Birdeye has introduced custom variables support for surveys that allows businesses to track additional information for the survey responses.

Businesses can now conduct surveys on their websites by embedding surveys on a web page of their websites. Once the customer submits their response, the response will be captured on Birdeye.

Businesses can now view tag-based reports to analyze tags associated with reviews. These reports can be accessed from the 'Reports' tab and are placed within the last category under 'Review reports'.

With improved features, now you can choose audience within your Automated campaign based on the source a contact is added from.

The user will be able to respond to the conversations initiated by a customer on Facebook Messenger through Birdeye Messenger.

Birdeye now allows you to send an instant reply as soon as the customer submits a survey. This new feature within Surveys can be configured at any point, even while the survey is ongoing.

All Birdeye businesses, which haven't integrated Facebook or GMB pages will view a prominent banner that will appear on top of the Reviews page prompting them to connect their social accounts with social pages.

In the purview of improving the Mobile App experience for Birdeye users, Birdeye has enhanced the review solicitation flow on the Mobile app.

Businesses can now view tag-based reports to analyze tags associated with reviews. These reports can be accessed from the 'Reports' tab and are placed within the last category under 'Review reports'.

Now, both enterprise and SMB businesses will be able to display their daily working and non-working hours and business days on their Birdeye review profiles.