Rite Rug Flooring

Connie H 

on BBB

3 years ago

This local store is terrible after they get the sale and their money. Do not show up for installs on date they give you, no phone calls, no return calls. Do not show up to finish job when promised. Manager of sales refuses to answer calls and questions after they have been paid. Very rude and unbusiness like! Will not do business with them again! Would like to see a refund for the things that I paid for and didn't get! Rude, rude, rude 

Katie G 

on BBB

3 years ago

This has been the worst experience I have ever had with a company. We ordered carpet for the entire upstairs of our newly purchased home. The sales team seemed friendly and professional, do NOT let that fool you. In fact, you really shouldn't even waste your time walking into this store because they are some of the most incompetent people in the industry, from the sales team to the installers to the customer service representatives. Our carpet was improperly installed to the point where I can't even believe anyone in their r... read more

Vivian B 

on BBB

3 years ago

We didn't have a good experience with RITERUG. The sales rep ******************* in the ****** office, please be aware of his ordering tactics. He orders an excessive amount of materials to inflate your order. We were told that our floors would be installed in less than a week. That did not happen, start date was 11/1/21 the installers finished 11/21/21. We had to rent a U HAUL to remove the excess. Please shop elsewhere. 

Catherine M. 

on BBB

3 years ago

We went into Rite Rug in ********, **** on 11/1/2021 looking for carpet options to be installed on the second floor of a newly purchased home. The first salesman, Will, assured us they had the carpet we wanted in stock and that we could have carpet installed the following week. After speaking with another salesman, ***** three days later we decided to go ahead and move forward with the order. After they had us sign the contract they then informed us that the carpet wasn't actually in stock and couldn't see if it was even ava... read more

linda s 

on BBB

3 years ago

I almost never write reviews but was moved to help others avoid this company.I have never experienced a company that does not respond back so consistently. I called them on 8/12 and ordered a rug for my deceased father's house before it was to be sold. I don't live locally, so I had to handle the interactions by phone. I let ***** in sales know that I was only interested in a carpet installation if it can be done by the open house scheduled on 8/22. I was assured by ***** that they can do this. He scheduled an installation d... read more

Joe H 

on BBB

4 years ago

The installed the luxury laminate floor in my new house and did a very poor job. When they were contacted to come fix the guy came and drilled a small hole and filled with liquid nail. He told us this was a proper repair. Well that was false and now they have to tear part of the floor up to fix. Its been 6 months and they were supposed to start a few weeks ago. When the installer came out he was unaware of what he was supposed to do. They sent him with no material. So he just left. After going back and forth they said all ma... read more

Richard F 

on BBB

4 years ago

I am living in ****** and went to the **** Orange Center Drive location for RiteRug. I ordered $20,000 and change of new flooring for the entire house. The carpet after 2 weeks, while using my vacuum pulled straight up at a seam about 5 inches. One of my door ways to the laundry room pulled apart .5 inches the entire width of the door. Called **************** and they sent the so called expert out to inspect and repair. He fixed the laundry room door way only to have it pulling away a few weeks later. The seam that has no ca... read more

Anne M 

on BBB

4 years ago

The carpet is nice, but the installer was really lacking. We had told them we had movers coming at 2, and they assured us multiple times that upstairs AND downstairs would be ready by then. 2 rolls around, and we find the installer smoking outside. Once we confronted him he ran inside and blocked the door for a half hour while he installed the first floor. The second hadn't been touched. He was rude, lazy, and didn't move his truck for our movers. 

Katelyn B 

on BBB

4 years ago

DO NOT USE Rite Rug. Awful work and customer service. We had tiles laid and over 65 tiles need to be replaced as they are not even and my baby has had multiple bloody toes just from crawling on the floor. They are coming to replace tiles (after months of trying) but say they won’t do anything about the mixed colored grout that will be present due to mixing new grout amongst grout that has been lived on for a year and a half. They claim that “isn’t their issue” to fix... but if the work was originally done correctly, we would... read more