to update us. We're able to be much more proactive rather than reactive as well as apply put numbers and more trackable "hard data" to the "soft data" of customer satisfaction and sentiment. We've had a few different account managers since beginning with Birdeye, and while some have been better than others, overall I've been very satisfied with the customer service from their teams. They've always been willing to work with us and try their best to customize the product to make sure it's working as best as it can for our needs. Especially since we have a small team, that extra touch is very appreciated. I will say that some of the reporting could be a bit better, especially for the Inbox feature, but I've already brought that up to the account manager currently assigned to us and he's working with their Dev team to see what's possible. I couldn't be happier with our choice to go with Birdeye. They've rolled out some nice updates recently and I'm excited to see more updates they've teased are coming in the near future as well.

Anonymous
Thu, Jan 19, 2023 12:27 PMvia BBB

Birdeye is a wonderful business to work with. The platform is user-friendly and incredibly helpful for small businesses and enterprise locations.

Audra B
Thu, Jan 19, 2023 07:36 AMvia BBB

Birdeye has been a great company. They have done everything they said they would and more. Could not be happier.

reza memar
Wed, Jan 18, 2023 04:25 PMvia Google

Rep gave extra effort to find me comprehensive resources for my question!

Felix T.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

We love birdeye! My company has been with birdeye since they started. It's a game changer for small businesses..

David K.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Himnashu was great!!!!

MaryAnn ..
Wed, Jan 18, 2023 04:00 PMvia Birdeye

The issue was resolved quickly and communicated efficiently. Thank you

Ed M.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Husain is just a really friendly and helpful guy. Very knowledgeable and helped tremendously in navigating our very locked down network to get the BEConnector up and running. Thank you sir!!

Mike T.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Very quick to respond to ticket I just entered within the past hour. Much appreciated!

Sharla H.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

My VPN wasn’t liking something but it resolved quickly

Joe U.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Thanks for the quick service!

Suzie H.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Fast and Efficient

Janice L.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Fast and Efficient

Janice L.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Fast and Efficient

Janice L.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Thank you for resolving quickly!

Adam ..
Wed, Jan 18, 2023 04:00 PMvia Birdeye

The agent was quick and helpful.

Go O.
Wed, Jan 18, 2023 04:00 PMvia Birdeye

Thank you Ketan for your response.

Prashant K.
Tue, Jan 17, 2023 04:00 PMvia Birdeye

Very friendly and helpful

Benjamin L.
Tue, Jan 17, 2023 04:00 PMvia Birdeye

Fast and Efficient

Janice L.
Tue, Jan 17, 2023 04:00 PMvia Birdeye

Great job Thank you

Suzanne W.
Tue, Jan 17, 2023 04:00 PMvia Birdeye

He was very professional and took care of things quick!

Carla
Tue, Jan 17, 2023 04:00 PMvia Birdeye

Thanks for jumping on a call and helping me today!

Kyle P.
Tue, Jan 17, 2023 04:00 PMvia Birdeye