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Haynes Furniture
- Retail
- Virginia Beach, VA
About this business
Location details
5324 Virginia Beach Blvd, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give zero stars if it were an option. I will NEVER again purchase furniture from any Haynes Furniture Store. Now that I read the reviews on the BBB website, I realize that I should have checked their customer service record before purchasing and saved myself over a year of aggravation. Very eye opening that they aren't BBB accredited!! On ******* we purchased a couch, recliner, and chair and a half from Haynes. The couch and recliner were in stock and we had to special order the chair and a half. We knew that we woul... read more
I'd like to start by saying stay well clear of this store! A few weeks ago my lady and I purchased a condo and we decided to go all out and furnish the entire unit. We were met with pleasant smiles and customer service. After we paid for our furniture the nightmare began. We had our living bedroom delivered a week after purchased, when it came to the living room the first attempt was horrible. This high end furniture store showed up with a rental ****** truck and some inexperienced delivery guys who damaged this high end lea... read more
I am writing because I placed an order in the Newport News location on 09/16/20 for a custom sectional and ottoman. Order number ********** This week makes 25 weeks since my order was placed and I still do not have my order completed. I have contacted the sales manager Stephanie in early January in which we discussed the option of me coming in and picking out something that would be available and working out comparable pricing if my order did not arrive at the end of January. However I received a call from the salesman Tesfa... read more
Business response:
We are sorry that our customer has experienced so much frustration with this order. Our store's general manager has advised that they have spoken with her and she has decided to wait for her order.
I am giving this review one star because zero stars was not an option. I purchased a sofa from Haynes and was convinced to buy the one I bought because it would last for 10 years as they are custom made. Well, here it is 16 months later and the seat cushions have lost resiliency and it feels like you are sitting in a hole. When I purchased the sofa I was also strongly encouraged to buy the extended warranty. When the sofa started failing I first went to the warranty company (this company gets 1.1 stars out of a 5 star system... read more
Business response:
Our records indicate that our customer was contacted by a warranty manager on 2/16/2021 regarding his complaint about seat core resiliency. She confirmed to him that core resiliency is not covered by the *** extended protection plan. In fact no extended warranty from *** or any other company covers core resiliency. *** covers accidental damage for five years and some vendor defects after the manufacturer's warranty has expired at the end of one year. The vendor warranty expired on 10/2/2020. Customer argued that Haynes shoul... read more
I would not have given 1 star if I had the option to give 0. Let me begin by saying, my husband and I have bought several pieces of furniture from Haynes (Jefferson Avenue, NN) in the past - dining room set, bedroom sets, mattresses, etc. And overall have been satisfied. We visited the store on October 10, 2020, to look for a recliner. Our sales person who has helped us numerous times in the past showed us a motion recliner that even has a massage feature. It was a little more than I wanted to pay (total came out to approxim... read more
Business response:
We are very sorry that our customer has not been contacted regarding the eta of the recliner she has ordered. The sales associate will follow up with her right.
My husband and I ordered a sectional and recliner January 2020. It was delivered on time January 17, 2020. We bought the extra extended warranty on the recliner. One month later the recliner broke. We were unable to have anyone come to the house to look at it until July 27 due to the company's Covid policy. Which I understood. The guy who came to our house looked it over and thought it may be the switch. The switch was ordered and came on time. He came back on September 18 to try and fix it. It did not work and a motor was o... read more
Business response:
A customer service supervisor will follow up with the customer today to resolve her concern.
If possible the rating would be negative. I started shopping for living room furniture in August 2020, decided to go to Haynes as I felt it would probably be easier than purchasing out of state. Found something comparable to what I had seen in a North Carolina furniture store at Haynes **** Street ******** *** My purchase was September 5, 2020, was told they did not have the items in the warehouse but there was an estimated date of late October, no problem this this was not unreasonable. October came and went so I called for... read more
Business response:
A review of Ms. ********* sales order indicates that we delivered her order on 1/16/2021. We are so sorry that it took so long to provide her with the furniture that she paid for in September. I would just point out that production and shipping of merchandise ceased from March through June due to the COVID event. The manufacturers are trying to catch up but there are significant delays. We do not make the furniture nor can we control the shipping schedules but what we could have controlled is communication with Ms. ****** to... read more
TAKE YOUR BUSINESS ELSEWHERE!!! THEY ARE QUICK TO TAKE YOUR MONEY AND PROMISE A GREAT EXPERIENCE BUT OURS WAS NOTHING SHORT OF HORRIBLE! WE PURCHASED ******** WORTH OF FURNITURE FOR OUR NEW HOME WHICH INCLUDED OUR DINING ROOM, LIVING ROOM AND MASTER BEDROOM. (I WAS GOING TO ADD THE MATCHING DRESSER, ANOTHER APPROXIMATE ***** TO THIS ORDER BUT HELD OFF TO SEE HOW THIS WHOLE SITUATION WAS GOING TO GO) THE DINING TABLE ARRIVED BROKEN AND WAS REPLACED IN A TIMELY MANNER, WHICH WAS GOOD. HOWEVER, THE LIVING ROOM FURNITURE DELIV... read more
Business response:
We are sorry that our customer has experienced so much delay in resolving her complaints. A service agent left a voice mail for her on 1/9/21 regarding a resolution for the problem with her cocktail table. We have not received a response yet so we will call again tomorrow and also email her. Our customer has also confirmed an appointment for 1/19/21for a technician to inspect the loveseat.
I have been a customer with The Dump since 2006 (14 years). I originally shopped at The Dump in Oaks, PA and started shopping at The Dump in Houston, TX in March 2020. I experienced the most unprofessional, rude, disrespectful, and unwelcoming representatives at The Dump in Houston, TX. The three representatives who exhibited this behavior are the store manager (Trent), one of the sales representatives (Pharis), and one of the customer service representatives (Nicole). I will never patronize The Dump again after my experienc... read more
Business response:
The customer bought merchandise back in September that we had agreed to hold. The customer came in and cancelled part of the order and she was upset because she had to pay a restocking fee. She was given pillows for a chaise back in September and when she came in to cancel the order she did not have the pillows. Our store asked the customer to bring the pillows back because they are part of the chaise that she cancelled the customer was upset because she said someone should have told her to bring them back. The customer knew... read more
Frequently asked questions about Haynes Furniture
How is Haynes Furniture rated?
Haynes Furniture has a 4.2 star rating with 4,291 reviews.
When is Haynes Furniture open?
Haynes Furniture is closed now. It will open tomorrow at 9:00 a.m.