4.9
7935 reviews75 reviews have no rating
Girlish is an incredible teacher and tutor. He walked me through the software from several different angles, and taught me how to use the tool. I am so grateful for him, his patience and his expertise.
Kaushlandra Rajak thanks a lot
They were effective and helpful in answering my questions.
I've been in the *** space for several years and have experience with a few different software solutions with different companies in the residential multifamily industry. Birdeye is by far the best overall reputation management system I've used. The software itself is very user-friendly on the back end and it fully integrates with our CRM, which allows us to set up a lot of automated review solicitation campaigns that help keep the flow of reviews coming in. Because of the Direct Feedback option, we're able to see the bigger picture and take care of issues before they get away from us or before they show up on a public site. The tagging functionality and Insights also allow us in the back office to have a pulse on the goings on in the field instead of having to rely on the field teams to take the time out of their day to update us. We're able to be much more proactive rather than reactive as well as apply put numbers and more trackable "hard data" to the "soft data" of customer satisfaction and sentiment. We've had a few different account managers since beginning with Birdeye, and while some have been better than others, overall I've been very satisfied with the customer service from their teams. They've always been willing to work with us and try their best to customize the product to make sure it's working as best as it can for our needs. Especially since we have a small team, that extra touch is very appreciated. I will say that some of the reporting could be a bit better, especially for the Inbox feature, but I've already brought that up to the account manager currently assigned to us and he's working with their Dev team to see what's possible. I couldn't be happier with our choice to go with Birdeye. They've rolled out some nice updates recently and I'm excited to see more updates they've teased are coming in the near future as well.
Birdeye is a wonderful business to work with. The platform is user-friendly and incredibly helpful for small businesses and enterprise locations.
Birdeye has been a great company. They have done everything they said they would and more. Could not be happier.
Rep gave extra effort to find me comprehensive resources for my question!
We love birdeye! My company has been with birdeye since they started. It's a game changer for small businesses..
Himnashu was great!!!!
The issue was resolved quickly and communicated efficiently. Thank you
Husain is just a really friendly and helpful guy. Very knowledgeable and helped tremendously in navigating our very locked down network to get the BEConnector up and running. Thank you sir!!
Very quick to respond to ticket I just entered within the past hour. Much appreciated!
My VPN wasn’t liking something but it resolved quickly
Thanks for the quick service!
Fast and Efficient
Fast and Efficient
Fast and Efficient
Thank you for resolving quickly!
The agent was quick and helpful.
Thank you Ketan for your response.
Very friendly and helpful
Fast and Efficient
Great job Thank you
He was very professional and took care of things quick!
Thanks for jumping on a call and helping me today!