RC Willey Home Furnishings

Gayle O 

on BBB

5 years ago

Failed to meet their promise twice! I purchased a dining room set and from the beginning the sales rep could care less. I noticed a difference in her service compared to the others. I was happy to be handed off to another associate when I went to the window to apply for the Blue Rewards Membership. Furniture was supposed to be delivered on July 2nd but wasn’t. I went to the store the next day to inquire and they said the order was never placed. They set a date to deliver on July 14th but when they got here the delivery rep s... read more

Mark B 

on BBB

5 years ago

We purchased a sofa and love seat 2 years ago. After one year the sofa was replaced under warranty. Now, another year has passed. The sofa went in again and was repaired under the extended warranty and the love seat which broke in the same way was not repaired or replaced because it had no warranty left. The quality of the furniture is deplorable. The love seat is basically trash and the $1000.00 we spent was a complete waste. I have no confidence that the sofa will last another year. RC Willey will not even discuss some kin... read more

Curtis R 

on BBB

5 years ago

Purchase at your own risk. I have had so many issues with a couch we bout in November and have had it break 3 times among other issues. Their latest attempt to "fix" the issue showed they could care less about their customers. BUYER BEWARE 

Sherl C 

on BBB

5 years ago

We purchased an LG TV. Wants to be always close the salesman had no interest in providing us with additional information or accessories that I need to purchase. We are told that the item would be available for pick up within a few minutes but it took nearly 2 hours. Saying that they’re very interested in selling you something but not interested in providing follow up. 

james b 

on BBB

5 years ago

terrible service,told me three different dates when my product that i was charged for would arrive in there local warehouse. Each time it never arrived. Finally they told me they would not be receiving any more. I will look elsewhere, permanently. 

Leslie F 

on BBB

5 years ago

The furniture salespeople seem to be knowledgeable. The vacuum salespeople were young and totally ignorant. RC Willey lost a sale from us because because of their useless salespeople. We have also had trouble twice with delivery people. There aren’t many furniture options in Boise so it is disappointing to have to overlook the weakness’s. 

Patrice S 

on BBB

5 years ago

I hate their cashiers. I don’t like their systems. You should be able to buy something without having to type a 1900 word essay in the computer. I hate to willy 

Toby C 

on BBB

5 years ago

Such a unpleasant experience. First I walked in because there was a door buster sale, and nobody greeted me, or from what I now know handed me a Door Buster card when she was handing them out to everyone else. I continued on through the store to the mattresses, and found the mattress that was advertised, and when I went to talk to someone they told me that I couldn't purchase it because I didn't have a card, and to go back downstairs to grab one. I went back downstairs, and someone broke in front of me, and took the last car... read more

Quinton J 

on BBB

5 years ago

The salesman left me under the impression or just assumed the mid reading course is finally paying off for me that the items I’ve PAID for was “in stock” and I could come by any time and pick them up myself if I decided not to wait the 12+ days it takes to deliver. I wasn’t informed once that my items are in the warehouse in slc while I stand at the Orem location. Are we the customer supposed to just know that it’s in another city an hour away? Wow, never again R.C. Willey....