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The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a 5 year Gold ********* Protection Plan in 2014 from The Dump in Lombard Illinois. When I purchased the plan I was informed that I was covered for 5 years from any accidental damage that occurred. Over time the reclining mechanisms started to go so I called the Dump and they forwarded me to a ********* representative. The representative asked me when the damage occurred, I told her there wasn't an exact date it happened over time. I also noticed small tears in the couch that I told the lady I would be lying to he... read more
I saw The Dumps ad on TV and their website about the 1/5 price mattresses and I was very excited because I need new ones for our vacation retails. We drove over an hour to the Lombard store on Friday before drive to our rental properties. This was the first day of the 3 day sale. We walked to the back of the store and we were approached by a sales associate. We asked to see the mattresses in the TV ad and website, $4000 for $899 and $2000 for $199. He was unable to show us any for these values for the sales price. He did sho... read more
The office manager was rude tokd me that i should wait for them to deliver my items even though it was almost two hours past the schedule time dont waste your time dump the dump
Business response:
No order could be located under the name or email address as shown in the review. Please provide the order number so we may respond. Delivery time frames are estimated and given as a courtesy. Unfortunately many things may prevent a driver from arriving within the estimated three hour delivery window. Every effort is made by the delivery team to arrive within that window. thank you.
I purchased a bed and frame from the Dump based on the displayed floor model. What was delivered did not match the floor model. Not mentioned or described by the Salesman was the fact that the stand, present on all floor models, was not part of the sale. They also neglected to even offer the optional brackets for a headboard, likely because that would have made it obvious that the frame wasn't included. When approached at the store days later in person, the Dump said it was not their fault. MISLEADING - maybe? BAIT AND SWITC... read more
Business response:
Hello, I was unable to locate a purchase under the name or email address shown in the review. Please provide an order number or some way to find the order so we can provide information about this complaint. thank you
We just purchased a dinning room set, table with 6 chairs. The set was delivered on 12-16-16. Besides the delivery being 2 hours late all seemed fine. Then on 12-21-16 a screw falls out of a chair. The screw will not stay because the wood insert was stripped during install or manufacturing. I called on 12-22-16 and I was told since I did not purchase an extended warranty there is nothing that can be done about it. Extended warranty, the set is not even a week old!
Business response:
In order for The Dump to be able to buy overstocks, one-of-a-kinds, factory sell outs, showroom models, and design prototypes at discounted prices and pass the savings on to our customers, all sales (except bedding) are FINAL. No returns or exchanges are offered or allowed. The Dump has not made, and does not make, any warranties, express or implied, directly or indirectly, including, without limitation, warranties of merchantability or fitness for any particular purpose, and/or warranties relating to the design or condition... read more
the name is completely and deservedly fitting ... this place is a DUMP. Their customer service is horrid, their sales people are lacking in every way imaginable and forget about receiving timely, quality deliveries. We ordered a $3000 mattress and its box as well as a bed from this place and not only did they repeatedly miss the "promised" delivery dates, when they finally got around to delivering to the right house (they delivered to the wrong house on the street originally), the mattress was badly stained, the box was miss... read more
Business response:
Hello, I can not find any order under the name or email address shown, however, I do apologize if the delivery happened as described. Our drivers do not get paid for deliveries that are not completed. They are also charged for any home or property damage that is reported at the time of delivery. Thank you for letting us know about your experience and it will be shared with our Operations team.
My husband and I purchased a queen mattress with and adjustable head and foot base. The delivery date was 7 days latter. The sale man and we discussed the removal and take away of the old mattress and box springs. Larry, the sales man, assured us they would do so, but only if there were no stains. When the delivery came, they would not remove or take the old bedding unless we paid them &60.00. This was suppose be have been included in the price we had already pail in full. I refused to pay any thing more; told them not to un... read more
Business response:
Hello, We are very sorry to hear that our customer experienced problems with the original delivery. The D-delivery does mean the order is a delivery, however the T-take with, does not indicate bedding removal. Unfortunately we did not have the order keyed correctly to indicate bedding removal and the removal fee, and we are very sorry that happened. Thank you for allowing us to redeliver to you.
Delivery is a JOKE So it started off nice and I did research online. Found The Dump and l was checking out one the of the dream deals. A very large sectional. The days of operation (weekends only) is very inconvenient. The customer support is a JOKE, you try to get information and they give you little to none, basically forces you to go to the store.. but this is not where my problem started. After paying $1500+ on the sectional, I set it for delivery (not many good dates to choose) so I get stuck with a Tuesday delivery. I ... read more
Business response:
We are sorry that the customer is upset, however our drivers do not get paid for the stop if they fail to make the delivery. The delivery took place on 9/6 and our delivery team waited 30 minutes. The delivery dispatcher called the three numbers on the order and did reach the customer who said his Dad was at the home. There was no response at the address. The time frame was 2pm-5pm and our tracker shows the delivery team waited until 523pm. Another delivery was made on 9/11/16 and unfortunately the furniture selected did no... read more
Went into the Dump to purchase a sectional for my basement. Dimensions of the opening to basement and stairway was given to salesperson. When we picked out a sectional we were told that the dimensions would work and if there was concerns we could send it back. At delivery the individual sectional pieces would not fit into opening of the door. The delivery team did not want to remove the legs or wait for me to remove door or frame to door. I send sectional back to store. Now I am told that I am being charged the delivery fee ... read more
Business response:
We are very sorry that our customer is unhappy. At the time of purchase, he signed a Terms & Conditions contract which states that it is the responsibility of the customer to ensure that all items will fit into the intended area of his home including doorways, staircases and low ceilings. If delivery cannot be made because the merchandise doesn't fit, a restocking fee of the greater of $100 or 15% of the purchase price is assessed. On 7/3/16, the customer was advised that delivery could not be completed due to a no-fit and a... read more
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,245 reviews.
When is The Dump open?
The Dump is closed now. It will open on Monday at 9:00 a.m.