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Haynes Furniture
- Retail
- Virginia Beach, VA
About this business
Location details
5324 Virginia Beach Blvd, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is really living up to its name! I bought furniture from the over 8 months ago. After leaving work early for numerous deliveries I still do not have everything I ordered. It was just a bed, dresser, and mirror. Things were either damaged, missing parts, or just flat out not on the truck. Now they are telling me the mirror is out of stock. They said they would get back to me.....that was 3 weeks ago. Were going on 9 months now, and still no answer. Customer service is terrible, and you need to wait forever before y... read more
Business response:
We apologize for the problems that we have had on this order! The Sales Manager and Store Manager have both been working on the order, and the Sales Manager has kept in contact with the customer. The Sales Manager talked with the customer twice this past week, and will be calling again today. The mirror is actually ready for delivery. Thank you!
The worst experience in my life. They tried to gave me a used coffee table as if it was new, THREE TIMES. Delivery of the items was supposed to be a one time thing, it took them 4 delivery times (meaning I had to take 4 days off from work since the window of delivery they offer is unrealistic). Sales man lied to us on several occasions. Financing was promised to be for 48 months, when invoice appeared in my mailbox payment doubled what they told me. The free carpet they gave us was coming apart since day of delivery, had to ... read more
Business response:
We are sad to hear our customer is not happy with his purchase experience. The coffee table was not used furniture, it was a floor sample, and was sold to the customer as such. We did bring out to the customer three times, and the customer did refuse it, which is fine. The customer's finance account has not been charged for that product. We advertised a free rug with the promotional finance offer of interest free for 48 months for qualifying purchases and approved credit for the finance offer. If the customer did not want t... read more
The following is a letter that I wrote to ***** ******* Director of Haynes Furniture. It describes several issues we've had since we made the purchase on 11/10/2017, and received it on 11/15/2017, less than a month after the furniture was received. We have had a lot of problems that would indicate that the furniture we purchased **** not last a year without major issues. 1. The oversized sofa has a full seat cushion that is beginning to bow in the middle. ******* only weight 118 pounds! Aside from bowing, the cushion is pi... read more
Store is nice, prices just ok. But if you ever have to deal with them for any warranty issues, just go somewhere else and buy all over. We are on our 2nd week trying to resolve a mfg. warrenty and still to no resolve, all they what to do is fix, fix, fix. Oh by the why, we even purchased a guardian warranty, not covered , not broke. Unless you are purchasing something simple, ie.... A lamp, buyer beware.
Haynes-extremely POOR customer service. Deceptive, evasive, almost criminal! Furniture did not come when stated- What did come was quick to fail-power recliner failed in 1 day. Went to store in NN with issue told resolution was to call 800# customer service. No answer- called again got agent and was told to go to store- I was at the desk in the store told to go to customer service 800#. Called again- Got agent and was told 4 in-stock. Could send repair man in approximately 2 weeks! I told them unacceptable I wanted defective... read more
Business response:
*** ******* Thank you for allowing ***** to assist you! I am sure you will be happy with your delivery! We really do value your business and look forward to working with you again.
Wrong mattress delivered, wrong bed headboard, kitchen table was broke. Still waiting on the headboard and kitchen table to be replaced and this was ordered a month ago and still not heard anything back yet.
Business response:
We are very sorry that the mattress was not the size the customer actually wanted. The order was keyed for queen, and this was printed out on the sales order. The full size set of bedding has been delivered. We do have an open service ticket, and have left two messages for this customer. We will call again Saturday 1/21/17. Thank you and we look forward to speaking with you so we can get your order completed!
We spent ****** on a "top grain" leather sofa. After 2 years of gentle use, the leather surface started to flake off (they sold us bonded leather labeled as "top grain" confirmed by 3 leather repair specialist.) Called to complain to ***** ********* who, after received pictures of the damage said that if we paid an additional ***** the manufacturer would send replacement seat covers and she said The Dump/Haynes would cover the cost of installation of those pieces. 6 months later the leather arrived (from ******* When I calle... read more
Business response:
We are very sorry to hear that *** ****** is not satisfied. His order from **** **** was well out of warranty when he called in to report that he was unhappy with the wear of the leather,after washing the leather with a soap. He was also not convinced that his product was top grain leather, but rather a bonded leather. (He stated he was going to sue our company.) The seating he purchased is made by *** ******** and is top grain leather. (For more information about this vendor you can visit their website at ******************... read more
THIS IS THE WORST BUSINESS I HAVE EVER DEALT WITH IN MY ENTIRE LIFE! BUYER BEWARE, TAKE YOUR MONEY AND BUSINESS ELSEWHERE, SO THAT YOU GET THE QUALITY OF PRODUCTS AND RESPECT THAT YOU DESERVE!
Business response:
We are sorry this guest is upset. We do not make any of the product that we sell, however we do service what we sell depending on what the issue is and the type of product it is. For this customer file, we delivered a pub dinning table in June. No problems were reported. Three weeks later the customer called in to report that the large lid to the base of the table was missing. This would not be a vendor defect, and would be considered something very visible. Our rep tried to order this part from the vendor, however the vend... read more
We were delivered a defective/damaged mattress 2x and the mattress sags (is not what we ordered). We cancelled this Sales Order via phone 3-4x and 2 emails. Delivery guys are rushing to get in/out even though I had the mattresses up and ready (plus underneath mattress was vaccuumed, cleaned and ready to have new placed on -- NOT manhandled and NOT placed on our metal frame correctly; the delivery guy pulled the 2 low profiles up and squeezed them together in the middle, when one was hanging over the frame. My husband and I h... read more
Business response:
We are very sorry there were issues on the delivery, and we have done as you have requested. The return is scheduled for tomorrow. After the merchandise has been picked up and returned to the warehouse, the business office will process the credit card refund. This information has already been reported to the BBB on the complaint that was filed. thank you.
Frequently asked questions about Haynes Furniture
How is Haynes Furniture rated?
Haynes Furniture has a 4.2 star rating with 4,291 reviews.
When is Haynes Furniture open?
Haynes Furniture is closed now. It will open tomorrow at 9:00 a.m.