The Dump

Michael S 

on BBB

4 years ago

Absolutely the worst company I have ever dealt. Charged my card for on 2/22/2021. Estimated delivery was 3/4/2021. Final delivery by 4/16/2021. Called repeatedly. No one answers. No one returns calls. Received a call that delivery would be 5/24/2021. A call for delivery window would be on 5/22/2021. No call. We tried calling all morning 5/23/2021. No one answers and they DO *** answer the phone. Don't frustrate yourself. DON'T go there. " 

Jack G 

on BBB

4 years ago

DO *** BUY FURNITURE FROM " The Dump" . We went there April 19th 2021. We found furniture we liked. Price was good. Furniture was in stock! They checked while we were there. They told us that they don't deliver to our area very often , so the earlies would be March 13. We were not in super hurry , so we agreed. Yesterday me and my son took our living room apart and dragged it all to the basement( Was not super fun) . Morning of 13th rolls around . No communication, no text , phone , e-mail. Nothing. My wife calls them. No an... read more

K 

on BBB

4 years ago

On March 27, 2021, we purchased a dresser and couch off the floor at the dump in ************, **. We paid for delivery with a date of April 7, 2021. April 7, 2021, arrived, no advance call. No one at the store would answer the phone. Used the chat option. They told us there was a computer outage and deliveries were on hold. Over the month, we have attempted to get updates on the delivery of the furniture. 8 Chat requests to please provide an update. During these chat sessions, we were told conflicting information to include... read more

Kadian D 

on BBB

4 years ago

1st off They do not have good customer service, customer service is trash which I give 0 ratings. very rude and unprofessional. Secondly they are racist. 

kyshia t. 

on BBB

4 years ago

A few weeks ago my daughter and I went into the Lombard store to get a bedroom set. After walking around a while choosing other items, we went to the counter to purchase everything. It was a substantial purchase to say the least. I paid for it and said delivery would be sometime in May. An unfortunate circumstance happened so we had to cancel the order. I went through the chat since no one ever answers the phones there. The CSR said their system was down and someone would contact me as soon as they were able to. Then, for ab... read more

FISHER F 

on BBB

4 years ago

WHAT IS REALLY GOING ON HERE??? I CAN'T ORDER ONLINE I WENT INTO THE STORE I WAS TOLD COMPUTERS ARE DOWN I WAS PHONE LINES ARE DOWN THIS WAS OVER A WEEK AGO SOMETHING IS WRONG WITH THIS BUSINESS 

Christina T 

on BBB

4 years ago

Wow.. Why do you need to many different phone lines if you never pick up? How hard it is to assist us with our return? Ordered an item back in November 2020, it is March 2021 and we still getting estimated ETAs for the availability of the item. I totally understand how supply chains are affected by the pandemic. I work in the same industry too. Cancelling the order was not the problem, but trying to reach out to someone for the past month in order to provide credit card information by the phone and proceed with the return, i... read more

Candi W 

on BBB

4 years ago

I have had over $10,000 worth of furniture on order for months, they charged me $450 for delivery and they wont deliver anything! It is very frustrating to spend this kind of money on furniture and they have no answers for my delivery, wont let me cancel and now they are charging me a fee to bring the 2 pieces that have arrived separate from the other pieces that still are not in stock...what was the $450 delivery fee for? they charge you a delivery fee for each piece of furniture...but then wont deliver it until its all her... read more

Jenny T 

on BBB

4 years ago

I cancelled my order and not received a refund. I've tried to call numerous times and no one answers. I've left messages and emailed. I have not heard back from anyone and have not received my refund.