In order to ensure adherence to industry best practices, Birdeye has removed sentiment pre-check for all the Birdeye surveys. This will make Birdeye surveys complaint with the Google's new policy.

Birdeye has introduced a spam and profanity detection test for conversations initiated through the Webchat. Going forward, if a conversation initiated through the Webchat is found to be spam, profane or initiated by a bot, it will not be delivered to the user.

Birdeye has launched monthly summary reports for SMBs to help them assess their performance during the month. The businesses can review their monthly performance and derive actionable insights.

Using Birdeye's deep analytical tools businesses now have the ability to view insights in form of 'Usage Reports'. Usage reports will help businesses fix important loopholes in their product and services and give them the direction to turn customers into promoters.

In addition to business websites, Webchat will be now available on both free and paid Birdeye microsites. Now, as soon as a visitor lands on a business microsite, the webchat window will pop-up.

Now, you can gain insight into how customers feel about your services and request reviews, all in just one click!

Birdeye users will be now notified if there are customer messages that are not responded to. If at all the messages are read and not responded, an email notification will be sent to the admins and owners of the location.

Birdeye has released new enhancements for Birdeye Messenger. The new Messenger is more intuitive, user-friendly, and offers more customization options.

Birdeye will now allow the users to view the employee names and review tags upon downloading reviews in Excel file. The employee name and the tags associated with reviews will be visible under the 'Assisted by' and the 'Tags' column respectively.

Birdeye launches two new products: Webchat and Messenger. This will help businesses to increase conversions, engage website visitors and manage all customer communication in one place.