Weekly Product Release Notes | July 31, 2026

Insights 

New Capability

• Access your Birdeye Reputation Score and trend data via public API with daily-to-annual grouping, enabling custom reporting and integration with your own analytics tools.
• Receive AI-powered, step-by-step recommendations to increase your review volume and response rate, directly improving your overall Reputation Score.

Feature Enhancement

• Get smarter AI recommendations that identify exactly why your review rating, volume, or response rate is underperforming—and what your top-performing locations do differently.
• AI-generated insights now appear automatically when you add a widget to your dashboard or schedule a report, so key takeaways are always front and center.
• Click any cell in the Insights heatmap to instantly drill down into the reviews behind the data, filtered by location and category.
• Insights topic clusters are now consistent across all views and recommendations, so the themes in your bubble chart always align with your AI-suggested priorities.
• Dedicated support track for enterprise healthcare clients, resolving custom dashboard bugs and enhancements.

Reporting 

New Capability

• Compare review performance across locations, states, or regions side by side to identify geographic strengths and areas needing improvement.

Feature Enhancement

• Duplicate any existing report in one click to quickly create variations without rebuilding configurations from scratch.
• Resize and save column widths in reports to your preference so your custom layout is always there the next time you log in.
• Set any dashboard as your personal default so it loads the moment you log in—no extra navigation needed.
• PDF reports now include a clickable link back to the live Birdeye report, so any recipient can instantly access the most up-to-date data.
• Add competitor analysis reports directly to your dashboard and schedule them to be emailed automatically, so you always stay one step ahead of the competition.

Social 

New Capability

• Turn any YouTube video or video attachment into a ready-to-publish blog post with AI-generated, multilingual summaries—saving hours of manual content creation.
• Programmatically upload images and videos to your Birdeye Social Media Gallery via API, enabling seamless integration with your existing media workflows.

Feature Enhancement

• Each location can now apply its own brand kit when generating AI Post Ideas and Holiday Posts, ensuring every location's social content stays on-brand.
• Include Google Business Profile tags and call-to-action links in your bulk social scheduling CSV, so all GBP post details can be managed in a single upload.

Bug Fixes

• Fixes a bug that prevented bulk-deleting Instagram posts from the Social Calendar, restoring full control over your scheduled post management.

Surveys 

Feature Enhancement

• Flip the NPS scale direction (0→10 or 10→0) per question to match your audience's expectations, without affecting how scores are calculated or reported.
• Easily identify and exclude test or preview survey submissions from real customer data using a new Source column, so your survey results are always accurate.
• Survey exports now include location hierarchy data so you can seamlessly analyze and segment responses by region, area, or individual location.
• Use a location hierarchy picker when building surveys with location-based questions, and embed survey widgets in your Appointments flow for a seamless patient experience.

Platform 

New Capability

• A secure, branded Birdeye login portal and API layer that lets AI-powered tools and third-party integrations connect directly to your Birdeye data.

Feature Enhancement

• API users can now retrieve a user's assigned role in a single call, making it easier to build automated user management workflows.
• Set default notification preferences by role and automatically apply them when adding or updating users in bulk—saving significant time on large-scale account setup.

Others

• Demo and inactive sub-accounts are automatically removed after 60 days, keeping your reseller account structure clean and easy to manage.

Listings 

New Capability

• Manage and keep your Waze business listing accurate directly from Birdeye, so customers navigating to your location always find the right information.

Feature Enhancement

• Filter Listings Ranking Reports by specific search terms to see exactly how your locations rank for the keywords that matter most to your business.
• Listing updates now automatically retry when a third-party directory API is temporarily unavailable, keeping your business information accurate and in sync across all platforms.
• Hotel properties can now manage all required hotel-specific listing attributes directly in Birdeye, ensuring complete and accurate data across all directories.

Search AI 

New Capability

• Get instant alerts whenever your business is cited—or drops—in AI-powered search results, so you can act fast to protect and grow your online visibility.
• Search AI now supports flexible, usage-based access for resellers, making it easier to scale AI-powered search visibility across multiple business locations.
• A dedicated Search AI dashboard gives you a clear view of your AI-powered search performance—Birdeye score, citation trends, and custom metrics—all in one place.

Ticketing 

New Capability

• Automatically convert inbound customer service-related emails into support tickets in Birdeye so no customer message is ever missed or left untracked. 

Feature Enhancement

• Filter support tickets by custom fields to quickly find, prioritize, and manage the cases that matter most to your team. 

Marketing Automation 

New Capability

• Save and reuse custom email content blocks across campaigns, so your team spends less time rebuilding designs and maintains a consistent brand look in every email.

Feature Enhancement

• The AI template agent now accurately interprets your intent—preserving images when only a theme refresh is needed and fully redesigning when new content is requested. 

Reviews 

Feature Enhancement

• Filter ticketing reports by who composed or posted a review reply, giving managers full visibility into team response activity and accountability.