Rite Rug Flooring
2015 Commerce Center Blvd, Fairborn, OH 45324 United States
Flooring
Closed now
About
RiteRug Flooring has served the flooring needs of homeowners and businesses for over 80 years. We owe our longevity to the simple approach we’ve followed since 1934, offer an abundant selection of quality flooring products, keep prices as low as possible, and serve customers well. We have grown a lot since our founding in 1934. Today, we serve tens of thousands of homeowners and businesses every year. With commercial and retail locations – and teams of dedicated RiteRug Flooring sales representatives, designers, and field managers throughout the country, we’re one of the largest flooring retailers/suppliers in the U.S. today. We serve businesses and homeowners through seven specialized divi
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Linda H. on BBB
5 years ago
03/08/2018, 00:54 AM
We recently had Rite Rug replace our old carpeting and kitchen flooring; we used the Shop-at-Home feature, which was very easy and convenient. I liked being able to see the samples in our home to get the best coordination with existing elements. Two different crews were used for installation: one for the carpeting and one for flooring; they were both extremely hard-working, competent, and polite. There were a couple minor problems after the installation. Noelle M******** in Customer Service patiently and efficiently worked with me through several phone calls to get things corrected and always followed through with my requests. We were particularly impressed with the man she sent to correct the molding intended to match our cabinets; he took a sample and had the Rite Rug team stain it to match my cabinets perfectly, then installed it himself with an expert result.
Latoya S. on BBB
5 years ago
03/07/2018, 05:18 AM
Recently I had a small issue with my installation. I spoke with Samantha T**** in customer service. She was awesome, she worked with me and made sure that the issue was resolved. Because of her efforts I'm a satisfied customer and will use Rite Rug again in the future.
Jessica K. on BBB
5 years ago
02/10/2018, 01:46 AM
Rite Rig was great! Jeff really worked with us on finding the right carpet and making sure everything went smoothly. I would highly recommend Rite Rug and Jeff!
Karen B. on BBB
5 years ago
12/11/2017, 02:43 AM
I definitely hired the right company to install my new floor, which was Rite Rug. The installation went extremely well, however the shoe mold didn't match, and some pieces were cut too long as well as one flooring piece cut too short. I notified customer service and spoke with Chelsea H*******, which she took my complaint and scheduled separate visits to resolve all issues. Chelsea stayed in contact with me and accommodated my work schedule. The work was completed on Friday of last week and I'm one happy customer. Will I use Rite Rug again, and will I recommend them to others...for sure as they were professional in all aspects from sales to installation and customer service.
Sheila B. on BBB
6 years ago
11/08/2017, 05:43 AM
Recently purchased replacement carpet for two rooms in our home from Rite Rug. The carpet installed in one room was stained, both on top and underneath. I didn't learn about this until the installation was completed on both rooms. The installer did not speak English and was unable to provide guidance, other than to show me my his cell phone pictures of the stained carpet. The stain on the back of the carpet was much larger than what appeared on the top, based on his photos. I called my sales person, who suggested I work with Rite Rug's Customer Care from that point forward, since the sales transaction had already been completed. I reached Asya Bradford, an extremely professional and courteous person, who immediately dispatched someone to my home to view the carpet and assess the problem. Their first solution was to try & clean the carpet. However, because I had seen the photos of the much larger stain on the back of the carpet, my fear was that in an attempt to clean the smaller stain on the front, it would also spread the larger stain from the back to the front. After thinking about it, I talked to Asya again and explained my concern that the carpet cleaning would only yield undesirable results since no one knew what had the stain was (it was a bluish green streak at one end), whether it could be removed and whether it would ultimately cause an even larger stain from underneath. She completely understood and petitioned on my behalf to simply have the carpet replaced, rather than try to clean it and most likely still have it replaced. I appreciate doing business with companies that hire outstanding people like Asya, because when problems occur, and they do happen, people like her help minimize the frustration when they listen to the customer and act quickly for resolution. Would we buy from Rite Rug again. Possibly - primarily because of how Asya handled this situation for us.
Janice on BBB
6 years ago
11/06/2017, 07:54 AM
Doing business with salesperson Kevin was phenomenal. We randomly called in to get a quote from Rite Rug and connected with him. Kevin came out that very day and we ended up signing a contract within 24 hours. He demonstrated and explained in detail all we needed to know and what to anticipate. He was very professional, and he communicated effectively step by step in the process. He even offered to respond to email if we had any issues during installation while on vacation. He could not have been a better salesperson. A-1, 5-star...you g ot it! The team that installed the flooring must have been strategically chosen. They were AWESOME. We have already recommended several prospects who saw my flooring and would like to get their' s done to Kevin at Rite Rug.
Nancy O. on BBB
6 years ago
11/06/2017, 04:23 AM
My husband and I were moving into Lexington from out of state and asked our realtor for a recommendation for a carpet company. She recommended RiteRug, and we are so happy she did. Gayle C****** was a real pleasure to work with and very knowledgeable about their products. She was very patient with us while we were trying to decide what to purchase and a considerable help in finding the best selection. The carpet installers were very good and did a great job of cleaning up after the job was finished. Very satisfied with the whole process and with the quality and price of the carpet.
Pam J. on BBB
6 years ago
10/20/2017, 10:35 AM
After meeting with Kevin W***** of RiteRug at our home, we decided on wood planked vinyl for our home ... it is just beautiful. Kevin provided exceptional customer service and the installation team was second to none. We could not be happier and highly recommend RiteRug.
Lindsay H. on BBB
6 years ago
10/16/2017, 04:24 AM
Rite Rug did a fantastic job on our hardwoods and carpet. Jim was great and helped to expedite installation for us. Would definitely recommend!