Weekly Product Release Notes | October 16, 2026

Social

Feature Enhancement

Agent — Preview Calendar on Test Run

• What changed: Added a preview calendar button when test-running a social publishing agent, so you can preview how scheduled posts would land on a calendar before publishing.
• Why it matters: Makes it easier to validate that a publishing agent's schedule looks right before it goes live, without guessing from a list view.
• How to check it out: When test-running a social publishing agent, look for the new preview calendar button.

Applicable to Direct clients only

Other

Stop Scheduled Posts When Social Is Disabled

• What changed: Scheduled social posts are now automatically removed when Social is disabled for an account, instead of remaining queued and still publishing.
• Why it matters: Prevents posts from going out after Social has been turned off for an account — closing a gap that previously required manual cleanup.
• How to check it out: This happens automatically whenever Social is disabled for an account; no action needed. NOTE: removed scheduled posts are not restored if Social is re-enabled later.

Applicable to both Direct and Partners

Listings

Feature Enhancement

Facebook Publishing Restricted for Service Area Businesses

• What changed: Facebook listing publishing is now blocked for Service Area Businesses (where "Hide Address" is enabled), matching how Apple already handles these profiles — with the same status and messaging shown instead.
• Why it matters: Prevents hidden address information from being exposed or mishandled on Facebook, and gives consistent behavior across publishers instead of Facebook behaving differently than Apple.
• How to check it out: In Settings > Business > Manage your business profile page, on a Service Area Business profile with "Hide Address" enabled, Facebook publishing now shows the same restricted status used for Apple. A Service Area Business profile with "Hide Address" enabled, Facebook publishing now shows the same restricted status used for Apple.

Applicable to Direct clients only

Coming Soon

A preview of what's next — these features are still in progress and will ship in an upcoming release.

Platform

Upgraded Brand Identity for Reseller Accounts

A richer Brand Identity experience — including target audience, vision statement, and a media library — is on its way for Reseller accounts, bringing branding settings into one consolidated place.

Applicable to Partners only

Whitelabel Agency Custom Favicon Upload

Agencies and resellers will be able to upload a custom favicon to reflect their branding in the browser tab across businesses under their account.

Applicable to Partners only

Account Health Report for Direct Multi-Location Accounts

Multi-location customers will be able to view a consolidated account health report with insights into usage, setup, and adoption across all their locations in one place.

Applicable to Direct clients only

Bulk Upload Support for Brand Identity

Customers using Brand Identity V3 will be able to bulk upload logos, background colors, and header fonts across multiple locations, eliminating the need to update each location individually.

Applicable to both Direct and Partners

Platform Localization — Multi-Language Support

Birdeye will support working in multiple languages — starting with French, Spanish, and German — letting users set their own preferred language across the platform, with reviews, social comments, and survey feedback shown in original or translated form.

Applicable to Direct clients only

Internal User Access Management — Phase 2

Admins will be able to grant user access on request and revoke it when it's no longer needed, building on the existing internal user access management experience.

Applicable to both Direct and Partners

Localization: Bulk Upload Flow Upgrade (Insights/Competitors)

The Insights and Competitors bulk upload flow will include a preview step, so users can review their data before confirming the upload.

Applicable to both Direct and Partners

Birdeye AI Coworkers and Agents are on their way!

With Marketing and Customer Experience AI Coworkers, we’re bringing a new generation of AI capabilities to multi-location brands. These AI Coworkers and their suite of agents go beyond assisting with tasks. They bring together business context, make informed decisions, and take action to drive meaningful business outcomes. A powerful new opportunity for you and your customers is just around the corner. Stay tuned

Applicable to Partners only

AI Search

Search AI Competitor Intelligence

Customers can now view automatically detected competitors, including emerging competitors, in Search AI reports. They can also choose to view all detected competitors or only those they've configured. It will be visible only to customers who have the Insights product.

Applicable to both Direct and Partners

Multi-Brand Recommendations

Customers managing multiple brands will be able to access AI-powered recommendations tailored to each brand, with brand-level insights reflected in reports.

Applicable to both Direct and Partners

Brand Recommendations

Businesses will be able to access AI-powered recommendations at the brand level, in addition to the existing location-level recommendations.

Applicable to both Direct and Partners

Surveys

Survey Web SDK Branding Support

Customers will be able to customize embedded surveys to match their brand, including colors, corner rounding, and transparency. They can also save multiple embed configurations for different website pages.

Applicable to both Direct and Partners

Survey Tagging Agent

Customers will be able to automatically tag survey responses by theme and create or manage tags manually, making it easier to organize and analyze feedback.

Applicable to both Direct and Partners

Survey Mobile SDK

Businesses will be able to trigger surveys directly inside their own mobile apps at the right moment in the customer journey, using a new Mobile SDK.

Applicable to Direct clients only

Listings

Centralized Related Profiles Configuration for Business Profiles

Customers will be able to manage relationships between related business profiles, such as a doctor and their hospital, in one place to help keep their business information consistent across Google, Bing, Apple, and other listings.

Applicable to both Direct and Partners

Google Business Profile Mapping & Creation from Listings

Customers will be able to map an existing Google Business Profile or create a new one directly from Listings, without needing to use Google Business Profile Manager separately.

Applicable to both Direct and Partners

Apple Brand Mapping & Unified Status View

Customers will be able to see and fix unmapped Apple brand listings directly from the Apple Listings Publish Status screen, including mapping in bulk.

Applicable to both Direct and Partners

Google Address Normalization for Location Updates

Location updates submitted via file import or API will be automatically validated and corrected against Google's address data, reducing rejected listing updates.

Applicable to both Direct and Partners

Reports

Weekly/Monthly Brand Health Report

Customers will be able to receive a recurring Brand Health Report on a weekly or monthly schedule for an ongoing pulse on brand performance.

Applicable to both Direct and Partners

Content Hub

Wix Integration

Customers on Wix will be able to publish Content Hub content directly to their website.

Applicable to Direct clients only

Billing & Usage

Metering for Chatbot, Surveys, Marketing Automation, and Referrals

Usage-based metering will extend to Chatbot, Surveys, Referrals, and Marketing Automation, giving clearer visibility into usage and overage across more products.

Applicable to Direct clients only

Insights

Prompt-Based Insights Categorization

Review and feedback insights will be categorized using meaning and context, helping customers identify relevant topics beyond exact keyword matches.

Applicable to both Direct and Partners

Ticketing

Ticketing Custom Fields in Dashboard and Reports

Customers will be able to manage custom ticket fields from the dashboard, including bulk updates, and analyze ticket data by time, location, or assignee in reports.

Applicable to both Direct and Partners

Social

Publishing Agent Simplification

Social posting schedules will be easier to predict, with weekly and monthly posting frequency settings carried through consistently from scheduling to content generation.

Applicable to Direct clients only