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RC Willey Home Furnishings
- Furniture Stores
- Salt Lake City, UT
About this business
Location details
2301 South 300 West, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
This 2 stars is kind of an average. Our salespeople (**** and *****) and the office staff were great, especially since it took us a couple of tries to find the right couch. But delivery (and this is paying for the high end/white glove delivery service) has been a nightmare. We finally settled on a couch created from 2 very wide recliners, and this is our first experience with a motorized recliner. This is not a budget couch, and it's not like they haven't made money from this purchase. The problem arose when the delivery was... read more
Business response:
Thank you for the review and feedback on this, we apologize for the negative and inconvenient experience you have been having, We are going to be passing your feedback along to be reviewed internally so that we can continue to discuss better ways to help our customers in these situations when they occur and we also like you to email us at ******************************************* with some order information and we can look into getting you delivery fee returned for you.
We ordered the ****** massage chair and it was delivered in a timely manner on 9/13/23. We had an issue since the delivery men informed us that the invoice did not specify anything about installation and left the boxes in the hallway. I called R.C. Willey afterwards and the customer srvc rep had rescheduled a service team to come out. On 9/20/2023, we had ************ come and he informed us that he was not able to fit it into our guest room due to the width of the massage chair. He stated I would have to return the product ... read more
Business response:
*****,We are sorry for the problems with your delivery and setup of your chair.I have forwarded your comments to the Delta Shore store manager to review and talk to the drivers and service team.If you could please contact us at ******************************************** with your account or order number, we can look at your order and see if there is something else we can do for you.
Purchased a "made for RC Willey by Serta" mattress from RC Willey, ************ **********, ** on January 10, 2023, which had a ten-year warrantee. Within 6 months the mattress began to sag and have impressions where we slept and was getting more noticeably uncomfortable. Contacted customer service at ********************** via email on August 21, 2023, was sent a "claim packet" to fill out as home inspections where no longer being done. After several emails back and forth, taking measurements, pictures and disassembling our... read more
Business response:
We apologize for the negative experience you are having, You were denied a Credit due to the fact there were no defects with your bed, and you owned it well over the 90-day comfort exchange guarantee without any complaint given. as for the Law tag, it isnt required for us to help submit a Warranty request and we do not show any signs that the Law Tag had been missing at the time of purchase of the product. we will pass your feedback along to be reviewed internally.
Bought a couch set with a warranty in December of 2022. Couch broke in February. They set a tech out in April and said they need to take it to the shop to fix. Today is September 6th 2023 they finally picked up my couch for repair after 7 months of it being broken. Now they said they will not be working on it for a week. Poor customer service and will not ever purchase any other items form this store. I will also tell everyone I know not to do business with them! ZERO STARS YOUR SERVICE IS HORRIBLE! BUT IT MADE ME PUT 1!
Business response:
We are sorry for the problems with getting your couch repaired.It did take a long time to get the manufacturer to send us the replacement parts from overseas.Our techs will get it repaired as quickly as possible, and get it back out to you.
Super dishonest company and personnel. Sales person, *********************** (#*****), assured us that for a special order you could put 20% on a non RC Willey card and then once the order is delivered, the whole amount could be placed on the RC Willey card. Turns out he lied to get the commission and the store manager, ****, has confirmed that it doesn't matter what the salesperson tells a customer, as they will not honor it. When I asked to speak with the district manager to hopefully come to a resolution, **** told me I c... read more
Business response:
Thank you for the review and feedback, we apologize for the negative experience you have been having with your special order and the store location. We reached out to the ******* store location to get some more information and we can see that **** had offered a resolution to give you a Courtesy 20% on your Regular Credit plan and that you were going to speak to corporate before making your decision. If issues continue to arise from this or another issue altogether is happening please reach out to us at **********************... read more
I Bought the ****** Ocean Blue Convertible Sectional Sofa Bed~with chaise-*************************** was on sale for about $500. It lasted about 6 mos and the back cushions wouldnt go back anymore to sleep on. The sides are breaking off, the legs are breaking off, the whole thing is a piece of rubbish. And Ill never buy anything again from this place. Worst return policy with no room for warranties
The quality of their furniture is fairly high and they have a good selection. My main complaint is with their financing system. If you aren't able to pay down your credit account quickly, interest accrues at an exponential rate, negating any previous payments. They also charge interest on interest, an arguably unethical business practice akin to that of a predatory lender. If you are a few days late on a payment, they report it to the credit bureaus immediately and begin sending threatening letters and calls from their colle... read more
Business response:
We are sorry you feel that you are being taken advantage of with regards to your credit.I reviewed your account and you have been 30+ days late 21 out of the past 24 months. 8 of those 90+.With this credit history there is no way we could waive any of your late fee.
The RC Willey store in ******* ** deserves 0 rather than 1 star. We purchased on ** stove 10/26/22 from a sales person who said this was a great model. We tried cooking with it for a month. It either over- or under-cooked consistently. We went back to the store, spoke to the same sales person who said that they had gotten similar complaints from several customers (?!!!! why not give customers that info before they purchase?!!!). Regardless, he gave us the name of an appliance repair company who he said would fix the problem.... read more
Business response:
*****, we reached out on Yelp yesterday as well. Would you be willing to send us an order number or account number to ******************************************* so we can look more into this for you?
I've bought thousands of dollars of merchandise from RC Willey over the years, so much so that I've no immediate need for any household items. I recently paid off my **** dollar credit payment on a high-end "Cafe'" range. I went to RC to buy a airfryer (it's the only thing I've needed to buy since the range) and use the credit of $80.88 that my original bill STATES will be available. "This order will earn a $80.88 rebate when complete." So, I called ***** at the corporate office who told me, "if you have the email with the r... read more
Business response:
****,If you go to the following link: ********************************************************************************************* under features, it clearly states that rebates are issued 2 times a year.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,062 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is closed now. It will open at 10:00 a.m.