“The ticketing system is amazing, and it has helped us increase our customer experience in just less than a year.”
Brandon HeglandVP of Marketing, The Michaels Organisation
Birdeye Launches AI Coworkers for Multi-Location BrandsFind out more
Robin turns customer
feedback into owned
action at every location.
Robin makes sure critical customer issues reach the right team, with clear ownership and deadlines at every location.
Understands issues from customer feedback
Routes tickets to the right owners
Applies priority, SLAs, and escalation
Ticketing agents turn customer feedback
into accountable work.
100%
of qualifying 1-3 star reviews ticketed and assigned
7,200+
Issues triaged and routed across 6,300+ locations. Without a single manual sort
45+ hrs
Saved every month from manual triage so teams focus on fixing the issue, not finding it
“Birdeye allows us to be strategic, saves us time and improves our hospitality efforts, allowing us to keep all of our attention on the guest experience, not on the technology.”
Amy DickeyDirector of Marketing, Saxton Group
Critical customer feedback doesn't get lost. It gets an owner.
Survey Ticketing Agent
Turns critical survey feedback into owned action.
The agent classifies the issue, creates a ticket, and routes it to the right owner with priority and SLA.
Understands issues from survey feedback
Routes tickets to the right owners
Applies priority, SLAs, and escalation rules
Review Ticketing Agent
Turns serious review issues into prioritised tickets your team owns.
The agent reads qualifying review feedback, classifies the issue, and routes a prioritised ticket to the right owner.
Creates tickets from your review criteria
Classifies topics, issue types, and severity
Applies ownership, priority, SLA, and escalation rules
Survey or review, every critical feedback follows the same path to ownership
Ticketing agents classify each issue from the feedback.
They read the feedback content, not just the rating or NPS score, to identify the issue type, topic, and sentiment before routing.
Ticketing agents route each issue to the right owner.
Map issue types to assignees, watchers, or teams once. The agents apply those ownership rules when qualifying feedback arrives.
Ticketing agents prioritise urgent issues and escalate missed deadlines.
They apply configured priority and SLA rules, then trigger the configured escalation when a deadline is missed.
Robin does more than Ticketing.
Ticketing is one job - Robin orchestrates agents across your entire CX program.
Learn why
Birdeye is ranked
#1 on G2 in Enterpirse.
Get the Free Report
See Robin turn feedback into owned action.
See how Ticketing agents classify issues, create and route tickets, apply SLAs, and
escalate based on your configured rules.
hometicketing