Birdeye will now allow the users to view the employee names and review tags upon downloading reviews in Excel file. The employee name and the tags associated with reviews will be visible under the 'Assisted by' and the 'Tags' column respectively.

Birdeye launches two new products: Webchat and Messenger. This will help businesses to increase conversions, engage website visitors and manage all customer communication in one place.

Birdeye gives you the ability to edit surveys that you have created within your Birdeye dashboard. With this new improvement, business now have the flexibility to make improvements and changes to the running survey without creating a new survey to incorporate new changes.

Birdeye has now enabled error notifications for incorrect review monitoring URLs and invalid login credentials entered for the review monitoring sites.

With Birdeye, businesses now have the ability to create tickets from the survey responses received from the respondent. Once a ticket is created by a business, it can be tracked, assigned to employees and closed after a resolution is arrived.

Business owners using Birdeye now have the ability to reply to a survey respondent right from their Birdeye account, allowing them to reach out to the respondents directly. The reply will be sent to the customer's email address.

Birdeye continuously reimagines and rethinks technology to help customers achieve their reputation management goals. Keeping this in mind, Birdeye has partnered with Google to make the process of getting new reviews on Google simpler and faster.

With improved architectural optimizations, Birdeye announced better performing daily digest alerts within scheduled time of delivery.

Using the Birdeye's Social publishing feature, users can now preview the URLs and publish them on social channels. The user will also be able to preview the URL within the Birdeye dashboard before publishing it on social media

To launch result-oriented Campaigns, Birdeye will now flag contacts with inaccurate information ensuring business users can correct the contact details.