Haynes Furniture

Mandy D 

on BBB

5 years ago

Worst experience I've ever had with a furniture company. My couch started falling apart the first week we brought it home. They basically told me you get what you pay for. When you pay ***** for a couch you expect it to last longer than a week. We are now going on two years with the couch and we are ready to throw it in the trash. Customer service has been horrible and I have asked to speak to a manager several times. They offered me *** off on another piece of furniture. 

Robert L 

on BBB

5 years ago

We purchased a bedroom set and new mattress and adjustable base. They delivered the furniture and set it up in the bedroom. I was not able to inspect everything as they were moving stuff in so fast. Once the driver left, I started going through the nightstand and found a piece of backer board. It was all torn up. So this led me to pull the night stand away from the wall. They had taken 5 label/stickers and put them together and placed them over a saucer size hole in the back of the nightstand. This was done with the purpose ... read more

Ashley B 

on BBB

5 years ago

If I could give it NO STARS I would. I purchased a mattress and was guaranteed if the mattress ever had an issue it would be replaced within the warranty period of 10 years. This is why we bought it. Now they are denying the claim and refuse to replace it calling it normal "softening". We roll out of the bed when sleeping. THIS is NOT NORMAL. Needless to say I will never purchase another thing from this company and will make sure other know the same thing. Their sales people are just about getting the sale and telling the cu... read more

Tomeka D 

on BBB

5 years ago

1 Star is too much praise for Haynes furniture store. They need a half star only because the showroom is lovely but you don't get what you pay for and the customer service is horrible. They have 2 inexperienced so called managers who keeps passing the messages among themselves and no one ever return your calls. I ordered a sectional December 2019, paid HAYNES to have it delivered. When it arrived, several pillows were missing and I was told on the phone before the delivery crew left, By the supervisor they would have to do a... read more

Greg 

on BBB

5 years ago

WORST CUSTOMER SERVICE I HAVE EVER SEEN. I SPENT ***** ON COUCH AND LOVESEAT AND THEY ARE PEELING. NEITHER HAYNES NOR MANUFACTURER WILL COVER AFTER THEY SOLD ME THE EXTENDED WARRANTY. I WOULDN'T SHOP AGAIN IF YOU PAID ME TO. 

Beverly G 

on BBB

5 years ago

If i could leave 0 stars i would. Haynes furniture does not stand behind their products! We purchased an 8 piece leather sectional November 2019 for ****$ along with the extended warranty. Within 9 months, 2 of the 4 electric recliners had failed. They came out in sept. to look at it and said they needed to order parts. When they didnt call back in a couple of weeks to schedule the repair, I called the store and was told the parts were coming on a boat from China. The communication at the store on **************** Richmond V... read more

Kelly D 

on BBB

6 years ago

Not even a response to our email four days later? Really? We bought a Dining Set from this Haynes store that included a china and hutch. Manufacturer was *************** of whom I have left a separate review. The anti-tip kit was the only piece missing from the entire set. One document told us to contact the manufacturer if there was anything missing. Another document said contact the dealer (aka Haynes). ************** was totally unhelpful, stating that Haynes should have extra kits on hand if I need one. Sort of indicates... read more

Maggie W 

on BBB

6 years ago

The Sofa chair we bought six months ago is falling apart at the seams on both arms. The protection plan we were told would cover everything you can imagine, does not cover buttons and seams. "Not a manufacturing defect, this matter has been closed, there is nothing else we can do" is what we have been told and customer service will no longer speak with us. This is the worst customer service and frankly I feel scammed. The plan was a waste of money. The chair was a wast because it's falling apart after 6 months, but it's "our... read more

Erika W 

on BBB

6 years ago

I bought my living room furniture in March 2019 and paid extra for the insurance specifically because it covered pet urine and I have a new puppy. BIG MISTAKE. Haynes is great... UNTIL SOMETHING GOES WRONG. In July, my puppy had an accident on the couch, so I immediately filed a claim with ***************. After a month of me following up, they sent out the most UNPROFESSIONAL technician who only brought a spray bottle of *************** Pet Stain Remover (aka product that I could buy at ***************** for under $10). I t... read more