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Haynes Furniture
- Retail
- Virginia Beach, VA
About this business
Location details
5324 Virginia Beach Blvd, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
*******. I have the same problems with my theater love seat. The leather is peeling off the headrest, the back of the chairs where someone would rest there back and the seat. I was told this was one of the best leathers they had. I don't like the fact that no one in the store told me it was bonded leather or explained to me the difference in leather. I also purchased the extended warranty, guess what peeling is not covered. I was told it was the climate in my home (really), the chair is in the same room it's not peeling. Wha... read more
Business response:
Your sofa, love seat, recliner and chair purchased five years ago in 2014, all say in the description bonded leather. The sofa you purchased for $***.00 four and a half years ago in 2015, only had a report of a scrape, and we serviced it. Thank You.
We purchased a bedroom set, television stand, leather sofa and leather love seat almost 2 years ago. We also purchased the 5 year protection plus warranty. My leather sofa has leather ripped off the side where the recliner goes up and down. I have been told that they consider that peeling and that is not covered. When I bought the coverage I was told that it would cover any damage, even damage we did accidentally. I would not expect for a sofa that is less than 2 years old to already have wear damage like that. I also feel m... read more
Business response:
Hello, I think Ms. Cartwright is someone we are already trying to assist. We wish there was a protection plan that covered everything, but there is just no such thing, however, *** does cover a lot, including many accidental damages. We receive approvals from them all the time for parts or even complete replacements. We have the *** terms and conditions as well as *** brochures at just about every kiosk on the showroom floor and in our Business Office. They outline what is covered and what is not. We would be happy to revi... read more
Still waiting on a king base that was to be delivered last week. I refused delivery and they told me I would be charged a restocking fee. I have attempted calling, emailing, showing up and no answers or status updates. I have left three messages and today manager couldn't talk because he was in a meeting. I am furious. I spend 4K on a mattress, delivery broke items in my house and left my precious mattress thrown on the floor. Business like this should be closed down.
I bought a chair from Haynes in September 2018. The chair stopped working a month after I got it. I have called multiple times to file a claim and they told me that this is not covered because I bought the chair "as-is". I bought this chair brand new not used. This recliner is no good to me if it does not work. I bought it when I had a broken foot to help me get up and down. Haynes is a TERRIBLE company to buy from and I would not recommend this company at all. They do not stand behind there products whatsoever. I am highly ... read more
I was told by a sales person that I had a warranty with the bed I purchased and I didn't need the extended warranty. I found that the team who delivered the bed didn't build it correctly. When I called Haynes not only did I find out that I had no warranty they would not even come out a fix the issues and I had the bed for just a little bit over 30 days.
Many Haynes employees showed a lack of respect for their customers and continually proved incompetent in handling faulty furniture issues. In the future, a more in depth training for the employees in working with customers would prove beneficial.
Business response:
We are very sorry Ms. Drayton was unhappy with our service representatives, and did try to resolve her complaint. thank you.
I bought several items from Hanes 7 months ago after 4 months we started having issues with the loveseat and sofa stitching coming out and the fabric actually breaking down to the point where it looked like tears. We had purchased the warranty on everything and after MANY back and forth conversations, e-mails, most not returned too, they have deemed it a manufactures defect that falls back on Hanes. Hanes has sent out a guy 2 times now to REPAIR the items after his first attempt it looked as if it repaired by someone who had... read more
BEWARE! We purchased ******** worth of furniture from the dump. We've filed a complaint and the dump still do not want to correct their mistake with our furniture. The sofa and recliner seats were not put on correctly. They keep telling us this how is suppose to look. It did not look like that in the store and not on the website either. So, our last option is to take our pictures with us after we file our claim in small claims court. I will not let them get away with just taking our money!
Business response:
We are sorry the customer is not happy with the merchandise. A technician was sent to the home to evaluate the product, and it is in fine condition and within factory standards. Photos were also sent to the vendor representative for Era Nouveau, who found that the merchandise looked appropriate and within standards of motion furniture. The customer did purchase the protection plan and are covered for vendor defects within one year, recliner mechs and accidental damages for 5 years. Should they experience any functionality is... read more
On Valentine day my husband decided to buy me the furniture that i really liked for me & my daughter. But before we made our purchase we told them that we currently don't live at the new location, but we will be available between 11 am-2 pm they said, "Yes" for whatever we asked for, we also mentioned Haynes about delivery, Delivery people will call you 1 hour before they show up. Our delivery date was March 12,2018 but didn't hear from Haynes. So we called them, they said they will deliver this Monday so we waited for our f... read more
Business response:
I am very sorry to hear there was any problem. Unfortunately an order can not be located in our records from the information provided. We are an upstanding company, and if there are any problems, please call in to customer service at 1-800-768-0348 and we will try to assist. Thank you.
Frequently asked questions about Haynes Furniture
How is Haynes Furniture rated?
Haynes Furniture has a 4.2 star rating with 4,291 reviews.
When is Haynes Furniture open?
Haynes Furniture is closed now. It will open tomorrow at 9:00 a.m.