To ensure adherence to industry best practices, Birdeye has removed the sentiment pre-check within the review requests.

To make assessments more efficient, businesses now have the ability to edit sentiments for existing snippets, delete them and create new ones as well.

Now, multi-location businesses can setup their social integrations for all or a few locations at one place. Users can manage social pages, review responses and review sharing within the Birdeye dashboard.

Birdeye will now verify URLs before adding them to the system to make sure that reviews are being monitored at the source correctly.

With the recent partnership with Google, Birdeye now fetches Google reviews using the Google API and makes the top five reviews available under a new 'Google Reviews' tab on your business review profile.

Birdeye introduces notifications for Google and Facebook integration errors. The users will be able to view these notifications in the Birdeye dashboard if there is an error while integrating the social pages.

An easy to use feature, business users can now email reports to their inboxes from their Birdeye account.

Birdeye announced improved usage reports to provide businesses with consistent data funnels for both, emails and SMS. The funnels are comprehensive reports divided into three levels of information.

Birdeye has introduced a new review response flow that makes replying to a review even easier. Now, the user can either reply on the integrated third-party sources within Birdeye or get redirected to the third-party site to post the review.

Businesses can now reply to customer queries via email also. As a part of this upgrade, a user can now respond to a messenger query within their email client.