To ensure Webchat is aligned with your business hours, Birdeye gives you the ability to customize an auto-reply for 'Business hours' and for 'Outside business hours.

Businesses can now modify the audience for an automated campaign by including or excluding tags associated with existing contacts within Birdeye or contacts uploaded in bulk

With the improved review auto response rules creation experience, businesses will see a simple and user-friendly rule creation engine. Businesses will now have the ability to create auto-response rules for new sources including, Facebook among others.

Easy to create and share, 'Customer Referrals' come with advanced reporting to help businesses effectively monitor the success of the programs. A more targeted approach for lead generation, referral programs are completely automated and assure greater scalability.

Birdeye has now improved filters across the platform to enhance the user experience. The new filters will improve data discoverability and usability across the platform.

Birdeye now allows you to update business hours for all the locations of your businesses via bulk upload. You can either add one or multiple business hours.

Birdeye has introduced custom variables support for surveys that allows businesses to track additional information for the survey responses.

Businesses can now conduct surveys on their websites by embedding surveys on a web page of their websites. Once the customer submits their response, the response will be captured on Birdeye.

Businesses can now view tag-based reports to analyze tags associated with reviews. These reports can be accessed from the 'Reports' tab and are placed within the last category under 'Review reports'.

With improved features, now you can choose audience within your Automated campaign based on the source a contact is added from.