Weekly Product Release Notes | July 24, 2026

Reports

New Capability

• Users can now personalize their experience by pinning their most frequently used dashboard as their default view, allowing for immediate and convenient access upon logging in.
• Users can now click a hyperlink within downloaded PDF reports to navigate directly back to that specific report within the Birdeye platform.

Feature Enhancement

• Users can now seamlessly duplicate existing reports directly within their dashboards, carrying over all previous customizations to save time and streamline report creation.
• Custom sorting preferences applied to reports are now fully preserved when exporting or scheduling downloads (Excel, PDF, PPT, PNG).
• Users can now filter survey responses and reports by Completed or Partial status to easily segment and analyze survey data.
• Users can now customize their scheduled report deliveries by selecting specific dates (from the 1st to the 28th) or choosing the last day of the month.

Listings

New Capability

• Birdeye now integrates with Waze as a new Listings vendor, allowing you to seamlessly sync your business data and mirror listing statuses directly from Google.

Feature Enhancement

• Extends the existing Listing Scan pipelines to integrate, process, and validate new data sources, aiming to improve listing coverage and accuracy.
• Displays Healthline, Sharecare, and Medical News Today as syndicated healthcare destinations within the Listings UI whenever Healthgrades is a contracted publisher, providing users with full visibility into their healthcare distribution network.
• We have unified the business profile settings across the Birdeye Platform and Listings modules, ensuring that Provider-specific details (such as NPI and credentials) are automatically and consistently displayed across your account without requiring manual updates.
• Introduced a robust rate limiter and intelligent retry orchestration system to ensure highly reliable business profile updates across external directories (such as Google, Facebook, and Yelp) and prevent data mismatches.

Bug Fix

• Resolves an issue where Bing listings get stuck in a "Publish in progress" state by ensuring Service Areas are only sent to Bing for supported business categories.

Insights

Feature Enhancement

• Users can now drill down into specific regions within their account hierarchy to view a detailed table of locations, with the flexibility to dynamically switch to view data at other levels, such as by city.
• Introducing actionable recommendations to help users improve their response rate metric within the Reputation Score.
• A new Insights recommendation automatically prompts account owners to improve their review response rate when it falls below a healthy threshold by providing actionable next steps.

Surveys

New Capability

• Introduced a new filter in Survey NPS reports that allows users to accurately calculate and categorize their Net Promoter Score based solely on the NPS question, rather than averaging it with other rating questions.

Feature Enhancement

• Users can now easily select and organize locations using a structured hierarchy when creating location-based questions in surveys and adding appointment widgets.

Social AI

Feature Enhancement

• Deployment of an upgraded and optimized image recommendation method within the Social Publishing Agent.