Weekly Product Release Notes | October 23, 2026

AI Search

New Capabilities

Weekly and Monthly Brand Health Reports

• What changed: You can now schedule brand health reports to be delivered weekly or monthly.
• Why it matters: Track your brand’s reputation over time with regular reports, without having to generate them manually.
• How to access it: Go to the reporting area and set up a weekly or monthly report schedule.

Feature Enhancements

Design Improvements and Links to Recommendations

• What changed: Updated report designs now include links to recommendations in comparison reports.
• Why it matters: You can easily navigate from report insights to relevant recommendations and identify the next steps to take.
• How to check it out: Open a comparison report and click a recommendation.

Reviews

New Capabilities

Agent Backlog Responder

• What changed: Review response agents can now generate responses to past reviews that haven't received a reply. Agents configured to suggest replies can also post responses to older reviews.
• Why it matters: Catch up on unanswered reviews more efficiently and show customers that you value their feedback.
• How to access it: Set up or edit your review response agent and look for the option to respond to older reviews.

Platform

Feature Enhancements

Automatic User Access for New Locations

• What changed: User access to locations now follows your existing hierarchy, including branches and divisions. When new locations are added, the appropriate users are automatically granted access based on the hierarchy.
• Why it matters: Save time managing user access across multiple locations and reduce the need for manual updates.
• How to access it: Go to User Management and review a user’s location access after adding a new location.

Listings 

Feature Enhancements

Facebook Publishing Restricted for Service Area Businesses

• What’s new: Facebook publishing is now restricted for Service Area Businesses with Hide Address enabled. These locations display the same restricted status and messaging used for Apple listings. This also applies to existing locations when they are switched to Service Area Businesses.
• Why it matters: This helps protect hidden business addresses and ensures consistent listing behavior across Facebook and Apple.
• How to access it: Go to Settings > Business > Manage your business profile and check the Facebook publishing status for a location with Hide Address enabled.

Applicable to Direct clients only

Coming Soon

A preview of what's next — these features are still in progress and will ship in an upcoming release.

AI Search

Search AI Competitor Intelligence

Customers can now view automatically detected competitors, including emerging competitors, in Search AI reports. They can also choose to view all detected competitors or only those they've configured. It will be visible only to customers who have the Insights product.

Applicable to both Direct and Partners

Multi-Brand Recommendations

Customers managing multiple brands will be able to access AI-powered recommendations tailored to each brand, with brand-level insights reflected in reports.

Applicable to both Direct and Partners

Brand Recommendations

Businesses will be able to access AI-powered recommendations at the brand level, in addition to the existing location-level recommendations.

Applicable to both Direct and Partners

Ranking Intelligence: Ranking Reports and Sentiment Analysis

AI Search will show how your business ranks against competitors in AI-generated answers across ChatGPT, Gemini, Perplexity, Grok, and Claude — broken down by prompt, theme, brand, and location — along with whether each AI response talks about you positively, neutrally, or negatively.

Applicable to both Direct and Partners

Reseller Billing Updates for AI Search

Resellers on prompt-based AI Search pricing will be billed based on the prompts their businesses actually use, rather than the prompts allocated to them — with contracted minimums still applying as a floor.

Applicable to Partners only

More Granular, Actionable Recommendations

AI Search recommendations will become location-specific and show the reasoning behind each one, the exact steps to take, and the expected lift in visibility score, citation share, and other metrics.

Applicable to both Direct and Partners

Platform

Whitelabel Agency Custom Favicon Upload

Agencies and resellers will be able to upload a custom favicon to reflect their branding in the browser tab across businesses under their account.

Applicable to Partners only

Platform Localization — Multi-Language Support

Birdeye will support working in multiple languages — starting with French, Spanish, and German — letting users set their own preferred language across the platform, with reviews, social comments, and survey feedback shown in original or translated form.

Applicable to Direct clients only

Birdeye AI Coworkers and Agents are on their way!

With Marketing and Customer Experience AI Coworkers, we’re bringing a new generation of AI capabilities to multi-location brands. These AI Coworkers and their suite of agents go beyond assisting with tasks. They bring together business context, make informed decisions, and take action to drive meaningful business outcomes. A powerful new opportunity for you and your customers is just around the corner. Stay tuned

Applicable to Partners only

Listings

Centralized Related Profiles Configuration for Business Profiles

Customers will be able to manage relationships between related business profiles, such as a doctor and their hospital, in one place to help keep their business information consistent across Google, Bing, Apple, and other listings.

Applicable to both Direct and Partners

Apple Brand Mapping & Unified Status View

Customers will be able to see and fix unmapped Apple brand listings directly from the Apple Listings Publish Status screen, including mapping in bulk.

Applicable to both Direct and Partners

Google Address Normalization for Location Updates

Location updates submitted via file import or API will be automatically validated and corrected against Google's address data, reducing rejected listing updates.

Applicable to both Direct and Partners

Surveys

Survey Tagging Agent

Customers will be able to automatically tag survey responses by theme and create or manage tags manually, making it easier to organize and analyze feedback.

Applicable to both Direct and Partners

Reports

Weekly/Monthly Brand Health Report

Customers will be able to receive a recurring Brand Health Report on a weekly or monthly schedule for an ongoing pulse on brand performance.

Applicable to both Direct and Partners

Content Hub

Wix Integration

Customers on Wix will be able to publish Content Hub content directly to their website.

Applicable to Direct clients only

Billing & Usage

Metering for Chatbot, Surveys, Marketing Automation, and Referrals

Usage-based metering will extend to Chatbot, Surveys, Referrals, and Marketing Automation, giving clearer visibility into usage and overage across more products.

Applicable to Direct clients only

Ticketing

Ticketing Custom Fields

Ticketing custom fields will be fully usable day-to-day — with contact journey visibility, bulk updates, field ordering, and new reports broken out by time, location, and assignee.

Applicable to both Direct and Partners