The Dump

Harry P 

on BBB

4 years ago

Been waiting since November 2020 on furniture. Was told delivery in February Apri. Left messages to call and no one has. Where is my furniture???????! 

Michael V 

on BBB

4 years ago

Fraudulent representation by salesman. Moving into a new house and mattresses were to be delivered april 20. No person can be reached by telephone in any department and salesman will not respond to email. I had to physically return to the store to find out that they deliver to my zip code once a month. I am 15 minutes from the store but across the county line in ******* ****** I will have nothing to sleep on for 3 weeks. Should have gone to a regular mattress retailer.Extremely poor customer service. 

David A 

on BBB

4 years ago

Do not shop at Haynes furniture store on Virginia Beach Boulevard recently I picked out a power reclining couch paid for it and was going to pick it up the following day but received a call the next morning explaining that they could not sell me the couch because it was the last one on the floor and had to be sold as a set I explain to them that I already paid for it and my receipt says all sales final. The manager was very rude put all the blame on the sales consultant. I understand that sometimes mistakes are made that's t... read more

John G 

on BBB

4 years ago

I would give zero stars if it were an option. I will NEVER again purchase furniture from any Haynes Furniture Store. Now that I read the reviews on the BBB website, I realize that I should have checked their customer service record before purchasing and saved myself over a year of aggravation. Very eye opening that they aren't BBB accredited!! On ******* we purchased a couch, recliner, and chair and a half from Haynes. The couch and recliner were in stock and we had to special order the chair and a half. We knew that we woul... read more

Darron B 

on BBB

4 years ago

I'd like to start by saying stay well clear of this store! A few weeks ago my lady and I purchased a condo and we decided to go all out and furnish the entire unit. We were met with pleasant smiles and customer service. After we paid for our furniture the nightmare began. We had our living bedroom delivered a week after purchased, when it came to the living room the first attempt was horrible. This high end furniture store showed up with a rental ****** truck and some inexperienced delivery guys who damaged this high end lea... read more

Ayla 

on BBB

4 years ago

I bought my couch in August of 2019 thinking I was buying a great quality couch...NOT! It didn't even last a year before it started falling apart! My sewing came undone and put a huge hole in one of my recliners and on the same recliner my handle broke off so now it's impossible to recline it. I bought a five year warranty to protect my couch just in case something happened like this and it did. I thought having the warranty would be benefical...NOT!! I have been trying to get my couch repaired for 7 MONTHS and the warranty ... read more

Cheree 

on BBB

4 years ago

I am writing because I placed an order in the Newport News location on 09/16/20 for a custom sectional and ottoman. Order number ********** This week makes 25 weeks since my order was placed and I still do not have my order completed. I have contacted the sales manager Stephanie in early January in which we discussed the option of me coming in and picking out something that would be available and working out comparable pricing if my order did not arrive at the end of January. However I received a call from the salesman Tesfa... read more

James P 

on BBB

4 years ago

I am giving this review one star because zero stars was not an option. I purchased a sofa from Haynes and was convinced to buy the one I bought because it would last for 10 years as they are custom made. Well, here it is 16 months later and the seat cushions have lost resiliency and it feels like you are sitting in a hole. When I purchased the sofa I was also strongly encouraged to buy the extended warranty. When the sofa started failing I first went to the warranty company (this company gets 1.1 stars out of a 5 star system... read more

Karen C 

on BBB

4 years ago

I would not have given 1 star if I had the option to give 0. Let me begin by saying, my husband and I have bought several pieces of furniture from Haynes (Jefferson Avenue, NN) in the past - dining room set, bedroom sets, mattresses, etc. And overall have been satisfied. We visited the store on October 10, 2020, to look for a recliner. Our sales person who has helped us numerous times in the past showed us a motion recliner that even has a massage feature. It was a little more than I wanted to pay (total came out to approxim... read more