The Dump

Ashley B 

on BBB

5 years ago

If I could give it NO STARS I would. I purchased a mattress and was guaranteed if the mattress ever had an issue it would be replaced within the warranty period of 10 years. This is why we bought it. Now they are denying the claim and refuse to replace it calling it normal "softening". We roll out of the bed when sleeping. THIS is NOT NORMAL. Needless to say I will never purchase another thing from this company and will make sure other know the same thing. Their sales people are just about getting the sale and telling the cu... read more

Tomeka D 

on BBB

5 years ago

1 Star is too much praise for Haynes furniture store. They need a half star only because the showroom is lovely but you don't get what you pay for and the customer service is horrible. They have 2 inexperienced so called managers who keeps passing the messages among themselves and no one ever return your calls. I ordered a sectional December 2019, paid HAYNES to have it delivered. When it arrived, several pillows were missing and I was told on the phone before the delivery crew left, By the supervisor they would have to do a... read more

Home U 

on BBB

5 years ago

Do not buy from The Dump. I purchased a 900 leather chair and within hours of getting it home I noticed that there was some hidden damage to the seat springs and possibly frame that could only be noticed after sitting in it for a few hours. Furniture repair people said the damage was quite old. This was a floor model and the only thing I expect is that they would not sale damage products. This should have been pulled from the floor and not sold. 

Greg 

on BBB

5 years ago

WORST CUSTOMER SERVICE I HAVE EVER SEEN. I SPENT ***** ON COUCH AND LOVESEAT AND THEY ARE PEELING. NEITHER HAYNES NOR MANUFACTURER WILL COVER AFTER THEY SOLD ME THE EXTENDED WARRANTY. I WOULDN'T SHOP AGAIN IF YOU PAID ME TO. 

Beverly G 

on BBB

5 years ago

If i could leave 0 stars i would. Haynes furniture does not stand behind their products! We purchased an 8 piece leather sectional November 2019 for ****$ along with the extended warranty. Within 9 months, 2 of the 4 electric recliners had failed. They came out in sept. to look at it and said they needed to order parts. When they didnt call back in a couple of weeks to schedule the repair, I called the store and was told the parts were coming on a boat from China. The communication at the store on **************** Richmond V... read more

Kelly D 

on BBB

5 years ago

Not even a response to our email four days later? Really? We bought a Dining Set from this Haynes store that included a china and hutch. Manufacturer was *************** of whom I have left a separate review. The anti-tip kit was the only piece missing from the entire set. One document told us to contact the manufacturer if there was anything missing. Another document said contact the dealer (aka Haynes). ************** was totally unhelpful, stating that Haynes should have extra kits on hand if I need one. Sort of indicates... read more

Maggie W 

on BBB

5 years ago

The Sofa chair we bought six months ago is falling apart at the seams on both arms. The protection plan we were told would cover everything you can imagine, does not cover buttons and seams. "Not a manufacturing defect, this matter has been closed, there is nothing else we can do" is what we have been told and customer service will no longer speak with us. This is the worst customer service and frankly I feel scammed. The plan was a waste of money. The chair was a wast because it's falling apart after 6 months, but it's "our... read more

Erika W 

on BBB

5 years ago

I bought my living room furniture in March 2019 and paid extra for the insurance specifically because it covered pet urine and I have a new puppy. BIG MISTAKE. Haynes is great... UNTIL SOMETHING GOES WRONG. In July, my puppy had an accident on the couch, so I immediately filed a claim with ***************. After a month of me following up, they sent out the most UNPROFESSIONAL technician who only brought a spray bottle of *************** Pet Stain Remover (aka product that I could buy at ***************** for under $10). I t... read more

Jenny Z 

on BBB

6 years ago

We purchased a set of sectional sofa (MARYLAND LTHR WEDGE, RAF AND LAF PWR SOFA) from the Dump Furniture outlet (the Dump) on November 18, 2018. The furniture was delivered on Nov. 24. At the time of delivery, we noticed that one cushion has a small chip (an area that lost its finished surface to expose the interior of the leather); another back cushion demonstrated a crack that is about one quarter inch long. We reported the finding to the delivery crew and the crew acknowledged the quality issue and reported to the store m... read more