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The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your sales associate lied to us about whether the furniture would fit in our house. He told us it would come in three boxes. It did not. He told us not to worry about the paperwork that said we would be charged a restocking fee if it did not fit. And again he promised it would fit. We were very specific in the measurements. You wasted our time and our money. Now you want to charge us a restocking fee and a delivery fee for your incompetence? or is this how you really make your money? .
Bought couch 2k & warranty! Warranty ppl.claimed my frame was faulty and gave full replacement. Took 3mo to get a replacement #. They closed my local store. Next state PA Talked to a man who sent pics of a suitable replacement. Gave me a long delivery date of July 2021. Called in July now they claim I had 6mo to get it replaced. I explained it took 3mo to get a # from warranty people. Then they closed my local store. Then NOBODY ABSWERS PHONES OR EMAILS! I ASKED IF I WAS LONGER THAN 6MO IT WAS DUE TO COVID / PLUS LOCAL STORE... read more
Business response:
While it is true we closed our store in the Philly market, we do still have outstanding orders that we are trying to complete. Reviewing our files with the information provided did not result in a purchase history. We would love to assist you. If you would please send us your purchase information via text, we can look at your order and contact GBS/Protect All for your purchase order for the claim. You can text us at ************. Thank you.
The absolute worst. I purchased a piece from them on May 1st, 2021 for $700 plus $100 shipping. Order number 959QJB899. Said that I would receive a call to schedule delivery and never got one. Called again to schedule delivery. Delivery day came and went, no one showed up. Scheduled delivery AGAIN. This time, I got a phone call saying that the delivery driver was at my house while I was out, he showed up an hour early. I scrambled to get home for the delivery, and when I arrived, ********! He didn't actually have my piece on... read more
I cannot even give one star this is the worst company I have ever dealt with. Purchased 2 expensive pieces paid in full back in May. July one delivery date came and went no contact, after several phone calls, chats and emails someone called me to tell me one item is not available but the second item was the floor sample and would deliver on 7/7/2021. No call, no text and no delivery. No one answers the phone or text and voice mail does not take messages. Worst customer service ever. Next step should be legal!
Absolutely the worst company I have ever dealt. Charged my card for on 2/22/2021. Estimated delivery was 3/4/2021. Final delivery by 4/16/2021. Called repeatedly. No one answers. No one returns calls. Received a call that delivery would be 5/24/2021. A call for delivery window would be on 5/22/2021. No call. We tried calling all morning 5/23/2021. No one answers and they DO *** answer the phone. Don't frustrate yourself. DON'T go there. "
DO *** BUY FURNITURE FROM " The Dump" . We went there April 19th 2021. We found furniture we liked. Price was good. Furniture was in stock! They checked while we were there. They told us that they don't deliver to our area very often , so the earlies would be March 13. We were not in super hurry , so we agreed. Yesterday me and my son took our living room apart and dragged it all to the basement( Was not super fun) . Morning of 13th rolls around . No communication, no text , phone , e-mail. Nothing. My wife calls them. No an... read more
On March 27, 2021, we purchased a dresser and couch off the floor at the dump in ************, **. We paid for delivery with a date of April 7, 2021. April 7, 2021, arrived, no advance call. No one at the store would answer the phone. Used the chat option. They told us there was a computer outage and deliveries were on hold. Over the month, we have attempted to get updates on the delivery of the furniture. 8 Chat requests to please provide an update. During these chat sessions, we were told conflicting information to include... read more
Business response:
Hello, First, I apologize for the delays in both responses from our managers, as well as delay in delivery of your complete order. I can not find an order with your email address, and there are many K******* ******** in our system, so i do not have your on arrival information. I can tell you that we experienced a major computer system shut down for the entire month of April, that took down all of our phones and emails. We are 90% back on line now. We are like other furniture retailers right now, with a lot of inventory is st... read more
1st off They do not have good customer service, customer service is trash which I give 0 ratings. very rude and unprofessional. Secondly they are racist.
Business response:
We did attempt a delivery , and unfortunately the merchandise would not fit. We humbly apologize if anything was said that was insensitive or made the customer feel bad. It is always our goal to complete the delivery and have a happy and satisfied customer. Thank You.
A few weeks ago my daughter and I went into the Lombard store to get a bedroom set. After walking around a while choosing other items, we went to the counter to purchase everything. It was a substantial purchase to say the least. I paid for it and said delivery would be sometime in May. An unfortunate circumstance happened so we had to cancel the order. I went through the chat since no one ever answers the phones there. The CSR said their system was down and someone would contact me as soon as they were able to. Then, for ab... read more
Business response:
UPDATE: We did follow up with our customer, and she was delivered. We apologized again for the delays and thank her so much for working with us! We appreciate her business! Thank You
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,389 reviews.
When is The Dump open?
The Dump is closed now. It will open tomorrow at 9:00 a.m.