Ken S. on BBB
6 years ago
06/13/2017, 08:51 AM
We visited the RiteRug booth at the ******** Home and Garden Show. We were interested in the Luxury Vinyl Flooring and we were pleased with the selection they had to offer. We spoke with David B********* at the show and he thoroughly explained and showed us all of the products they had to offer. We set up a time for David to come over to show us our options. We had to schedule the consultation a little later than normal due to some scheduling issues on our end. He was more than happy to accomodate. We were still eligible for the home show pricing.
During the consultation, David measured and brought many samples in. In addition to the Luxury Vinyl, he also brought in some other types just to see if we liked them. We ended up choosing the Luxury Vinyl due to it being fully waterproof and very durable. The consultation was low pressure and never felt like I was being pressured into buying something I didn't want.
We ended up going with the financing option, they had a special going on. Our product was in stock and we set up an install a couple weeks later. We were installing the flooring on our whole main floor.
The installers showed up in the morning and began working. The price included tear out, putting down the new floor and also trim. I moved all of the furniture and disconnected the water line from the refrigerator prior to installation.
The installers were great, I felt they weren't there to just get the job done and move on to the next. They actually cared about how it looked and went above and beyond when installing some of the trim around the kitchen island and fireplace. They were cleaned up and gone by 5 o' clock that evening.
So far we are pleased with the durability and the look of the floor. We've had no issues and get compliments every time someone comes over.
I'm sure experiences vary, however mine was a good one and I definitely recommend David and RiteRug.