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Rite Rug Flooring
- Home Services
- Whitehall, OH
About this business
Location details
4450 Poth Road, Whitehall, OH, 43213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I would never recommend this company to anyone. They have been to my house four times and still haven't gotten my carpet installation correct. On the initial installment, the installers left the strip exposed with the nails on the stairs where it not only looked terrible but it was a health hazard. When I called to get someone to come back and fix this problem, it was very difficult to get the company to schedule an appointment. The install manager, Joe W******, never returned my call and it took multiple texts to get my sal... read more
Oh my gosh! I had 6 rugs made from Stanton carpet. After about a year a problem presented itself, but the “warranty” was over. Decided to call and see if anything could be done and reached Heather S. who was the most caring, understanding person i’ve ever spoken with on a customer service issue anywhere. Heather worked with us and with Stanton to resolve the issue. She was dedicated to working this out to our total satisfaction, going above and beyond for months. With our customer service experience I would, without reservat... read more
My family ordered new carpet for our entire house in august 2018. It was installed without a problem but it had excessive shedding which we were not told could happen beforehand. A Rite Rug inspector came out 4 months after it was installed because of the excessive shedding and we were told that the carpet was likely defective. We were told that Rite rug would contact the manufacturer to begin a claims process. The claim was submitted January 24th and I was told it can take up to 45 days. I have been calling every other week... read more
BEWARE....I went to Rite Rug in Lewis Center to get a second estimate on getting my hard wood floor installed. I honestly didn't like the smug and arrogance attitude of the guy when I walked in...but I sat down with the store manager named Paul and talked with him. I left my purse sitting there on the floor beside me on one side...Logan on the other. Then we walked over to the corner to look at some samples and I got an important call and had to leave quickly. Forgot my purse there at the desk...Today they quite rudely said ... read more
My sales person was amazing at helping me pick flooring (LVP and carpet) and tile. Good eye, knowledgeable, patient. All looked great after installing... So I thought. Shower floor is not spaced properly... even after it being redone twice because the grout wasn't drying correctly. Bench tiles in shower aren't level and water pools. Furniture leaves a very obvious dent in the floor. I had to have LVP planks replaced due to scratches which you can feel because they're set lower. I had one plank that the floor started to PEEL ... read more
They say you should not write immediately after an event, so we waited over a week to see if our feelings changed. Unfortunately, we still feel our decision to use Rite Rug was a big mistake. Many years ago, we used them to install carpet in a prior house and thought we could trust them with our hardwood floors. We were wrong, worst decision we could have made. The salesman said he would be there for us all the way, what a joke, only there until our final payment was received. Odd they demand full payment prior to working, y... read more
These people in particular Mike P*** at **** **** are simply not honest and have no customer support after the sale. They sold me 1800 + $ of carpet for office and it is simply awful runs everywhere. I gave them every opportunity to come look at it and access if it was defective and they never ever followed up with me. I simply can not imagine how these people stay in business, simply the worst CS I have ever have from such a well established business. They leave me no option but to take them to court. Do yourself a favor go... read more
Rite Rug installed a bamboo floor onto our concrete slab floor. The bamboo cupped all throughout the flooring within 2 months of the installation. Rite Rug is not only refusing to stand behind the product, they are blaming us for the cupping. When it was installed, Rite Rug staff told us to use the Swiffer wet jet product on the floor. Now they are saying that the Swiffer product is a bad product to use on the floor and caused the cupping. They also are saying that the inspection revealed a high moisture content in the floor... read more
After paying top dollar for hardwood floors and installation with RiteRug I discovered that installation was contracted out to what appeared to be "handyman" type workers. I noticed that in one room it was always cold in the winter and hot in the summer. I thought maybe the vents needed cleaning so made arrangements to have that done. It was at this time I discovered that the floor installers had literally installed the floor OVER the vents and just replaced vent covers over the hardwood!! I called RiteRug and was told someo... read more
Frequently asked questions about Rite Rug Flooring
How is Rite Rug Flooring rated?
Rite Rug Flooring has a 4.3 star rating with 712 reviews.
When is Rite Rug Flooring open?
Rite Rug Flooring is closed now. It will open tomorrow at 9:00 a.m.