Rite Rug Flooring

Nathanial N. 

on BBB

8 years ago

I had laminate hardwood flooring installed in my rental house about a year ago, My tenant calls me and says that the trim pieces has broken off, I went over to investigate and it looked like the molding had been modified to make it fit. I called customer care and sent some pictures over, in a few days I received a call saying they would replace the trim with the correct trim. Very please with the away this was handled and the lady I worked with, Tammela, was amazing. you could tell she really cared about getting my issue res... read more

Aaron S. 

on BBB

8 years ago

We were putting our house up for sale and wanted to replace the carpet and put down vinyl planking in our master bathroom. We scheduled the bathroom flooring first. During the tear up process of the existing flooring the installers broke the water line behind the toilet causing water to shoot out for five minutes before the main water line was turned off. The water went into the adjoining upstairs bathroom. The master bath was on the 2nd floor, luckily above the garage where the water ruined the finished garage. Called custo... read more

Missy B. 

on BBB

8 years ago

DO NOT BUY YOUR FLOORING FROM RITE RUG!!!!!! Last NOVEMBER, we had Rite Rug install our entire first floor with hardwood flooring. Spent a good chunk of change. We had two people measure from Rite Rug. When the second guy arrived, all old flooring had been ripped out. We had never done this before and we were completely relying on their expertise. Well, it has been almost 6 months, and the job is still not complete. My fireplace is ruined. They cracked my hearth. I love waking up to blue tape on Christmas and Easter...becaus... read more

Jeannie 

on BBB

8 years ago

We had wood flooring installed. Let me tell you the installers did a great job! However, a one day installation turned into a month long ordeal for a very small room. The mistake was on the estimator in ordering the right wood. EVERYTHING HE DID WAS A MISTAKE. Customer service was of no help and continued to pass blame on to each other. I contacted the Store salesman, the store manager, then went to the president, and vice president of this worthless company. Not one person offered an apology. I had to sign a form that said ... read more

Sridhar K. 

on BBB

8 years ago

I have to be honest in my review to reflect the utmost disappointment with their work, customer service and responsiveness regarding the hardwood flooring in our home. After completing the extension of existing flooring to other areas of our home in a day or two(Dec 2016) the other finishing work has been pending for the last 2 months. They keep taking samples but unable to match neither the color nor the size of the mold and kept losing our samples they pulled out of our home leaving it in a worst shape than it was. The sal... read more

Tracey K. 

on BBB

8 years ago

We visited RiteRug on December 30th as we had researched reviews about them and found on some sites, they had received 4 and 5-star ratings. We decided to go to the Broad Street location. When we arrived, there was one employee (Michael D***) sitting with a couple who was purchasing carpet. When we walked in, we noticed Mr. D*** did not even look up to greet us, ignored us, so we walked around the store ourselves and looked around for Porcelain or ceramic tiles. We felt that when we walked in, he should have acknowledged our... read more

RL 

on BBB

8 years ago

Rite Rug..."Buyer Beware" Sales staff was helpful at store and when they came out to measure flooring job. Once salesman had completed the measurement process...he presented a quote, but would not provide me a written/document quote for my records. Should have be aware then about what could happen. He stated it was company policy not to provide customer written estimate/quote. I did not sign anything at that time. Two days later, the salesman called me and said he had spoke to his manager and they wanted to offer me a packag... read more

Gahanna resident 

on BBB

8 years ago

We had an unpleasant experience with Rite Rug. The Sales people were good, the day of the installation, a crew shows up and no one can speak english. We really felt they should have at least one person who we could communicate with. They trash in my yard and driveway, they covered up 2 vents in a bedroom, they left staples in the carpet which one of my kids stepped on, and also didn't move everything back the way it was supposed to. We called customer service to fix the vents, they came out and didn't speak English, didn't c... read more

Judy Rao 

on BBB

8 years ago

Rite Rug is terrible to deal with. They schedule appointments and never show up. You can never get anyone to talk to. You always leave a message and they never return your phone call. They are very unprofessional.