The user will be able to respond to the conversations initiated by a customer on Facebook Messenger through Birdeye Messenger.

Birdeye now allows you to send an instant reply as soon as the customer submits a survey. This new feature within Surveys can be configured at any point, even while the survey is ongoing.

All Birdeye businesses, which haven't integrated Facebook or GMB pages will view a prominent banner that will appear on top of the Reviews page prompting them to connect their social accounts with social pages.

In the purview of improving the Mobile App experience for Birdeye users, Birdeye has enhanced the review solicitation flow on the Mobile app.

Businesses can now view tag-based reports to analyze tags associated with reviews. These reports can be accessed from the 'Reports' tab and are placed within the last category under 'Review reports'.

Now, both enterprise and SMB businesses will be able to display their daily working and non-working hours and business days on their Birdeye review profiles.

Birdeye announced new and improved campaign management features that will make it easier than ever to engage with your customers.

After announcing a new User Management flow, Birdeye has now enhanced the features of User Management. Business owners can now assign more locations to a user, manage notifications and upload users in bulk.

The intuitive version of BE Connector 3.0 offers multiple new features with wider coverage, smarter usage and much more.

Birdeye offers visually enriched, in-depth analytical reports to help extract accurate survey data. The reports automatically populate and organize data from your survey responses that enable you to take critical business decisions.