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Haynes Furniture
- Retail
- Virginia Beach, VA
About this business
Family owned and operated for four generations, Haynes Furniture has evolved through entrepreneurial innovation and a commitment to the people of Virginia. In 1930, Ellis Strelitz purchased a small furniture store in Norfolk from L.D. Haynes. Joined by his son and his younger brother, Mr. Strelitz expanded into the Richmond market in the Sydnor & Hundley building on Grace Street and set out to build Virginia’s biggest furniture store and to revolutionize the furniture industry.
Location details
5324 Virginia Beach Blvd, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is really living up to its name! I bought furniture from the over 8 months ago. After leaving work early for numerous deliveries I still do not have everything I ordered. It was just a bed, dresser, and mirror. Things were either damaged, missing parts, or just flat out not on the truck. Now they are telling me the mirror is out of stock. They said they would get back to me.....that was 3 weeks ago. Were going on 9 months now, and still no answer. Customer service is terrible, and you need to wait forever before y... read more
The worst experience in my life. They tried to gave me a used coffee table as if it was new, THREE TIMES. Delivery of the items was supposed to be a one time thing, it took them 4 delivery times (meaning I had to take 4 days off from work since the window of delivery they offer is unrealistic). Sales man lied to us on several occasions. Financing was promised to be for 48 months, when invoice appeared in my mailbox payment doubled what they told me. The free carpet they gave us was coming apart since day of delivery, had to ... read more
The following is a letter that I wrote to ***** ******* Director of Haynes Furniture. It describes several issues we've had since we made the purchase on 11/10/2017, and received it on 11/15/2017, less than a month after the furniture was received. We have had a lot of problems that would indicate that the furniture we purchased **** not last a year without major issues. 1. The oversized sofa has a full seat cushion that is beginning to bow in the middle. ******* only weight 118 pounds! Aside from bowing, the cushion is pi... read more
Store is nice, prices just ok. But if you ever have to deal with them for any warranty issues, just go somewhere else and buy all over. We are on our 2nd week trying to resolve a mfg. warrenty and still to no resolve, all they what to do is fix, fix, fix. Oh by the why, we even purchased a guardian warranty, not covered , not broke. Unless you are purchasing something simple, ie.... A lamp, buyer beware.
Haynes-extremely POOR customer service. Deceptive, evasive, almost criminal! Furniture did not come when stated- What did come was quick to fail-power recliner failed in 1 day. Went to store in NN with issue told resolution was to call 800# customer service. No answer- called again got agent and was told to go to store- I was at the desk in the store told to go to customer service 800#. Called again- Got agent and was told 4 in-stock. Could send repair man in approximately 2 weeks! I told them unacceptable I wanted defective... read more
Wrong mattress delivered, wrong bed headboard, kitchen table was broke. Still waiting on the headboard and kitchen table to be replaced and this was ordered a month ago and still not heard anything back yet.
We spent ****** on a "top grain" leather sofa. After 2 years of gentle use, the leather surface started to flake off (they sold us bonded leather labeled as "top grain" confirmed by 3 leather repair specialist.) Called to complain to ***** ********* who, after received pictures of the damage said that if we paid an additional ***** the manufacturer would send replacement seat covers and she said The Dump/Haynes would cover the cost of installation of those pieces. 6 months later the leather arrived (from ******* When I calle... read more
THIS IS THE WORST BUSINESS I HAVE EVER DEALT WITH IN MY ENTIRE LIFE! BUYER BEWARE, TAKE YOUR MONEY AND BUSINESS ELSEWHERE, SO THAT YOU GET THE QUALITY OF PRODUCTS AND RESPECT THAT YOU DESERVE!
We were delivered a defective/damaged mattress 2x and the mattress sags (is not what we ordered). We cancelled this Sales Order via phone 3-4x and 2 emails. Delivery guys are rushing to get in/out even though I had the mattresses up and ready (plus underneath mattress was vaccuumed, cleaned and ready to have new placed on -- NOT manhandled and NOT placed on our metal frame correctly; the delivery guy pulled the 2 low profiles up and squeezed them together in the middle, when one was hanging over the frame. My husband and I h... read more
Frequently asked questions about Haynes Furniture
How is Haynes Furniture rated?
Haynes Furniture has a 4.2 star rating with 4,241 reviews.
When is Haynes Furniture open?
Haynes Furniture is closed now. It will open tomorrow at 9:00 a.m.