Robin turns negative survey responses into
tickets with owners and deadlines
Robin reads the survey response, classifies the issue, creates the ticket, routes it to the right owner, and applies priority, SLA, and escalation.
Robin uses the survey score and
response to understand the main issue
Robin reads the survey score and written feedback, classifies the issue, then routes the ticket with the right priority and SLA
Qualifying customer feedback gets an owner
and a deadline - every time.
- Robin turns qualifying feedback into owned work.
Robin checks each response against your score, sentiment, topic, severity, or response criteria before creating a ticket.
- Robin gives qualifying feedback an owner — not just a reply.
Survey Response Agent handles customer follow-up. Survey Ticketing Agent turns qualifying issues into owned work with priority and SLA.
- Robin sends each survey issue to the team that owns it.
Robin applies your issue mappings to route tickets to the right assignees, teams, and watchers.
- Give serious feedback a deadline — and an escalation path.
The workflow applies the configured priority and SLA. When the deadline is missed, the configured escalation action runs.
Robin turns qualifying survey feedback
into accountable work.
Set what qualifies, who owns each issue, and when to escalate. Robin applies those rules whenever feedback qualifies.
Creates tickets for qualifying detractor feedback.
Reads the score and response, classifies the issue, and creates owned work.
Routes billing feedback to Finance.
Classifies the billing issue and routes the ticket to the Finance owner you define.
Routes survey issues by topic.
Different topics follow their configured ownership paths — for example, wait time to Operations and billing to Finance.
Prioritises critical feedback.
High-severity feedback receives the configured priority, owner, and SLA.
Escalates when the SLA is missed.
Triggers the configured notification, reassignment, or status update when the deadline is breached.
Robin does more than Survey Ticketing.
Ticketing is one job — Robin orchestrates agents across your entire CX program.
See Robin turn a review
issue into owned action.
Watch Survey Ticketing Agent classify the issue, route it to the
configured owner, and apply SLA and escalation.
