RC Willey Home Furnishings

Leonard F 

on BBB

4 years ago

Just bought a tv and the salesman was great but going to pick up the tv was horrible. Waited over an hour while I watched 6 people after me get what they bought and left. I was right about to return the tv I bought because the guys working in the warehouse were rude and not helpful. Right when I was on the phone to return and get a refund the warehouse working called my name after an hour. Then had to wait another 20 minutes for them to bring it out. Never again will I ship there. Never again. 

Mo Z 

on BBB

4 years ago

I ordered a bedroom and paid it in full in March 2021 and didn’t get it till mid July 2021 with scratches and gouges! All they have to offer to mediate is a voucher for 100$. Customer service won’t let me speak with manager stating that they don’t have anything else to offer or add! Next time I will put my money in different furniture store! 

Robert K 

on BBB

4 years ago

After spending over 11k with this company in a little over 4 months, one would think that they would have at least acknowledged you and your business and thanked you for choosing them over another business. But nothing! 

Robert L. 

on BBB

4 years ago

Sales person, Michael was not very professional, took other calls on his phone while he was writing up the purchase of my mattress. 

Herbert Z 

on BBB

4 years ago

I don’t think I will be back. We just moved into our new house and needed a kitchen table. The one I wanted wasn’t available till Aug 1 which I can understand. My second choice was in stock and I said great because we have no place to eat at the in our house. After we get the paperwork done the salesman said oh yeah we cannot deliver til July 28. Nothing can be done unless someone cancels. Well if I have to wait that long I should have went with my first choice. Salesman was nice but your customer service is nonexistent. 

Deborah P 

on BBB

4 years ago

Horrible place! Having a hard time with this store to replaced a glass shelf all I get is the run around spent a lot of money at this store when I call in to talk with a supervisor all I get are LIES!!!!! I have been waiting months for my glass shelf one person said they ordered it the next person said it wasn’t ordered back and forth with these people DO NOT BUY FROM THEM LOOKS GOOD BUT ITS A PIECE OF CRAP!!!!!!! 

Laith H. 

on BBB

4 years ago

Absolutely horrific delivery experience. Drivers damaged my front door on the way out and I have yet to receive any resolution from their claims department. I have gotten the run around even after escalating to a claims supervisor. 

Paul G 

on BBB

4 years ago

I just want to say that the customer service at RC Willey for warranty work is horrible. I bought a recliner and sofa and bought the extra warranty for the leather. I called their warranty service in July of 2020 to get someone to look at it. So in October someone came down to our home to evaluate the items. The technician said both the sofa and chair need to be repaired. So on May 11, 2021 they came down to my home in Richfield and picked up my sofa. But they would not take the recliner. I asked the delivery guys to please ... read more

Kelsey K 

on BBB

4 years ago

I purchased a built-in refrigerator and freezer combination on December 28, 2020. I was told (and my receipt states) that the appliances would be delivered on February 15, 2021, and that I would be contacted before the delivery so that the installer could come by my house to assess the placement of the appliances. As no one had contacted me yet, I called on February 13th and was told that the products would now be delivered on May 7, 2021. When I asked why I wasn't contacted they said, "someone will contact you," mind you th... read more