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The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I strongly strongly strongly suggest not ever going to this location, beware of how they will rip you off. Please read check the items before purchasing. I paid over a thousand dollars for a bed that was torn. The OAKS location felt the need to replace it with a cheaper model thinking I wouldn't realize. I am still going back and forth with ***** Furniture which I am assuming this is another name for the business and the oaks location. Save yourself the stress and buy elsewhere, I wish I had.
I have never been so upset with a furniture store. Trying to get my money back after a mistake was made on my furniture order has been a month long ordeal. After two weeks of trying to get in contact with the delivery manager, Janet *****, she had finally returned my calls and email on friday 9.22.17 at 10am promising that I would be refunded $70, or nearly half of the delivery fee, due to half of my furniture order being wrong. I called to inquire about the status of my refund and Nicole, who answered the phone on behalf of... read more
Every experience is different, but I wish that I'd taken the negative reviews more seriously and not purchased from The Dump. The furniture is beautiful, but, as I'm learning the hard way, is poor in quality. Most of the furniture that was delivered to my home was broken or damaged. The delivery guy was very nice, however, my walls were also damaged by The Dump's delivery personnel. To add insult to injury, trying to get this matter rectified has been a time consuming headache and The Dump has made it repeatedly and abundant... read more
I purchased a 5 year Gold ********* Protection Plan in 2014 from The Dump in Lombard Illinois. When I purchased the plan I was informed that I was covered for 5 years from any accidental damage that occurred. Over time the reclining mechanisms started to go so I called the Dump and they forwarded me to a ********* representative. The representative asked me when the damage occurred, I told her there wasn't an exact date it happened over time. I also noticed small tears in the couch that I told the lady I would be lying to he... read more
I saw The Dumps ad on TV and their website about the 1/5 price mattresses and I was very excited because I need new ones for our vacation retails. We drove over an hour to the Lombard store on Friday before drive to our rental properties. This was the first day of the 3 day sale. We walked to the back of the store and we were approached by a sales associate. We asked to see the mattresses in the TV ad and website, $4000 for $899 and $2000 for $199. He was unable to show us any for these values for the sales price. He did sho... read more
The office manager was rude tokd me that i should wait for them to deliver my items even though it was almost two hours past the schedule time dont waste your time dump the dump
Business response:
No order could be located under the name or email address as shown in the review. Please provide the order number so we may respond. Delivery time frames are estimated and given as a courtesy. Unfortunately many things may prevent a driver from arriving within the estimated three hour delivery window. Every effort is made by the delivery team to arrive within that window. thank you.
I purchased a bed and frame from the Dump based on the displayed floor model. What was delivered did not match the floor model. Not mentioned or described by the Salesman was the fact that the stand, present on all floor models, was not part of the sale. They also neglected to even offer the optional brackets for a headboard, likely because that would have made it obvious that the frame wasn't included. When approached at the store days later in person, the Dump said it was not their fault. MISLEADING - maybe? BAIT AND SWITC... read more
Business response:
Hello, I was unable to locate a purchase under the name or email address shown in the review. Please provide an order number or some way to find the order so we can provide information about this complaint. thank you
We just purchased a dinning room set, table with 6 chairs. The set was delivered on 12-16-16. Besides the delivery being 2 hours late all seemed fine. Then on 12-21-16 a screw falls out of a chair. The screw will not stay because the wood insert was stripped during install or manufacturing. I called on 12-22-16 and I was told since I did not purchase an extended warranty there is nothing that can be done about it. Extended warranty, the set is not even a week old!
Business response:
In order for The Dump to be able to buy overstocks, one-of-a-kinds, factory sell outs, showroom models, and design prototypes at discounted prices and pass the savings on to our customers, all sales (except bedding) are FINAL. No returns or exchanges are offered or allowed. The Dump has not made, and does not make, any warranties, express or implied, directly or indirectly, including, without limitation, warranties of merchantability or fitness for any particular purpose, and/or warranties relating to the design or condition... read more
the name is completely and deservedly fitting ... this place is a DUMP. Their customer service is horrid, their sales people are lacking in every way imaginable and forget about receiving timely, quality deliveries. We ordered a $3000 mattress and its box as well as a bed from this place and not only did they repeatedly miss the "promised" delivery dates, when they finally got around to delivering to the right house (they delivered to the wrong house on the street originally), the mattress was badly stained, the box was miss... read more
Business response:
Hello, I can not find any order under the name or email address shown, however, I do apologize if the delivery happened as described. Our drivers do not get paid for deliveries that are not completed. They are also charged for any home or property damage that is reported at the time of delivery. Thank you for letting us know about your experience and it will be shared with our Operations team.
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,389 reviews.
When is The Dump open?
The Dump is closed now. It will open tomorrow at 9:00 a.m.