Robin sends a personalised
follow-up to every survey response
Robin understands sentiment, intent, and topic, uses survey and customer context,
and sends a response directly or routes for approval.
The latest survey response is only part
of the context
Robin combines survey feedback, available customer history, sentiment,
intent, and your brand guidance before writing the response.
Responses that know what came before.
- Robin reads everything before drafting a word.
She analyzes sentiment, intent, topic, and other supported signals before writing the response.
- Robin uses past feedback to make each follow-up more relevant.
She uses previous survey responses and customer history, where available, so the follow-up is more personalised than a generic response.
- Your brand guidance shapes every response.
Robin applies brand voice, tone, and response instructions to keep customer communication consistent across locations.
- Responses that need review go to your team first
She sends routine responses directly, or routes selected replies to your team for review based on sensitivity.
Robin turns survey feedback into the right follow-up.
Follow up with dissatisfied customers.
Reads negative feedback, adds customer context, writes the response, and routes it for approval when required.
Respond to routine feedback automatically.
Writes and sends the follow-up when the response meets your direct-send rules.
Use previous customer context.
Considers available survey and contact history before writing the response.
Keep selected responses behind approval.
Routes the generated reply to an authorised reviewer before it goes out.
Robin does more than Survey Response.
Follow up on every survey response with full context.
See how Survey Response Agent understands feedback, uses customer context,
and sends personalised follow-up at scale.
