The Dump

H. L. 

on BBB

6 years ago

THE DUMP, LOMBARD IL, HAS THE WORST CUSTOMER CARE TEAM I'VE EVER HAD THE PRIVILEGE OF DEALING WITH! I ORDER A KING KOIL 120TH ANNV 15" QUEEN EURO TOP MATTRESS ON 22 MAR 19! WHEN IT WAS DELIVERED ON 26 MAR 19, IT WAS NOT WHAT I ORDER! AS ADVERTISED ON THEIR WEBSITE IS SHOWED 15" WHEN I RECEIVED THE MATTRESS IT WAS ONLY 10"! THIS IS WHEN MY HELL BEGINS.! I CALLED ABOUT 12 TIMES TO GET THIS ISSUES RESOLVED AND HAVE BEEN GETTING THE RUN AROUND FOR 2 DAYS! I WAS TOLD I HAVE THE CORRECT MATTRESS WHICH IS NOT TRUE!!! I SENT THEM PH... read more

Joseph S 

on BBB

6 years ago

In October of 2018 I purchased a coffee table from them I even purchased the insurance all told I spent $650. Shortly after the finish on the table started peeling and got progressively worse it is peeling in areas where no one even does anything (the underside). To make a long story short the dump said it is an incident for GBS the Insurance company to handle, the insurance company sent out a technician from a 3rd party who said the table is poorly made and is a manufacturing issue. Two months after this process started bot... read more

CJ M 

on BBB

6 years ago

Purchased a mattress & box spring, cost about $1500. It was supposed to be a 15 cents on the dollar sale. I should have realized there would be something hinky when they charged me full price and then made a big deal about 2 issues. 1. It's not their problem if the mattress doesn't fit. It's mine. 2. If I refuse delivery for any reason or if no one is on site to receive the merchandise, I would be charged a 15% restocking fee. They brought this up twice with additional witnesses on their side. I was getting a standard twin s... read more

Kim J 

on BBB

6 years ago

I bought a power recliner on July 16, 2018 fro The Dump. Within a week I was having problems due to the the mechanical parts hitting the wooden frame. They had a tech come out. He ordered parts and between when the parts were delivered and when he was available, the next appointment was on Sept. 19, 2018. It was the wrong parts, it's now October 20, 2018 and the other parts haven't arrived. Their customer service? Oh, we'll call you back by the end of the day...have heard that for a week. 

Laura B 

on BBB

6 years ago

First and last time shopping at The Dump. Purchase a round table with a wooden top and a metal base that it screwed into. Picked it up at the warehouse and 2 days later put it together. The top was tilted to one side. Upon inspection, the metal crossbars on the underside of the table top were pulled away from the wood causing the top to tilt. I called customer service and waited 30 min on hold. I was given another 800 number to call since the product was defective. I was instructed to take pictures and email them back to Nic... read more

RRW 

on BBB

7 years ago

We bought a bonded leather recliner with an extended warranty and the covering started separating within 3 years. The Dump should have known this is an inferior product beforehand and should not sell it. Of course, the warranty was useless as well. Bad and expensive experience. 

john m. 

on BBB

7 years ago

i purchased a dining room table online from the dump. this was the first time i bought from the company. the table with delivery charge came to $1010.00 dollars. i did not know at this time the dump placed a full charge on my credit card. most companys wait until the item is delivered. when the table was delivered we did not feel it looked as good as the picture online. in fact it looked like cheap junk. we returned the table back to the dump. this was on the twelve of june. i called the company for my credit. i asked they s... read more

Pam S. 

on BBB

7 years ago

My husband and I went on a Saturday afternoon to shop for a recliner, bought a nice looking leather chair that had motorized adjustable features and by Sunday night, only using it 3 times, the chair froze in a reclining position. Called Monday morning after waiting over 30 mins on hold and then transferred twice, was told a technician would call within 24-48 hours to schedule a appointment to come to our home to look at the chair. Requested a different chair or refund and was told all sales final. We spent a lot of money on ... read more

Adam F. 

on BBB

7 years ago

My wife and I came in to the store ready to purchase 4-9x12 area rugs. I asked the sales manager if he would work with us at all on price if I bought multiples and he spoke down to me like I was an idiot. My wife was going to purchase one rug but as she turned around to walk over to the man he was clearly talking down about us to his coworker. He was eating on the showroom floor. My wife walked away and mentioned that she would never shop at the store again and we left. This manager should not be working for this company. He... read more